I've always believed that the sign of a good, well run business is not one where nothing ever goes wrong, in the real world there is no such place, but one where little hiccups are dealt with efficiently, sympathetically and to the customer's total satisfaction.
We took a two week Thomson package holiday at this hotel and it was absolutely brilliant. Firstly, transfer time is less than 15 mins. Of course it is only a small island. Check in was fast and efficient and the suite we were allocated was just what I had asked for: Double bed (we may be pensioners but we still like a cuddle), Upstairs (no click clack of high heels from above in the middle of the night) away from the entertainment centre - less noisy. Yeah, I know I'm fussy but what you don't ask for you may not get.
On the second night there we got back to our apartment and found water pouring through the ceiling in the second bathroom. The maintenance staff were there in response to a phone call in less than five minutes. The boiler above the shower had burst - no quick fix - we had to transfer to another apartment. We were offered a switch there and then but declined, we did not fancy repacking our cases at nearly midnight. We stayed there for that night although we had no hot water in the morning (we knew that) we did have another bathroom to use.
The following morning we were transferred to a 3 bedroom villa by the beach with its own swimming pool for our exclusive use. This dramatic upgrade was by way of compensation for the inconvenience suffered. We were also told that we could keep it until 5pm on our day of departure all at no extra charge. Two days later a tray of fruit arrived.
Later, it was in the second week when my wife was a bit poorly. Reception arranged for soup and rolls to be delivered to us and the maître d at the beach grill offered to prepare a take away for us. We were also given packets of biscuits. Fortunately my wife soon recovered, but the pampering we had received did not go unnoticed and should not go unrecorded.
This is a splendid hotel. The Operations Manager's name was Marco. He dealt with all the exceptional arrangements personally, although other more junior staff were also excellent in their attitude and competence. Workers at every level, bar staff, waiters, entertainers, gardeners etc etc appear to be happy in their work, they smile a lot and acknowledge you as you walk about.
As for the facilities you can read about them on line none of them are understated in their excellence.
Would we go there again - without hesitation.
Would we recommend the hospitality to our friends - certainly.
If you want a reasonably priced holiday in the sun get on to the Thomson website now and book!
- Official Description (provided by the hotel):
- The 5 star Melia Tortuga All-Inclusive Resort is located in the southeast of the island Sal, only a few minutes from the colourful town Santa María and Amilcar Cabral international airport. During your stay you will find relaxation and fun right on the fabulous Algodoeiro beach, with its white sand and turquoise waters. The resort offers spectacular suites and villas with up to 4 bedrooms, private garden and swimming-pool. Set in gardens there are 2 magnificent adult pools and 2 pools for children. Experience Yhi Wellness with sauna, Turkish bath, whirlpool, thermal circuit, fitness facilities, massage and beauty treatments. Dining options include a variety of 4 restaurants and bars, offering a selection of international and local cuisine. The Melia Tortuga All-Inclusive is also the perfect destination for windsurfing, kitesurfing or scuba diving. Events for up to 200 people can be organised in 2 meeting rooms with natural daylight. ... more less
- Reservation Options:
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- Also Known As:
- Melia Tortuga Beach Resort & Spa Cape Verde/Santa Maria, Ilha Do Sal