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“Quite of a disappointment” 2 of 5 bubbles
Review of The Museum Spa Wellness Santorini Hotel

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The Museum Spa Wellness Santorini Hotel
Ranked #47 of 55 Hotels in Oia
Milan, Italy
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Quite of a disappointment”
2 of 5 bubbles Reviewed 19 July 2014 via mobile

The hotel location is great right in Oia center. We had the honeymoon room for 4 days, which was clean, and well decorated with 2 nice terraces for sun lovers.
The positive feedback stops here.
The staff was pretty rude and asking for a recommendation was like asking for a favor. A bit of a shame considering the high price tag in July. Would need a better management and higher qualified employees.

Stayed July 2014
Helpful?
6 Thank cristof2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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201 reviews from our community

Traveller rating
    90
    46
    26
    16
    23
See reviews for
17
116
19
Business
0
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Auckland Region, New Zealand
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 15 July 2014

My mum and I booked our 4 night stay at this hotel/'spa' in the hope for a nice relaxing getaway but we were extremely disappointed when we arrived at this hotel. Although the location was very good, right in the center of Oia, the staff service, spa treatments, breakfast, and hotel room were a huge let down and looked nothing like the pictures we saw when booking.

Firstly, when we arrived the airport transfer went smoothly but there were a number of upset guests in reception being served by an extremely hostile receptionist who seemed incapable of doing her job running back and forth to talk to her manager. Why he couldn't come out and deal with this issues to speed up the process is beyond me.

Once we had waited 45 minutes or so to check in, we were shown to our room. This was pretty awful, we had requested two separate beds which of course was not the case, and the room was not very clean, very crammed and generally rather unpleasant. Not what we were expecting after the beautiful pictures they have on their website.

The shower had a weird set up with a short shower curtain which meant that water of course poured all over the bathroom when showering, not ideal for the next person to use the bathroom. There was nothing to mop this up with.

Spa treatments are not actually available so you can forget that when booking here, so much for a spa wellness hotel! Very disappointing.

Also wifi barely works.

Overall, the staff were very unpleasant and made the experience pretty nasty. They were not responsive and by the end of the trip, we were avoiding even asking them anything. For what this hotel costs, I would not recommend it. One of the worst hotels I've stayed at.

Room Tip: All terrible
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  • Stayed July 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank Tessamolly1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lexington, Kentucky
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 18 May 2014 via mobile

First the highlights-
Great location with caldera view.
A/C works great
Diana in reception very good

Now the ok-
Beds comfortable enough
Bathroom tiny and only a hand held shower head. (Could have easily installed something on wall to attach shower head to to give you option of stand up shower)
Breakfast was adequate especially after we discovered they made eggs on our third morning. (There wasn't any previous two days and we didn't know to ask)

Now the bad-
Wifi does not work at all inside your room. Lots of complaints on here yet hotel has done nothing to rectify
Rest of reception staff other than Diana seem clueless as to how to perform their job

I feel like we deserved more for the 795€ we spent for 5 nights. This place has the bones to be a nice place but could use a visit from a hotel consultant to show them small things they could do to improve guest experience.

  • Stayed May 2014
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Socialbuzz72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairo, Al Qahirah, Egypt
Level Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 3 April 2014 via mobile

We booked a different and also very beautiful hotel that is some how connected to this one, my mother in law wasn't able to reach that one because there were a lot of steps. So we were looking for a solution. Vana, a very lovely lady help us to find a room for my in laws in this beautiful hotel while my husband and I stayed at the other one. It made perfect sense. We really enjoy our stay in both places, my in laws were happy, all the staff was very helpful, always asking what else can they do for us, they made us feel like home. I will never forget what Vana told us "everything is possible, we are here to make it possible". We also got a lot of help from Daniel, he help us a lot carrying the luggage and was there for us even really early in the morning or late at night! I will definitely go back and recommend this place 100%.

Stayed April 2014
Helpful?
4 Thank Mary774
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Asolo, Italy
Level Contributor
105 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed 11 March 2014

The interesting fact is that the caves at Oia are part of the pumice from the volcano. Because
of this, the heat is retained in the winter and the cool air retained in the summer. Pumice
contains air bubbles which keep the temperatures even. The view is breathtaking, and best
of all there are not the thousands of tourists traipsing along the main walk of the town. I was here
three years ago in June and couldn't bare the crowds - impossible. This time it was charming
even though many restaurants and stores are closed. I strongly recommend travel to
this island off season.

Room Tip: All rooms face the caldera.
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  • Stayed February 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank 451worldtraveler451
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 26 October 2013

We stayed here in September. We were staying in another part of the island and wanted a room for the night so booked last minute. Luckily we got one of the suites that included a roof terrace so we were treated to some fantastic sunset views. Our suite was lovely, tastefully decorated and a complimentary bottle of wine was really appreciated. The hotel is situated right in the middle of Oia and is a little oasis away from the hustle and bustle of the village. Breakfast was included and was also very good. Highly recommended and nothing like a Best Western!

Room Tip: Ask for one of the honeymoon suites.
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  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Becky G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 27 September 2013

I stayed at this hotel with my Father at the beginning of September. We had separate rooms, by the pool. If you are looking for a 5 star hotel this is not for you.

If however you like quirky, great staff - the best location and value for money then this is your hotel.
The staff were exceptional - great pool, sheets were changed after 3 days - rooms always tidied.

The breakfast could be better - and so could the coffee - but nothing else needs changing.

Room Tip: We had the 2 rooms by the pool - which were great not sure about the others. But would definitely go...
See more room tips
  • Stayed September 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Kerstin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Museum Spa Wellness Santorini Hotel

Property: The Museum Spa Wellness Santorini Hotel
Address: Oia, Main Street, Oia 847 02, Greece (Formerly BEST WESTERN Museum Spa Wellness Hotel)
Region: Greece > South Aegean > Cyclades > Santorini > Oia
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #47 of 55 Hotels in Oia
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Museum Spa Wellness Santorini Hotel 3*
Number of rooms: 7
Official Description (provided by the hotel):
The hotel is located in the village of Oia on Santorini, a charming and compelling place filled with its own special history. The Museum Spa Wellness Hotel was the most beautiful mansion of the village and belonged to a consul who very often offered his hospitality to the Greek King and Queen(Othonas and Amalia) ,since this was their favorite summer house. Before becoming a hotel, it was a museum. ... more   less 
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Also Known As:
Best Western Oia
Oia Best Western
The Museum Spa Wellness Santorini Hotel Oia

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