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“4 day getaway”

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Mystique Luxury Collection Hotel
Ranked #20 of 54 Hotels in Oia
Certificate of Excellence
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“4 day getaway”
5 of 5 bubbles Reviewed 17 May 2014

Amazing first impression - beautiful and picturesque - stunning views all around - one of the most exquisite locations I have stayed at.
Staff extremely helpful and friendly and eager to make you as comfortable as possible. Staff in restaurant made wonderful recommendations for Greek wines to try - cheers George!
Room was efficiently and quickly made up and cleaned.
Overall I would definitely recommend Mystique .

Room Tip: We stayed in room 12 - large, beautifully decorated, huge bathroom,and extremely clean. Have no pro...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank csph212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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504 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (111)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 17 May 2014

My fiance and I loved our stay at 5-night Mystique - it's a beautiful hotel with an amazing staff. They've thought of everything here, and their level of attention to detail shows. Do take advantage of the well-connected concierge staff - they were incredibly helpful with restaurant reservations and recommendations, along with coordinating activities on the island. We did a semi-private sunset cruise on a catamaran (along with a swim to the hot springs by the volcano), what ended up being a private wine tasting and cooking experience, and an ATV rental for the day, all at the recommendation of the concierge, and we loved each. Rooms are spacious and well appointed (with an incredible Caldera view), and as Starwood Gold members, we were graciously granted a significant upgrade. Breakfast at the property is also luxe - would highly recommend the scrambled egg & tomato dish, the yoghurt, and the sweet pancakes all from the Greek Breakfast menu. Loved every minute of our vacation at Mystique, and we can't wait to go back.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank maisonmiru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 15 May 2014

A beautiful hotel on a beautiful island. The hotel was kind enough to upgrade us as we were on our honeymoon, and we were welcomed very warmly. The suite was spotless & had a wonderful view of the Caldera. Although there is no direct view of the sunset from the hotel, the view at the edge of Oia is only 10 minutes away by foot. Although there were a few very minor hiccups (we asked for glasses which never arrived, a waiter delivered something to our room despite there being a Do Not Disturb sign on our door), overall it was a magical stay. The climb to the main road is not for the faint-hearted, as with most of Santorini. The staff were all exceedingly helpful, friendly & informative which made our stay all the more pleasant.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank azmegat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, null, Singapore
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 11 May 2014 via mobile

All the staff r very helpful and I have no problem finding this hotel at all. It's centrally located around all the tourist attraction and if u rent a car the parking along the road side is easy too. Very convenient! And it's walking distance to Oia, only down point is there is no Sunset view. But it's alright, u can just walk to Oia and find a nice dinner place too enjoy the Sunset.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank GladysCasati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Honolulu, Hawaii
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 10 May 2014

Dear Georgia ( Manager)
Thank you for providing my wife Carla and I a most enjoyable stay this past week. Living in Hawaii we have very high expectations when we travel and we must tell you. Our stay at The Mystique Resort in OIA was incredible and was by far the best travel location we have ever experienced and we have been traveling for 30 years. The stunning views and location over looking the cliffs into Aegean Sea was something you only dream about. We plan to return to your resort within a year.
We want you to know that the people that we were extremely happy with their excellent service was Alfred or Freddy , Savina. George, Jose, and of course "you".
Thank you again Georgia.
Steve and Carla Capone - Hawaii

Room Tip: Get yourself in shape before visiting, be prepared for a lot of steep walking up their mountain step...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Stephen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puerto Rico
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 9 May 2014

We enjoy a lot our days at the Mystic Hotel. The place is amazing. The Allure Suite is beautiful, the view incredible, the staff is very friendly and the food great. There some guy...his name is José. He was our Concierge...he is so kind, fast and very professional. José help us with all our questions about interesting places to visit in the island and with all our request. He made the difference. Thanks a lot José!

Room Tip: You have to choose the Allure Suite!!!
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Gretchen1404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MystiqueOia, Διευθυντής at Mystique Luxury Collection Hotel, responded to this review, 10 May 2014
Dear Gretchen1404,
Thank you for your kind words posted on Trip Advisor. It is a great encouragement to read that some members of our team made you feel most welcome!!! We are delighted that you enjoyed the food, the views and the facilities. We truly appreciate your support and we sincerely hope to welcome you back in 2015 for another memorable stay!
Warmest regards,
Georgia Kafantaraki
Hotel Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 8 May 2014

I don't typically write reviews but felt obligated to do so in this case. First trip to Greece and believed Santorini would be highlight of our trip. Wanted something very special when I booked this property, part of Starwood's Luxury collection. We were very happy with location, airport pick-up and drop off, meals. Like many have mentioned previously, there are many steps so if you have difficulty walking or are handicapped this is not he place for you, but this has no bearing on my review. My problem was the rooms. Very little works. Reserved the Allure wet suite. Our room was one of the newer suites, #33. The room smelled like paint. There were wires hanging out of closets, the wi-fi didn't work, the phone didn't work. Water pressure in the shower was weak. The outdoor hot tub was freezing. They switched us to an Allure suite with hot tub inside bathroom. It makes the whole room hot. When I shut the bathroom door then went to bathroom in middle of night it was ridiculously hot. Water dripping from ceilings, mirrors completely fogged over so I had to open windows in bathroom to solve this. Still phone didn't work. Told manager this was a problem on day one and by day 3 it still wasn't working at all. Wi-fi again didn't work most of the time. People were very nice, friendly, try to help, but the problem is the staff appear to be overwhelmed. The hotel is open only 6 months of the year and there is high staff turnover. The manager stated in addition to herself there were only 4 other people who had worked there the previous year. Hopefully, with more time the kinks will get worked out. I just feel that for as expensive as this place is they did not deliver what I have come to expect from Luxury collection hotels and would advise Starwood to sever relationship with this property as they are not only owner of this property.

Room Tip: Choose a room that is lower than restaurant level. This way you can avoid other guests and have pri...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank edjk123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MystiqueOia, Διευθυντής at Mystique Luxury Collection Hotel, responded to this review, 13 May 2014
Dear Edjk123,

Thank you for taking the time to write about your experience at Mystique, during your recent stay with us.
Please accept our sincere apologies for not completely meeting your expectations. It is truly disappointing to read that you did not feel Mystique as a luxury Starwood property. Your feedback has been taken seriously into consideration and we are currently in the process of re-evaluating certain factors and procedures. Unfortunately, during your stay with us, the weather was extremely windy and cold, therefore the outdoor Jacuzzi in the Wet Allure Suite you were initially allocated, couldn't reach the wanted temperature. Our telephone center has been recently upgraded, therefore indeed there were issues with some telephone devices.
In addition, we would kindly like to inform you that the Jacuzzi temperature in the second suite you were allocated, the same night of your arrival, was increased, following your wish to have 100 °F , as you mentioned you had experienced same in other hotels.
We very much appreciate your feedback and we would be delighted to welcome you back to Mystique in the near future to experience the level of service you have come to expect from a member of The Luxury Collection Hotels & Resorts.
Best regards,
Georgia Kafantaraki
Hotel Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mystique Luxury Collection Hotel

Property: Mystique Luxury Collection Hotel
Address: Thiras - Ias, Oia 847 02, Greece
Region: Greece > South Aegean > Cyclades > Santorini > Oia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#13 Spa Hotel in Oia
#15 Luxury Hotel in Oia
#17 Romantic Hotel in Oia
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Mystique Luxury Collection Hotel 5*
Number of rooms: 39
Official Description (provided by the hotel):
Mystique is a stylish property consisting of 39 suites and villas built exactly on Oia's most famous cliffs with dazzling views of clear blue crystalline waters towards the Volcano and the Aegean Caldera. 18 Km from Santorini Airport and 20 km from Athinios Port.All accommodations are a wondrous exploration of driftwood, a free spirited, untamed material that harness the elegance of simplicity. Enticing patterns carved into the walls. All suites open onto sea-facing terraces with relaxing daybeds. Cobblestone pathways lead to the plunge pool surrounded by sun beds for the utmost relaxation.Guests may experience an outdoor infinity-edge pool, the "Aura" Bar, the "Charisma" Gourmet Restaurant, "ASEA" the new artisan Japanese restaurant and the "Secret" Wine Cave. ... more   less 
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Also Known As:
Mystique Hotel Oia
Mystique Oia
Mystique Luxury Collection Hotel Santorini/Oia

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