We arrived via Paris full of excitement to be visiting here again after 15 years. Unfortunately our excitement was short lived. Our family room was in a separate building up a twisting narrow staircase that we could barely climb up even without bags. No one was available to help us with bags which turned out to be irrelevant as we didn't stay too long after seeing the room. It was stifling hot - opening the windows helped once we cleaned out the cobwebs. There were dead bugs and dust on the windowsills, the TV didn't work but the last straw was the plentiful mouse (or perhaps bat?) droppings all over the bedroom floor. No other rooms were available and the pleasant young lady at reception didn't seem the least perturbed by our complaint and cheerfully helped us to book the wonderful Chateau de la Roque nearby for half the price.
There appear to have been no updates here in 15 years (and it was dated then) but the dirtiness was inexcusable.