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“DONT GO THERE..NOT VALUE FOR MONEY”
Review of Residence Suites

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Residence Suites
Ranked #42 of 56 Hotels in Oia
Certificate of Excellence
Reviewed 14 July 2010

Very expensive for what it offers. I would pay only €50-€70 fir that room (JUNIOR SUITE) AND NOT €230 per night!!!!!!!!! Very small room and bathroom and very old furnitures. Poor Breakfast. Pictures are misleading and has nothing to do with the reality. ONLY THE VIEW WORTHS BUT ANYWAY IS THE VIEW YOU CAN HAVE FROM ANYWHERE IN OIA.
NOT RECOMMENDED AT ALL

  • Stayed: July 2010, travelled as a couple
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3  Thank marigoulla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidenceResorts, Front Office Manager at Residence Suites, responded to this reviewResponded 26 September 2010

Dear Marigoulla,

Thank you for complimenting the amazing view that we have from our hotel. We are proud to offer one of the greatest views of the island!

We would like to draw your attention to the fact that we do offer the unique “cave house” accommodation. By definition, “cave houses” are caves in the rocks, in volcanic lava. The specific room you stayed is much bigger than the Standard hotels room and the bathroom is “cave house” style. Junior Suite you are mentioning was fully renovated and equipped with brand new, modern furniture in present year, 2010. The characteristic of our place is what makes our place unique on the background of Standard hotels. We regret you were not aware of the characteristics of the place you choose to be one of your holiday destinations.

Residence Suites offers complimentary enriched continental breakfast, which includes:

Filter coffee, tea, orange juice, milk, serials with dried fruits, yogurt, two types of jam, honey, sugar, fresh black and white bread, butter, fresh vegetables (tomatoes, pepper, cucumbers, olives), feta cheese, regular cheese, eggs, spinach pies, cakes and fresh fruits according to the season.

We regret to hear we could not fulfill your expectations. However your opinion will help us to work on improving our services and facilities in the future. Our priority number one is our guest satisfaction.

We would welcome the opportunity to have you as a guest in the future.

Best regards,
Reservations Team

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Reviewed 11 July 2010

I chose one special suite in this hotel from website. But the suite we got was not the same like presented in the internet. The pictures did not show the suite I rented, the room was much smaller then showed. We had a tiny balcony, not a private terrace like offered in the internet. Therefore we changed the hotel after the first night.

  • Stayed: June 2010, travelled as a couple
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1  Thank globus-tracker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidenceResorts, Front Office Manager at Residence Suites, responded to this reviewResponded 26 September 2010

Dear Couplenholidays,

Thank you for your comment.

We regret to hear your expectations were not met in our accommodation.

However, we would like to highlight the fact that all our Suites are unique and we don’t have two (2) similar rooms in our hotel. The photos posted on our website are informative and describes only the room type, we never guarantee the exact room form the picture. We guarantee only the room type. Also, all our rooms have a balcony OR terrace.

We always encourage our guests to discuss with us any concerns they might have while they are in the hotel, in order to assist in any way we can and resolve any issues prior to departure. If you would inquire for the room change upon your arrival, depending of availability, we would do all our best to accommodate you accordingly.

Best regards,
Reservations Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2010

First of all, Oia is the best place to stay in Santorini. For the money, Residence Suites is a tremendous place. The view from our room was spectacular. The room was somewhat small with decent amenities but it was clean and had everything we needed (above par for European lodging).

Also, the staff was incredibly nice, especially Sam and Elena. They had great recommendations for where to visit and eat, and went out of their way to make our trip as good as it could be.

  • Stayed: July 2010, travelled as a couple
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Thank vagabond1212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2010

This hotel has the best web site ever ... but far away from reality when you get there!

Good location, pretty clean but the rooms are small and the value for money is not right!

We were offered a first room with a view on... fig trees!
The terraces are shared with a very limited space for intimacy..... so you are totally squeezed around other visitors.

Not recommended at all.

  • Stayed: June 2010, travelled as a couple
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2  Thank SStravelParis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidenceResorts, Front Office Manager at Residence Suites, responded to this reviewResponded 26 September 2010

Dear SstravelParis,

Thank you for your comment.

We regret to hear your expectations were not met in our accommodation.

Please notice, all our Suites are unique, with some differences in the size and decoration. We don’t have two (2) similar rooms in our hotel. The photos posted on our website are informative and describes only the room type. We never guarantee the exact room from the picture. We guarantee only the room type. All our rooms have a balcony or terrace, sometimes it can be shared. In the mean time, we always do all our best to satisfy all our guest expectations. If you would request for the room change, depending of the availability, we would do all our best to accommodate you accordingly to your desires.

We would be pleased to have you as a guest in the future and to fulfill all your expectations.

Assuring our best attention,
Reservations Team

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Reviewed 14 June 2010

We stayed at this place last year and I still shudder when I think about its bathroom and feel cheated by the rate. Some of the reviews of this hotel really made me wonder if this is the same Residence Suites in Oia. First of all the photos on its site are very misleading- the condition of the place is nothing like that in reality.

The first bad feeling I had of the place was when we checked in and we passed the 'jaccuzi'. It was located right outside the reception area and it was tiny. Peering into the tub you could also see that it was dirty inside.
The 'suite' we got was big with a separate small bedroom which was presumably meant for children. The furniture was very basic and I would not have minded so much as long as they were clean.
However I was shocked at the bathroom- it had a cement floor which had seen much better days and there was just a shower attached to the wall and the toilet bowl was situated next to it. Which meant that everytime we took a shower the whole floor was wet and in a mess when we wanted to use the toilet. Due to the age of the toilet there was a smell coming from it which made taking a shower in there an unpleasant experience.

Even though Santorini was fantastic staying in this place made me dread going back each night and the price of more than 200euros per night is ludicrous for this old room and atrocious bathroom. Breakfast was a poor spread with all its contents on a counter which showed how little variety there were and the food did not look that clean either.

Overall I definitely recommend staying in Fira as there was much more to see in the town with better choices of accomodation and shops. Some parts of Oia are quite runned down such as the area leading down to Residence Suites.

  • Stayed: September 2009, travelled as a couple
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4  Thank HannLyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidenceResorts, Front Office Manager at Residence Suites, responded to this reviewResponded 26 September 2010

Dear HannLyn,

Thank you for finding the time, a year after you stayed with us, to share your opinion about our hotel on TripAdvisor.

During the present year, 2010, all our rooms where renovated and equipped with a new furniture.

Since you choose your accommodation to be “cave house” style, you should have an idea of what exactly the “cave house” represents. Together with the “cave” room, you also have the “cave” bathroom. As well as all our Suites, also each bathroom is different from each other. Some of the bathrooms are larger than others. If our reception would be aware of your dissatisfaction we are sure that depending of availability we would definitely allocate you in different room. We always encourage our guests to discuss with us any concerns they might have while they are in the hotel, in order to assist in any way we can and resolve any issues prior to departure. However, all the uniqueness is about the place itself, about the impressions you can have experiencing the stay at “cave apartment”, directly facing the volcano and the Caldera view.

Regarding the breakfast, please notice, Residence Suites offers complimentary continental breakfast.

Our enriched continental breakfast includes:

Filter coffee, tea, orange juice, milk, serials with dried fruits, yogurt, two types of jam, honey, sugar, fresh black and white bread, butter, fresh vegetables (tomatoes, pepper, cucumbers, olives), feta cheese, regular cheese, eggs, spinach pies, cakes and fresh fruits according to the season.

Oia village is known for the breathtaking Sunsets and the best views to Caldera. Oia is less people crowded and with less hotels, which is a great advantage for the most relaxing and private holidays. Fira, the capital, with all the shops, restaurants and the noisy nightlife, despite the fact that hotels on the cliff, are three times less, on the contrary of Oia village hotel assortment, can be more attractive to those people who see Santorini as any other Island of Greece. Those, who come for the view and unforgettable memories of the nature beauty, choose to stay in Oia village.

We thank you for your opinion, it helps our team to work harder to improve our services and to please all and each of our guests better.

Best regards,
Reservations Team

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Reviewed 12 June 2010

Nice place but same everywhere: you pay for the closeness to the top of the cliff! Breakfast spread was good, modern clean bathrooms, helpful& lovely staff. (We had our wedding here too, very flexible and helpful)

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Thank Alison_cooper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2010

Wow.. considering what a beautiful place OIA is, this hotel has really spoiled the experience. The interior / decor was moldy, old and filthy with cheap Ikea furniture. Bathroom was smelly with moldy and stinking shower curtain. Breakfast was a joke; few cold rolls; no yogurt; 1 type of cereal; cold coffee.. sigh.. Hotel was very expensive for what it is; honestly, would be fair to pay about EUR 70 per night, nothing more. Its really "Hostel" condition inside. Staff were unfriendly, stressed out and unhelpful, with simple issues like theres no hot water. Location requires you to yank up and down about 7 short flights of stairs; so not recommended if you're not "gym-trained". View from hotel was good if you want to see sunset; but not enough to stay here. Santorini is too beautiful a place to be ruined by a disappointing hotel.

  • Stayed: May 2010, travelled as a couple
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3  Thank nonstoptravelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residence Suites

Address: Oia Main Street | Santorini, Greece, Europe, Oia 847 02, Greece
Region: Greece > South Aegean > Cyclades > Santorini > Oia
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites
Hotel Style:
#26 Romantic Hotel in Oia
Price Range: £56 - £214 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Suites 3*
Number of rooms: 19
Official Description (provided by the hotel):
At the top of the cliff, in the heart of Oia village surrounded by charming blue domed churches, in an exclusive residential neighborhood of private homes. An exclusive collection of individually decorated apartments designed with luxury and comfort using art and a blend of traditional and modern architecture. Modern Greek decor bringing you maximum peace and tranquility with it's clean lines and original contemporary art. ... more   less 
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Also Known As:
Residence Hotel Oia
Residence Suites Santorini/Oia

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