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“Not what we bargained for!”
2 of 5 bubbles Review of Canaves Oia Hotel

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Canaves Oia Hotel
Ranked #11 of 54 Hotels in Oia
Certificate of Excellence
Perth, Australia
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
“Not what we bargained for!”
2 of 5 bubbles Reviewed 10 July 2013

BEAUTIFUL VIEW, ROOMS NOTHING LIKE PHOTOS and BED BUGS!!
Arriving at the Canaves Oia I was expecting the beautiful Honeymoon 'cave like' suite with 'outdoor river like jacuzzi' as advertised in their photos.To be honest after we were shown the room in the Suites which looked NOTHING like the photo of the room we had booked we were a bit bummed, but honestly the view was breathtaking and if you stood at the right angle through the bathroom you could see where they would have got the shot where the woman looks like she is sitting on a cliff side taking in the amazing view from her 'private' jacuzzi. The area for breakfast around the pool is truly beautiful and breakfast was not bad. Ok here is the clincher. Stayed one night finding blood spots on our pillows the next morning, during the middle of the next night woke up to rows and rows of bed bugs all through the upholstered bed head and on the sheets. By this time I was absolutely mauled, I mean all over my body including my face and eyelids! Rang the concierge who changed rooms for us at 4am, then met with the owners son Marcus the next day. I feel bad writing this review because Marcus was lovely and apologetic, but I just feel like people should know what they are paying for. We received a night free and a free trip on their sunset catamaran cruise, which was nice. Upon being taken to another room my husband was paranoid so straight away searched through the upholstered bed head only to find another bed bug crawling in the gaps. I was so tired and itchy with no sleep so we pulled out the fold out couch ( which was sooo dirty with marks ) and decided to just deal with our loss and leave the next day. It is one month later and I am still scarred head to toe with marks. We stayed in other accom for a third of the price in Firestephani and realised Oia is beautiful for photos but a total rip off. At almost $1000 Australian dollars a night we got an ok view, ok service and an old room with the hardest bed we have ever slept on complete with a family of bed bugs. I must note after checking the pillow slips that were 'cleaned' in the next room we were taken to, they had old blood stains on them. This and the fact we could see the bugs tells us it is an old problem they have had for a while.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank Angie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThanassisPapetanas, Manager at Canaves Oia Hotel, responded to this review, 27 July 2013
Dear Angie,

Thank you for submitting your review.

We value all of our guests’ reviews ,both positive and negative, since they give us the chance to better ourselves for any incident that may possibly happen.

In this case with regards to the bed bug issue please be advised of the following.

- As a part of the hotel’s renovation in the winter of 2013 we changed the mattresses of all rooms throughout the whole hotel to brand new ones.
- In order to operate our 5 star properties we must pass a complete infestation inspection to ensure that it reaches perfect hygiene standards.
- We inspect all our rooms on a daily basis to ensure every room is properly cleaned and is in mint condition.
- Please note that a physician is always on call in order to ensure our guests’ safety and health.

The hotel has all documents that can prove all the above and are available to our future guests at any time.

We would really appreciate it if you contacted us directly in order to address this matter.

We really feel that the above review does not reflect the actual quality of the cleanliness, the accommodation and the services of Canaves Oia Hotel as one can see from the numerous positive comments in our Trip Advisor page.

We would like to leave it up to the reading audience as to make their own decisions.

Best regards,

Thanassis Papetanas
Assistant Manager
Canaves Oia Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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860 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (151)
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English first
Plainview, New York
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 9 July 2013

We are back in New York after having the best 10th anniversary vacation. Canaves Hotel Suites was truly a dream come true. Everything was perfect, the private dinner by the pool, the delicious breakfast buffet, the sunset cruise on the catamaran with delicious food, the perfectly white room, our private jacuzzi on the patio, the service from your staff and most importantly the picturesque view. The Hotel is at the beginning of the foot path in town. Great location. Room #24 was more than we could have ever imagined. We have told all of our friends about this hotel and how truly fantastic it was. We hope to one day return!!

Room Tip: Make sure you ask for a room with a private jacuzzi on your patio. It is a unique experience. If you...
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ilana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brummen, The Netherlands
Level Contributor
32 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 4 July 2013

We spent a lovely two days at this hotel. We had booked for a junior suite but we were upgraded to the honeymoon suite at no extra charge. This was a perfect room with an outdoor jacuzzi and stunning view of the caldera.

The breakfast buffet was very tasty and well presented.

Oia is a beautiful greek picture-postcard village. We loved its sunsets.

We would recommend this hotel to anyone looking for a high-quality and relaxing holiday.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ineke B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taipei, Taiwan
1 review
5 of 5 bubbles Reviewed 2 July 2013

Amazing property on the cliff of the unique caldera. With an extraordinary view. The staff was amazing especially Panos(i hope i spell it right) in the front desk. He was very helpful and he organized for us the best vacations. Very sad that we left but we will definitely come back next summer.

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lyn_Loves_Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 30 June 2013 via mobile

Stayed here for part of our honeymoon and were upgraded to the honeymoon suite. Honestly the best hotel room we have ever stayed in, with a private pool leading straight out from the bathroom window! Every part of the suite had postcard like views, the bed was amazingly comfortable and the hotel's service was excellent.
The only small negative was the breakfast buffet, which was not quite up to the standard of a five star hotel. Everything else was absolutely amazing. Would definitely recommend

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DGtravelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nashville, Tennessee
2 reviews
5 of 5 bubbles Reviewed 30 June 2013

From the moment we arrived until the moment we left the hospitality and service we received from the staff at Canaves was 5 Star! They attended to each guest as if you were the only ones there! The view from our room and basically anywhere in the hotel was breathtaking! Canaves is a must stay and will be our hotel of choice for future visits.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RichnSusanS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio, Texas, Usa
Level Contributor
2 reviews
5 of 5 bubbles Reviewed 29 June 2013

Where to start...?? My wife and I stayed for 4 nights for our honeymoon. Service was by far the best service that I have ever had in a hotel. Room was super clean, cave style (typical in Santorini), outdoor jacuzzi, view of Aegean Sea. We were not in the Suite section of this hotel. Pool and service by the pool was 1st class. Incredible views. Bfast and lunch were incredible, great food. Recommendations for excursions and restaurants were spot on, this place has everything you are looking for for a 1st class experience. We did not want to leave this property and may have ruined every hotel experience we will have going forward. :) Stay here.

Room Tip: We stayed in Room #15. Not part of the 'Suites', but felt like a suite to us. Pictures att...
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MattF590
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Canaves Oia Hotel

Property: Canaves Oia Hotel
Address: Oia 84702, Greece
Phone Number:
Region: Greece > South Aegean > Cyclades > Santorini > Oia
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Top resorts Hotel in Oia
#4 Family Hotel in Oia
#7 Romantic Hotel in Oia
#10 Luxury Hotel in Oia
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Canaves Oia Hotel 5*
Number of rooms: 33
Official Description (provided by the hotel):
Dramatically clinging to the cliff face, perched high over Santorini’s caldera, Canaves Oia Hotel has been transformed from 17th century cave houses. Consisting of two sections, Canaves Oia and Canaves Oia Suites are 100 metres apart and divided by the pretty cathedral of Oia. Each section has its own pool, pool bar, sun deck and reception and of course the same impeccable service.Enjoy breakfast on your balcony as you soak up the amazing vista. Afterwards, go into Oia and visit the Venetian castle and wander through the steep, narrow streets packed with small boutiques. ... more   less 
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Also Known As:
Canaves Oia Resort
Canaves Hotel Oia
Canaves Oia Hotel Santorini

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