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“Best all inclusive holiday we've had”

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Melia Tortuga Beach Resort & Spa
Ranked #9 of 20 Hotels in Santa Maria
Certificate of Excellence
Greater London, United Kingdom
Level 3 Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Best all inclusive holiday we've had”
Reviewed 22 June 2014

Very good service on the whole, everybody was prepared to go the extra mile.
Managers came to the welcome meeting , which I do not recall ever happening anywhere previously .
Good time of year to go ,as not too busy, weather was great although a bit windy sometimes.
Had an unforeseen problem with our room but were moved to another one the next day.
Thomson rep trish was most helpful as was Anna who sorted our problem out for us .
Were welcomed by staff with cocktails and were waved off by rep and staff, which was a nice touch.
Would go again and would recommend this resort.

Room Tip: All rooms were well furnished and clean
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  • Stayed May 2014, travelled as a couple
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Helpful?
Thank jennyhislop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TortugaManager, General Manager at Melia Tortuga Beach Resort & Spa, responded to this review, 23 June 2014
Dear jennyhislop,


Thank you for having chosen Melia Tortuga Beach Resort & Spa for your holidays and for having taken the time to share your holiday experience with us and with fellow travelers through tripadvisor.

I am very happy to read that you have had an enjoyable stay at our hotel and that our general services as well as our staff service were according to your expectations. We make it a point to be present for our guests at all times and do our best to ensure your satisfaction and we thank you sincerely for your acknowledgement.

It is a great pleasure to know that you will be returning and that you will also be recommending our hotel to your family and friends, it will certainly be a pleasure for us to welcome you back in the near future.


Kind regards,
Jose Luis Cuevas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (656)
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English first
Nottingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 June 2014

Well what can we say we had a excelllent week at the melia tortuga hotel from the moment we arrived to the time we departed for home.On arriving we were greeted with a cocktail and checked in straight away . Our room was very contempory spacious good views and very clean we had clean towels and bedding change every day. The hotel itself was fantastic we were blown away everywhere was always clean and well maintained the ground are so beautiful.Excellent choice of pools a lively one with pool bar or if you like peace and quiet like we did there is a quiet one where you can relax read a book it was heaven there was no putting your towels out early as there was always plenty of beds .The beach was beautiful although a little windy and your couldnt swim in the sea as it was rocky but if you walked down the beach toward santa maria you can.Didnt do any of the trips as we were only there for one week but everyone we spoke to seemed to enjoy them.All the staff were very friendly and helpful especially our rep trish who was always around she took us into santa maria one day for a tour round the town which we enjoyed thankyou to her The restaurants all had a great selection of food our favourite was spices and the ogrille which is situated on the beach we had several meals here watching the sun go down there was a great choice of drink too from a beer,to cocktails even champange.All in all it was the best holiday by far and if your after a little relaxation in paradise this is the holiday for you so dont hesitate book it you wont be disapointed thankyou to all at melia tortuga we will definitely be booking again

  • Stayed June 2014, travelled as a couple
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Helpful?
2 Thank alyson s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TortugaManager, General Manager at Melia Tortuga Beach Resort & Spa, responded to this review, 23 June 2014
Dear alyson s,


Thank you for having chosen Melia Tortuga Beach Resort & Spa for your holidays and for having taken the time to write about your holiday experience and share it with us and with fellow travelers on Tripadvisor.

From reading your review I am happy to read that you have had an enjoyable week with us and that all of our services have contributed to this positive perception. We always try our best to ensure that our guests feel at home and that our services meet your holiday expectations.

I am very pleased to know that you will be returning once again, thank you for having recommended us to future guests and I look forward to the pleasure of welcoming you to our resort in the not so distant future.


Kind regards,
Jose Luis Cuevas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saumur, France
Level 4 Contributor
45 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 21 June 2014

During septembre 2011 (sorry my previous report was erased), we've spent 2 weeks of vacation at Tortuga GranMelia Santa Maria Cabo Verde.

In fact we've rent a private villa withe garden and a little pool, the villa was in the resort but private and away from the rest of the hotel.
The sea was 20 meters from the garden, the sea view perfect, and we could use the facilities of the resort (restaurants, spa, pools, bars, etc...).

I have to say that those 2 weeks were perfect, living with the sun, the sea, and nature.

Plus, Cabo Verde is a symbol for me, the song of Cesaria Evora, the portugeese morna, mood, poverty, desert, rocks, in middle of nowhere, near Africa (the Senegal is very very closed), and so hot and dry weather.

It's a delicate country, about 5 hours fly from France, but difficult to reach (there's no jetlag but not many flies to get there from France yet)...

I hope this place won't be too popular and overcrowded, I hope the country will grow up, but not in a too much touristic way, juste preserve the nature, sands, rocks, and enjoy windy dunes and warm seabaths...

I hope to go back, maybe in a different island...

Room Tip: sea view, or private villa.
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  • Stayed September 2013, travelled with friends
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Helpful?
Thank Laure L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TortugaManager, General Manager at Melia Tortuga Beach Resort & Spa, responded to this review, 23 June 2014
Dear Laure L,


Thank you for having chosen Melia Tortuga Beach Resort & Spa for your holidays and for having taken the time to review our hotel.
It is nice to perceive that you have had a nice stay at the resort and that you were happy with the villa and its own swimming pool which does offer our guests more privacy if they so wish.
Sal is a quiet island that offers a relaxing atmosphere and where the friendliness of the people make you feel welcome and at home here with the advantage of a few hours flight from Europe.
Should you decide to return to Sal I hope that you will not hesitate to book with us again for another relaxing stay at our hotel.

Kind regards,
Jose Luis Cuevas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 19 June 2014

We could not fault anything at this hotel - it was amazing.
The staff were friendly.
The food superb considering the constraints of the location - the f & b director deserves the highest praise going.
The beachside location is great, although sea swimming is perhaps not advised.
The resort was kept impeccably clean, and all staff were just so friendly.
I cannot recommend this resort highly enough and cannot wait to return

  • Stayed June 2014, travelled as a couple
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Review collected in partnership with Melia Hotels International

Helpful?
2 Thank suffolkcanary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TortugaManager, General Manager at Melia Tortuga Beach Resort & Spa, responded to this review, 20 June 2014
Dear suffolkcanary,


Thank you for having chosen Melia Tortuga Beach Resort & Spa for your holidays and for having taken the time to review our hotel.

From reading your review, it is a pleasure to know that you have enjoyed your holidays with us and that our services as well as the friendliness of our staff have all contributed to this positive perception.

We thank you once again for your kind comments and we look forward to the pleasure of welcoming you to our resort once again in the near future.


Kind regards,
Jose Luis Cuevas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
leicester
Level 3 Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 16 June 2014 via mobile

A good value hotel if your looking for sun, sea and relaxation. Beach is beautiful. Hotel rooms excellent and communal areas smart and clean.

Food is very good as far as all inc goes and the variety of restaurants is nice to have, booking of these is also v easy. We ate out a few times in santa Maria in order to mix things up and this was very enjoyable.

Drinks were ok with the red wine being drinkable in majority of the restaurants/bars although it could be hit and miss. Spirit's were ok and cocktails a little sweet for me. Water readily available in large bottles to take back to room.

Didnt really watch the entertainment as not our thing but there was a show every evening.

Would return for a gd value all inc break that is easy to travel to from the uk.

  • Stayed May 2014
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Helpful?
3 Thank rubberduckLeicester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TortugaManager, Director General at Melia Tortuga Beach Resort & Spa, responded to this review, 17 June 2014
Dear rubberduckLeicester,

Thank you for having chosen Melia Tortuga Beach Resort & Spa for your holidays and for having taken the time to share your holiday experience with us.

It is always a pleasure to read that you have enjoyed your stay with us and that you found the rooms to be excellent and the public areas to be smart and clean. The hotel grounds and public areas are cleaned several times a day and every time it is needed. I am also glad to know that you were pleased with the food and the choice of restaurants and bars.

I hope that you will not hesitate to recommend our hotel to your family and friends and I also look forward to the pleasure of welcoming you back to our hotel again very soon.


Kind regards,
Jose Luis Cuevas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hemel Hempstead, United Kingdom
Level 5 Contributor
49 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 16 June 2014

We enjoyed this hotel very much, and found we had been upgraded to a 2 bed apartment with leather sofas and flat screen TV in lounge and bedroom. There was plenty of variety in the main buffet restaurant, although we preferred to have breakfast in the pool restaurant as it was quieter, and took lunch in the O Grille Beach Bar, and the tuna steak freshly cooked on the BBQ grill was delicious! The beach was fantastic so clean and unspolit. The island isnt great for touring as there isnt alot to see, its like a lunar surface without much vegetation at all as there hasnt been any rain for about 10 years! We had a lovely boat trip around the island, and were made to feel very welcome. Santa Maria town was an experience, the people here are generally poor, and we kept getting pestered with young lads wanting to be your friend and give you a tour of the town, if only for the price of a cup of coffee. So watch your purses if out and about.

Room Tip: We had a garden view, which was good. Most rooms are quiet, its not a noisy hotel.
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  • Stayed July 2013, travelled as a couple
    • Value
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Helpful?
2 Thank 312irisg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TortugaManager, Director General at Melia Tortuga Beach Resort & Spa, responded to this review, 17 June 2014
Dear 312irisg,


Thank you for having chosen Melia Tortuga Beach Resort & Spa for your holidays and for having taken the time to review our hotel.

I am happy to read that you have enjoyed our hotel and that your suite, the food and the beach have all contributed positively to this nice perception about our hotel. It seldom rains in Sal hence the island is very dry but offers pristine beaches.

With this in mind, we hope that we can look forward to another visit from you for some more relaxing holidays in the not so distant future.


Kind regards,
Jose Luis Cuevas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tunbridge Wells, England, United Kingdom
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 June 2014

This was our first visit to Cape Verde and chose this holiday on recommendations from friends that have been to the islands before. For a short flight time of 5hr 30mins, it's like being on a Caribbean island. The weather did not drop below 26°C during the day, although rather humid, it certainly helps having air-con in the rooms. The Melia Tortuga is only a 20 minute transfer from the airport and we were greeted with glasses of freshly prepared juice on arrival and a speedy check-in process. We stayed in a junior suite which very spacious and included a balcony with table and 4 chairs. The room was cleaned daily and and they make sure that your towels and bedding are as clean as if you were to have bought them brand new. The staff were very polite and always greet you no matter what the time of day. The two pools on site are well kept, with plenty of sun loungers, the larger pool is used for entertaining as well as having a swim up pool bar and toilet facilities near bar so there was no need to return to you room (especially if your room was far from the pool). I would certainly recommend the O Grille for lunch, they will accommodate any dietary requirement and it is a perfect setting being right on the beach (N.B. this is number 38 of the top 50 bars around the world) This is a perfect spot to catch a lovely sunset of an evening, and we have got plenty of pictures to have taken home and frame from here. The sea is a little rough here but a mere 10 minute walk left of here is a calmer beach, golden sands and very tranquil. you can see the vast size of the Riu hotels from here and we are so glad we chose the Melia Tortuga, it looks like you could easily get lost within the Riu (it is MASSIVE!) We had a joint treatment in the Spa, a Back, Neck and Shoulder massage for 60 euros, very good value for money and certainly very relaxing. We had the majority of our best meals in the Spices restaurant (Buffet style). I like a variety of food and they have a different theme of food every day, although I did find the ingredients quite repetitive (may just be me being picky as i'm quite a food lover).

To sum this holiday up, I would say, in my opinion, it's like having a Caribbean holiday away from the actual Caribbean. 5* Resort yes, but I would rate the food as 4*. If you want to go somewhere different, I would recommend this island, and this resort and I would come back here tomorrow if my bank balance would allow it :)

  • Stayed June 2014, travelled as a couple
    • Value
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Helpful?
5 Thank Gary F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TortugaManager, General Manager at Melia Tortuga Beach Resort & Spa, responded to this review, 16 June 2014
Dear Gary F,


Thank you for having taken the recommendation from your friends and for chosen Melia Tortuga Beach Resort & Spa for your holidays. We also appreciate the time that you have set aside to write a few lines describing our services and your holiday experience and share them with us and with fellow travelers on Tripadvisor.

It is always very satisfying to read that our guests have gone home with a positive impression about our hotel and our services as this means that we have met your expectations. We are also aware it is important to keep up the effort and the continuous improvement of our hotel and our services in order to surpass the expectations of our guests. For this we encourage and value the feedback that we receive from all of our customers.

I am pleased to know that you are eager to return as we are already looking forward to the pleasure of welcoming you back to our hotel again in the near future.


Kind regards,
Jose Luis Cuevas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Melia Tortuga Beach Resort & Spa

Property: Melia Tortuga Beach Resort & Spa
Address: Urbanizacao da Cabocan | ZDTI Ponta Preta, Cape Verde - Sal, Santa Maria, Ilha do Sal 4111, Cape Verde
Phone Number:
Region: Cape Verde > Ilha do Sal > Santa Maria
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Family Hotel in Santa Maria
#3 Romantic Hotel in Santa Maria
#6 Top resorts Hotel in Santa Maria
#7 Spa Hotel in Santa Maria
#7 On the Beach Hotel in Santa Maria
#7 Luxury Hotel in Santa Maria
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Melia Tortuga Beach Resort & Spa 5*
Number of rooms: 286
Official Description (provided by the hotel):
The 5 star Melia Tortuga All-Inclusive Resort is located in the southeast of the island Sal, only a few minutes from the colourful town Santa María and Amilcar Cabral international airport. During your stay you will find relaxation and fun right on the fabulous Algodoeiro beach, with its white sand and turquoise waters. The resort offers spectacular suites and villas with up to 4 bedrooms, private garden and swimming-pool. Set in gardens there are 2 magnificent adult pools and 2 pools for children. Experience Yhi Wellness with sauna, Turkish bath, whirlpool, thermal circuit, fitness facilities, massage and beauty treatments. Dining options include a variety of 4 restaurants and bars, offering a selection of international and local cuisine. The Melia Tortuga All-Inclusive is also the perfect destination for windsurfing, kitesurfing or scuba diving. Events for up to 200 people can be organised in 2 meeting rooms with natural daylight. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, TripOnline SA, Melia, 5viajes2012 S.L., HotelQuickly, Ebookers and Cancelon so you can book your Melia Tortuga Beach Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Melia Tortuga Beach Resort & Spa Cape Verde/Santa Maria, Ilha Do Sal

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