We planned to stay in Santorini for 4 days so we split them into 2 days in Kamari beach and 2 others in Oia as we heard lots of great things about Oia. When we start prospecting Oia's hotels, we found a very nice hotel called Residence Suite Resort, so we tried to book.Once done, we received the confirmation of our booking , and the problems started: we found out that on the confimation booking form , it was written Caldera villas and not Residence Suites, so my boyfriend tried several times to call the hotel, after 48h we finally got someone on the line that explained us that Residence Suite Resorts was fully booked and that Caldera Villas was part of the same group.We did not appreciate at all that the staff put us in another hotel without even asking our permission!! When we went on the Caldera villas' website, the hotel looked nice , we booked a junior suite so we had no doubt our stay will be great!!
Unfortunately once in Oia bus terminal, we started getting angry.In fact, in the booking form, it was written that the check-in had to be done in Oia bus terminal, once there, we had to manage the very agressive mood of a woman (in charge of the check-in).She was not polite and very not in the mood,we were feeling she could not bear our questions and was always repling to us in a very impolite way.Then they charged us 30 Euros deposit for the suite's key!!!! We were very surprised as we went to great hotels in Greece and it was the first time we face such a lack of confidence from a hotel.Then we had to wait in the heat for a guy to come to pick up our luggages, we tought he would come with a car; no he came alone,so my boyfriend had to carry on the luggage with him, then we started walking and walking for 7-10 min under to sun, until we discovered our hotel: the hotel was called Caldera villas Annex!!!!! so we found each other in an Annex of a hotel we did not even book !!! First shock: the location, we had to go down 70 stairs to reach our room that was located at the bottom on the entire hill,like it was the farthest room of the hotel, we had a very tiny terrasse ,just close by our neighbour's terrasse, altought the view was nice on the Caldera, we were just so scared and annoyed to see all the way we will need to go up and down each day to leave and come back to our hotel.The guy then required us 2 euros per luggage!!!! whereas we were already paying 200 euros per night!!!
The room was weird, quite old, with 2 level, I was honestly scared each time I was getting downstairs to the toilets and to drink something in the kitchen as it was dark and the stairs of the flat were dangerous, we could not even cancel our stay as they already charged us at that time , the full amount from our credit card, I can tell you that we are 24 and 26, and each time, it was such a mess to leave the hotel,the stairs were soooo scarying and annoying, especially in the night, there were no light at all , and worse, our unique window was directly on the way up and down of the donkies, so each morning we were waking up with their noise!!!! The breakfast was just very bad, the orange juice was disgusting and the service was very poor, there was not even internet access whereas in the website they were saying it was .The pool was a joke!! like very tiny and like a little bath, I did not put a feet in this pool, whereas in Oia the sea is quite far, so you must have a pool to get refreshed after a long walk.I really do not recommend this hotel.
- Official Description (provided by the hotel):
- Situated in the centre of Oia, Caldera Villas overlook the volcano and feature a swimming pool and accommodation with Cycladic decor. Room balconies offer caldera and Aegean Sea views. Rooms, studios and suites combine local architectural style with modern comforts, such as free Wi-Fi and satellite TV. Some room types provide well-equipped kitchenettes and seating area. Some units include a hot tub. Caldera Villas features a sun terrace and a swimming pool. Guests can enjoy a buffet continental breakfast daily. Staff can arrange bicycle and car rental and offer traveling advice. Armeni beach is a 10-minute walk from Caldera Villas. The bus station, bank, restaurants and shops are a 2-minute walk. Free public parking is possible at a location nearby Villas Caldera. ... more less
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- Also Known As:
- Caldera Villas Hotel Oia
- Caldera Villas Santorini/Oia