This is what a man--some kind of a manager--at Kendwa Rocks Hotel said to me. Why? It's all because of this system they have of using a plastic card to buy drinks. (They don't accept cash).
The problem began at the Full Moon Party when my friend, having already ordered many drinks and having had his card handed back each time along with the drink he ordered, ordered a drink but didn't get it or the card back. He waited a few minutes and then became curious. He asked the bartenders where his drink was, and they didn't know. He asked them where his card was, and they said they didn't know. After arguing with them a bit, he went to reception and got a new card. The next day, he returned to reception to check his balance. It was 0--they told him his card had no balance. We thought he got a lucky break, and it seemed like he deserved one after the ordeal with the bartenders.
When we went to reception to check out 3 days later, they had "found" his first card, and wanted its balance in addition to the second card's balance. I'm sure the problem is obvious. There were drinks on the card that he didn't order. We tried explaining to the woman working there, who was very nice and had been all week, that the bartenders had possibly had his card but that somebody had clearly ordered drinks on it. Enter bad cop. This other manager refused to listen. The bill included a mixed drink I know my friend didn't order. I told the bartender that he hadn't ordered it and bartenders had probably ordered these drinks. He said it's impossible. "They have cameras everywhere." I told him (probably yelled, admittedly) that we weren't going to pay and he said "If you're angry, that's your problem."
Thankfully, my friend had every receipt and was able to prove the man wrong. If he hadn't, I don't know what would've happened.
The lesson I learned is that I can take a vacation in Africa, but I can't take one from Africa. A manager in the United States couldn't say that to me. His unprofessionalism makes everyone look bad and left a bad taste in our mouths, which is too bad because all the other staff at Kendwa Rocks are great, especially some servers at the restaurant, namely Arusha.
The beach is gorgeous and they were smart to put sand so far back so that even at the highest of tides people can lay out and play volleyball. They do need a rinse station at the top of the stairs on the way to the rooms though. The bathrooms are filthy just because of sandy feet. The staff do clean the bathrooms every day. They could also crank their refrigerators down 1.5 degrees Celsius. The beer in Kigali is much colder than it is at Kendwa Rocks, and Kigali isn't as hot.
If you stay vigilant with your card, you could stay here. It is relaxing (minus bad cop manager). Just be careful.
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- Also Known As:
- Kendwarocks Bungalows Hotel Zanzibar