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“magnificent views, superb customer service”

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Mystique Luxury Collection Hotel
Ranked #18 of 56 Hotels in Oia
Certificate of Excellence
Reviewed 11 August 2009

We booked two rooms at Mystique - it was me and my sister-in-law and my two grown sons. All the rooms are diiferent and I was upgraded to a suite with a work out room! (AMEX) My kids had a two story room and they all have magnificent views of the Aegean Sea. It is not an easy climb to and from the hotel but worth every step. The hosts met us at the airport with cool towels and at the hotel with champagne, fresh fruit was in the room everyday, wonderful amenities, jacuzzis in the rooms, huge porches, panoramic views. The dining room was right on the water, service and food were outstanding. Small wine tastings are held in a very cool cave right on the property. Everyone was incredibly gracious, warm and helpful. Their website has beautiful pictures which are so accurate!
There are a lot of stairs so it is not for the elderly or for small children, but a wonderful location close to great shopping and restaurants. We ate at Ambrosia and Nectar and loved it.

  • Stayed: July 2009, travelled with family
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Thank tripalots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 9 August 2009

Mystique is the perfect name for this hotel. In appearance it is overly simple; layers upon layers of cave- like dwellings that blend with each other and their surroundings. In this way the hotel surrenders to the overwhelming natural beauty that surrounds it. This simple appearance adds to the tranquility of its environment. The interior of the rooms are also simple, yet elegant. Regardless of the room's decor, your eye would be drawn to the breathtaking views anyway.

While in appearance, the hotel blends in with its surroundings, it thoroughly distinguishes itself through its incredible staff which provides above and beyond service throughout your entire stay. Every member of this staff greets you with a warm smile and makes you feel like an important and valued guest. Staff members seem to appear out of nowhere to help you. When I arrived at the pool sitting area, I merely looked at the umbrella and within seconds someone arrived to open it for me. The Concierge staff are all wonderful at providing recommendations and taking care of all of your needs flawlessly and efficiently.

While the hotel is quite small, 18 rooms in all, and only has a small pool and sitting area, the common spaces are never crowded. Many guests make use of the chaise lounges that sit on their private patios right outside of each room. Many guests also choose to take meals on their patios as well. We had massages on our private patio overlooking the Aegean Sea. Between the exquisite view and lovely sea breeze, not to mention wonderful massage, it was a truly memorable experience.

Many of the guests during our stay were like ourselves, couples looking for peaceful relaxation and tranquility. This made for a cordial and serene atmosphere, where everyone respects each others privacy and quiet.

Mystique is located quite close to the lovely shops and restaurants in Oia. Although we found it hard to drag ourselves away from this hotel and the quietude it provided, we walked into town in the evenings for some fabulous sunset dinners, sightseeing and shopping. The proximity of Mystique to this wonderful upscale town provided a wonderful balance for our vacation.

In addition, the food here is also delicious. Although breakfast was included with our room, it was not the standard breakfast buffet that we had come to expect. We were given a menu and told to order whatever we liked and as much as we liked. Everything was made to order. This personal touch further enhanced our feeling that we were special guests at this hotel.

  • Stayed: August 2009, travelled as a couple
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Thank sunfun18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2009

Its ok - not much to say after that. We were put here by another hotel who was overbooked. After staying here I looked at the rates and was shocked to see what people are paying here - I'm guessing most are using starwood points to stay here. Bullets below

* Antonia the Hotel Manager could't be any nicer - she does a very nice job
* Seemed like more Americans here than any other hotel we stayed at - and the culture was stale at the hotel - felt like a starwood - which is fine hotel - just no local ambiance
* The air conditioning did not work well - by far the worst system of any hotel we stayed at in Greece
* The pool area was very small
The room was fine - nothing to write home about, the shower didnt drain well
* Breakfast was a mess - most places do buffetts - they had an inclusive menu breakfast - service was slow and the staff seemed confused the whole time
* Lots of stairs to get here - coming and going from the hotel was a chore - many, many stairs to go up and down
* Hotel is on outskirts of the town

  • Stayed: July 2009, travelled as a couple
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2  Thank bigtoes99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MysOia, Hotel Manager at Mystique Luxury Collection Hotel, responded to this reviewResponded 10 August 2009

Dear Guest,

Thank you for your review posted on Trip Advisor.

Regarding your concerns, we would like to note that Santorini is in general a very popular destination and of course in US as well. Being a Starwood Luxury Collection property, the hotel naturally attracts many American guests due to the high quality guaranteed by the company. Usually the hotels can not control the nationalities of the guests staying and the ambieance has to do with architecture, decoration, view, local food and Greek hospitality.

We are very sorry to find out after departure, that was an issue with the air-conditioning. Our records though do not mention a maintenance issue and nothing is registered as mulfunction. In any case our maintenance department is always available 24/7 to arrange everything.

The hotel’s pool and the pool area is a normal caldera size pool. All the hotels around have similar or smaller size pool areas. The laws in Oia are very strict about what can be constructed, extended and in which way. It is a matter of legislation applicable to the traditional settlings.

Concerning breakfast, the a la carte menu instead of buffet breakfast that hotels usually provide, offers more up scaled and exclusive service. The menu variety is very selective and our guests can even create their own dishes according to their taste. Service is not slow, but as our guests enjoy leisure holidays and not business, the rush in service that must be avoided in order to contribute in relaxation, could be confused with slow service. We do hope we will have the opportunity to welcome you back in the future and offer you an exceptional service.

The hotel’s location is in the entrance of Oia village and only 5 minutes walking distance from the village center. Being built on the volcanic cliffs we are providing this breathtaking view. The stairs is not a characteristic of Mystique only, but of the whole island. In addition, provide two very important advantages; the property is far from the noise of the main road and the people passing by, and as the first hotel on the Caldera offers unobstructed views.

Kindest Regards,

Antonia Veskou
Hotel Manager

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Reviewed 28 July 2009

When you want to escape from the world of chaos and do nothing but stare off into a 24 hour panoramic view from your bed, balcony, pool or restaurant, this is the place. The decor is a cross between Loro Piana and the white backdrop of the Greek Isles. Service was outstanding. Never seen a staff more dedicated and physically fit, as they run up and down the cliff side pampering each guest with their every request. Food is the best in Oia, as is the poolside view and rooms with jaw-dropping views. Don't even need to get out of bed for a picture postcard view. They indulged me in a birthday dinner in their "secret" wine cave, delivered a birthday cake with a dozen red roses. On the off nights, you can have dinner on your balcony surrounded by candlight. If I wanted to escape for the rest of my life to another world.....it would be the Hotel Mystique where everything you wish for in a hotel, comes true!

  • Stayed: July 2009, travelled as a couple
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Thank IcedGreenTeaLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2009

My wife and I recently stayed at Mystique for honeymoon. It was definitely worth it! The hotel only consists of 18 rooms so the staff take extra care of you. Everyone from the frontdesk to the restaurant to the housekeepers are wonderful. This is definitely the perfect place for honeymooners to be pampered.

Our typical day consisted of waking up and going to breakfast at their wonderful restaurant. All the food is fresh and delicious (try the frappes). We would then spend most of the day touring the island either by car (I recommend renting a smart car) or boat. We then enjoy the best sunset in santorini, which is just a walk from the hotel. Then after a long day, we return to our room where the hotel either has flowers on the bed, fruits, or wine.

During our stay, the hotel did its best to upgrade our room. We were able to get the villa for the last two nights. I definitely would recommend this hotel to honeymooners. My wife and I plan on coming back some day. Hopefully, during May, since the weather was very pleasant.

  • Stayed: May 2009, travelled as a couple
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Thank Gators24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2009

For those who want a luxury, romantic and drop-dead-gorgeous view...here is the hotel for you. And, if you are a troglodyte (cave dweller)...even better. The Mystique is an all-cave room hotel! Bedrock it is not...with funky touches, great toiletries, fluffy towels, turndowns and delicious food - what's not to like!? a member of Starwood but fear not - this is not some cookie cutter corporate hotel. It is a special and romantic 'villa' like experience... the pool is small, but the sun deck is large. There is no gym, but the wine cave is excellent. The steep stairs up and down...part of the exercise programme for weight loss from all of the delicious food in Santorini.

The staff were unbelievably friendly and helpful. And, the location is perfect - don't stay in Thira/Fira (too busy from the cruise shipper/day trippers); Oia is cozy and quaint - but, a 10 minute walk away. Except for the walk for 20 yards on the narrowest of roadways...it is a stunning vista and artistic amble past shops and sleeping dogs. If you want a romantic get away, and if you are north american you will be pleased. They have an arrangement to use the facilities of the Vedema and the Beach on the other side of the island...but, can you be bothered to take a 30 minute minimum shuttle ride? and...the beach is not brilliant. Just chill out on the deck, plunge in the little pool - enjoy the view with a drink and take it easy. Perfect for a maximum of 3 - 4 days - then move to another island otherwise you will go 'luxury cave crazy'. Enjoy mystique, a super hotel for a honeymoon or quiet get away break.

  • Stayed: June 2009, travelled with family
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Thank Chris_Battersea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2009

WARNING: if you are not in good shape do not stay here. You must walk up several flights of uneven stairs to get anywhere. If you are handicapped in any way DO NOT EVEN CONSIDER this hotel.

We spent 5 nights here on our honey moon because everyone told us we had to go to santtorini. Santorini is nice, but not for three days. First it is really windy and the beaches aren't so great, the island is only 10 miles long and its a tourist trap. There are some great wines on the island and if you choose to stay at Mystique you MUST do their wine tasting it was an excellent experience but I wouldn't stay more than two nights on Santorini.

Now to the hotel. When we first arrived and walked down I think 200 uneven stairs we were shown to our room which was literally a hole in the wall. Although there are amazing views from the hotel our room had no windows and was dark and musty. I decided to leave and was upgrade to a spiritual suite that had windows in every room and was beautiful! The hotel is located within walking distance to Oia which is romantic and quaint but walking in OIA is a work out. We stayed in bed until noon most days out of fear of the stairs. The restaurant in the hotel is ok, I wouldn't eat anything other than a snack or breakfast at the hotel there are tons of great restaurants within walking distance. The pool (aka the puddle) is tiny but functional. The staff is great, very accommodating. They always go above and beyond. If you stay here I recommend going to their sister hotel during the day which is in a traditional greek village has an excellent pool and is near the beach. Do not stay at the sister hotel because there is nothing to do at night there. Go to the sister hotel in the morning lie by the pool or beach come back in time to clean up and go to dinner in OIA. For Santorini this is an excellent hotel, especially since you can use the accomadations at its sister hotel. However, its not for everyone. If your not in good shape or want a beach vacation this is not for you. the beaches are awful and its usually too windy to use the beach or pool. Also call in advance and schedule a sailing trip to the hot springs to watch the sunset, by far the best thing to do on the island and don't forget the wine tasting which was awesome.

  • Stayed: June 2009, travelled as a couple
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1  Thank advogado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MysOia, Hotel Manager at Mystique Luxury Collection Hotel, responded to this reviewResponded 24 July 2009

Dear Guest,

Thank you for your comments on Mystique posted on Trip Advisor and for your wonderful comments for our employees.

We would like to note that as a volcanic island, Santorini’s structure consists of cliffs and lava rocks. That is why it is such a special destination and a place for one to visit at least once in a lifetime.

We do mention on our website that the property is built on the cliffs. This is not only a characteristic of Mystique though, but of all hotels on the island. There are no 200 steps to reach the hotel from the main road, but are about 50 steps, built in the traditional public pathway. This offers two important advantages at the hotel. Firstly, it is far from the main road, so we avoid the noise from the traffic and people passing by that could disturb our guests privacy and secondly, we are the first hotel on the Caldera, therefore we offer unobstructed views to the Aegean Sea and the Santorinian Caldera.

The island is not famous for the long golden sand beaches like other Greek islands are. It is a volcanic island. The hotel though, does offer a private space on the best well organized black sand beach on the island, called Perivolos. Our restaurant there operates for the whole day and the facilities (towels, sunbeds and umbrellas) are offered complimentary to our guests.

Regarding the rooms, Cave Houses is the traditional architecture of Santorini. There is no other way a house or a hotel can be built on a cliff site. Mystique actually offers large spaces for the standards of Santorini, as it is built horizontally and not vertically. Similar rules are valid for the pool. There are very strict laws about how something can be built in Santorini, what can be changed and in what way and size it will be constructed. The whole construction of the property follows the local legislation and is built with respect to the traditional architecture and design.

As for our restaurant, this is private to our guests and our sister property’s guests only. The menu is a harmonic combination of fresh ingredients, traditional recipes and a modern cooking and presentation of the dishes. The exceptional that we offer, is that our guests can create their own menu. Our Chef can prepare anytime a dish according to our guests tastes, which one can not find easily anywhere else.

As far as activities are concerned on the island, indeed as you mention wine tasting is on the top of the list, as Santorini is famous for the exceptional wines. A cruise to the Volcano is also a must do on the island, but except that, there are various other activities such as water sports, horse riding, hiking, diving, romantic candlelight dinners, ancient sites and many more.

Kindest Regards,

Antonia Veskou
Hotel Manager

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Additional Information about Mystique Luxury Collection Hotel

Address: Thiras - Ias, Oia 847 02, Greece
Region: Greece > South Aegean > Cyclades > Santorini > Oia
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#11 Spa Hotel in Oia
#14 Luxury Hotel in Oia
#17 Romantic Hotel in Oia
Price Range: £336 - £1,567 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mystique Luxury Collection Hotel 5*
Number of rooms: 39
Official Description (provided by the hotel):
Mystique is a stylish property consisting of 39 suites and villas built exactly on Oia's most famous cliffs with dazzling views of clear blue crystalline waters towards the Volcano and the Aegean Caldera. 18 Km from Santorini Airport and 20 km from Athinios Port.All accommodations are a wondrous exploration of driftwood, a free spirited, untamed material that harness the elegance of simplicity. Enticing patterns carved into the walls. All suites open onto sea-facing terraces with relaxing daybeds. Cobblestone pathways lead to the plunge pool surrounded by sun beds for the utmost relaxation.Guests may experience an outdoor infinity-edge pool, the "Aura" Bar, the "Charisma" Gourmet Restaurant, "ASEA" the new artisan Japanese restaurant and the "Secret" Wine Cave. ... more   less 
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Also Known As:
Mystique Hotel Oia
Mystique Oia
Mystique Luxury Collection Hotel Santorini/Oia

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