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Amazing Beaches, Golden sand, Clear Turquoise Blue Water. Wish you were hear?
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Amazing Beaches, Golden sand, Clear Turquoise Blue Water. Wish you were hear?
Beautiful Open Plan Living/Dining Area, with a Full Kitchen, Real Home from Home Bright and Airy Apartment, with Large Balcony overlooking Pool
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Average
7 reviews
Amazing Beaches, Golden sand, Clear Turquoise Blue Water. Wish you were hear?
Beautiful Open Plan Living/Dining Area, with a Full Kitchen, Real Home from Home
Bright and Airy Apartment, with Large Balcony overlooking Pool
Fully Fitted Kitchen, Granite worktops, hob, oven, microwave, washing machine, iron, juicer, etc
Master Suite, Spacious double bedroom with en-suite bathroom, balcony, safe, built-in wardrobes.
Beautiful master bedroom
Master Bedroom, en-suite down the hall.
Bedroom 2, with Balcony, two 3 foot beds, can easily convert into a 6 foot super king size
Outside Vila Verde, Wheelchair Friendly, Ramps and Lift to apartment. Very flat and well Maintained
Santa Maria Beach, Great Bars/Clubs, Great Resturants, Shops, Banks and more within 5-10 mins walk.
Bringing in the catch, some of Santa Maria traditional fishing fleet.
Another Stunning beach, lots to do from snokeling, to fishing, diving, surfing, kite surfing etc.
Maybe you perfer to sunbathe, sit or have a drink or some food and one of the many beach bars
Outside Vila Verde, beautifully maintained
Another Amazing Beach in Santa Maria, Plenty of thing to do, Fancy a boat or submarine trip.
Crystal clear, turquoise blue water, with super soft powerder white sand, popular with turtles
Great for kite surfing
One of the many beach bars, ideal for a refreshing drink or a spot of food.
There is some amazing scenery on cape verde
The salt planes are great to visit, don't forget you swimming costume.
North side of the Island
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Overview
Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 6
Santa Maria, Ilha do Sal

Reviews from our community

Average - based on 7 reviews
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Reviews from our community

Date | Rating
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English first
English first
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English first
Rohan P
West Byfleet, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Misleading advert - Appauling”
Reviewed 1 January 2014 for a stay in December 2013
1
person found this review helpful

We got to the apartment and immediately found the water was not working. Upon eventually finding that the mains were turned off I turned on the water supply and found the water pressure was non existent. Water pressure dips every morning to a trickle which means you cannot flush the toilets or have a shower. On one morning it the water was off for 4 hours. We had two young children and this meant we had to bathe them in the swimming pool in the other block as the Malaleuca pool is a dead pool. Sometimes we would eat back in the evening to find that the water had gone off again. IT IS SAFE TO SAY THAT THE WATER PRESSURE IS VERY UNRELIABLE. It is worth noting that I turned on all stop valves in the flat so the problem was the supply into the development. In the main town in Santa Maria, there were no such problems when speaking to other holiday makers in other hotels/flats.

On speaking to some of the property owners on the Villa Verde, these water problems are well known however when I called the property owner of our flat they claimed to have no idea of this - unbelievable. It is common knowledge that the current management company are in trouble and not servicing the Villa Verde resort as they should. I learned of this from the few residents that I saw and spoke to. Some will not let their property due to this.
Also, there is no WI-FI within the flat or reception. This is contrary to the advert which claimed there was WI-FI within the development. The advert also states the flat has a clothes dryer, this is merely a clothes line.

The advert also states that it is a five to ten minute walk to the beach - this is very inaccurate. The Ponta Preta beach is a 25 minute walk. The Santa Maria beach is further so you need to get a taxi and then Kite beach is at least 20 minutes away. We went to all three beaches so we tried and tested all the beaches in terms of walking time. Taxi's are a must if you have little ones.

The Malaleuca block has a non serviced pool and the Canna and Cactus block while they do have a serviced pool there is no pool bar as the owners claimed. Overall very disappointed with the misleading advert. I have contacted Holiday Lettings hopefully to save anyone else from falling for the dismay and misery we have. Villa Verde is not fit for family holidays unless you are happy to go without basic amenities like water!

I have to add at the owners did try and resolve the problem with the water but no running water means no running water.

Overall
No WI-FI FACT
No clothes dryer FACT
Broken toilet - turned to leaking toilet after maintenance had a look - FACT
Beaches are much further than a 5-10 minute walk - FACT
Water pressure very unreliable - fact

Save your money and book another resort

End of

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Liked best: Nothing
Liked least: Inaccurate description and overall misleading re facilities
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
3 Apr 2014
I am very sorry and sad to hear about this complaint, with regards to this complaint I would like to add my side of the story as we feel this is extremely unfair and not a true representation of our apartment. We always pay for a deep clean of the apartment before and after each guest, which is carried out by the management team, they also check all of the facilities ready for guests to arrive, they also clean and check everything when they check out. The management company at Cape Verde reported no issues with the apartment, (I must point out that there are many management companies in cape Verde, not all are great, we are very happy with our management company and the guest should not speculate about other owners and there management teams).

We were contacted by the guest on Christmas Eve 24th December the day he checked in. He phoned informing us that there was a problem with ONE of the toilets not flushing. After speaking to him I asked if there was water to the other bathroom and the kitchen, he informed me there was water to the rest of the apartment, it was just one toilet. I informed him that there was an isolation valve to the toilet and to check if this was turned on. We also immediately phoned, Skyped, and emailed the relevant people of the management team to send maintenance to the apartment to check, and to make sure that the problem was sorted as quickly and efficiently as possible. We had a call from our management company and an email first thing on the 25th Dec, Christmas Day morning telling us that maintenance had been into the apartment and resolved the issue with the bathroom. I then texted and email the guest to let him know that the management team had been in touch, and to immediately let us know if he had any other issues, and to get back in touch with us ASAP.
We did not hear anything back from the guest until his return to the UK, when ONE issue turned into many, from all of the bathrooms not having any water, DVD player not working (which it is, someone had taken the plug adapter out of the back of the TV/DVD player and moved it to another room, again the management team sorted this out for him).
The guest had other issues with the pool, when all guests book with us we try to give as much help and advice as possible, we send all guests a booking form with terms and conditions, which we inform them they should read and sign and return a copy to us, we also send each guest, some helpful hints and tips for visitors. Within the information we inform people that the pool is communal which the resort manage and is out of our control, there are 14 adults and 14 children’s pools on Vila Verde, from time to time some of these are closed due to either maintenance or lack of people being there (low season) but reception inform all guests which pools are open, if for some reason a pool is closed.

The guest was also complaining about having no internet, before he left I emailed him to let him know that the internet was not free, and not a service in the apartment but a facility that reception offer which you have to pay them for, if you look at all of the listings on holidayletting site for Vila Verde they all state internet access, we never lead the guest into thinking there was internet access in the apartment, also in the hints and tips for first timers to Cape Verde I sent him, there was information letting him know the bars and Restaurants that offer free Wi-Fi.

He was also complaining about not having a tumble dryer in the apartment as stated. There is a dryer but it is a clothes horse free standing dryer and after speaking to holidaylettings they told me that they have had issues with other listings on there site in the past, as there is no option for this type of dryer on the holidaylettings web site.

I feel that the guest did not like Cape Verde as it is not for everyone it can be like stepping back 20 years, and has very few of the modern creature comforts we are used to in the western world at the moment, as it is still a developing island. I believe he has now grossly inflated the problems.

I believe we have fulfilled all of our obligations and still believe that we have a beautifully appointed apartment and have in no way lied or mislead any of the information on your site.

Internet access (paid option from reception) but no WI-FI in apartment + list of free WI-FI hot spots. FACT
Clothes dryer in form of free standing clothes horse, but no TUMBLE DRYER. FACT
No broken toilet. FACT
Closest beach Tortuga 630 meters, Santa Maria 2.49 kilometers. FACT
Ponta preta, 2 kilometers by the rui, kite beach, for kite surfing 2.5 kilometers FACT

Please do not be put off by this review,
Many thanks.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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