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“Not a 5-star quality”

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Astro Palace Hotel and Suites
Ranked #10 of 79 Hotels in Fira
Certificate of Excellence
Dubai, United Arab Emirates
Level Contributor
123 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
“Not a 5-star quality”
Reviewed 4 May 2014 via mobile

We booked the villa with private pool for 4 of us.

I would begin with finding the hotel. We rented a car but finding the hotel wasn't easy at all, especially after the rough ferry ride. As for the location, although the hotel is in Fira, it's still bit of a walk from the main area with restaurants and bars.

It definitely is not a 5-star. The staff was friendly and helpful in advising on the city tour.

We were offered welcome drinks while we checkin. The room was average but the private pool was a joke. We had a duplex villa with a double bed at top level and a sofabed at lower level. Outside the villa there were 5 small pools set next to each other and we could choose our pool. I have uploaded a picture for reference. There was the main big pool on the other side that wasn't temperature controlled.

The room had a small tv screen at lower level, and only one corded telephone at top level. I wish the hotel gave some thought when finalising small details like these.

One good thing that we had in the villa was the spa bath tub.

The food was average. We ordered pasta with wine sauce, and this was the best we had on our entire trip. But the breakfast was poor quality.

Stayed April 2014, travelled with friends
Helpful?
4 Thank TeenaTT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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766 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
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Traveller tips help you choose the right room.   Room tips (153)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
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English first
Kuwait City, Kuwait
1 review
Reviewed 3 May 2014

I came as to this hotel as part of my honeymoon trip to the greek islands, I was really amazed at the great service that they offered and Ive never met friendlier staff in all of my trips, they helped me with everything I needed and the hotel is very close Fira so you dont really need a car, they offered a great room with great beds plus a private swimming pool.

Room Tip: Most of their rooms are great but the astro sweet is AMAZING
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Abdulaziz D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South Africa
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 April 2014 via mobile

We are currently here on our honeymoon ! I first want to say that the staff are very helpful and friendly. I am disappointed about a few things and believe this hotel should not be graded as a 5 star . The food selection and quality is poor especially breakfast , the breakfast is the same every day (we came here for 6 nights) and the food is cold . The air con does not work in our room , we had to originally change rooms because the first room we were in - bath plug didn't work and the bathroom stunk ! There is nothing to do here at they hotel except enjoy the pool area should the weather be nice! There is only limited tv Channels and no movie facilities ! However the rooms are clean and spacious but I do believe they are not a 5 star !!!!

Stayed April 2014, travelled as a couple
Helpful?
Thank Samantha N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 April 2014 via mobile

The hotel service is amazing and fabouls location

The breakfast was good. Also the hotel people are very kind and friendly

Food was not that good ..

We came on April and it was very very cold

Thank you Anna Maria for your support

Stayed April 2014, travelled with family
Helpful?
Thank Mohamed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Cruz, CAlifornia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 March 2014

We stayed there twice in October 2013. The service, the staff, the view of the sea, the private pool, everything was perfect. The staff could not have been more professional but with a friendly vibe. So gracious and loving. We needed something they were there, a softer mattress, of course, we have that on a bed selection chart. OMG!! This hotel has thought of everything, The breakfast in the morning was wonderful, the donkey in the morning when you start your walk was so cute. Too much to be said here, Go stay at this place. Santorini was the highlight of our 1 month trip to Greece. We loved it so much we went twice and stayed here both times. Thank you Anna Maria and your twin sister. You are both amazing!! The Pappas Family from Santa cruz, California

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank susan_hayes95117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Serena, Chile
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 20 February 2014

The Astro Place is perfect! The attention was excellent, it is nearby Fira downtown and the hotel receptionist can help you rent motorcycles and cars if needed. They also are kind enough to help you by giving some tips on the best beaches and places and providing some maps. Santorini is a magical island, and very romantic as well!! We enjoyed our trip to OIA, and watching the sunsets. It is a great place to stay, the bedrooms was huge, clean, perfect, and we even had our own balcony with great view and jacuzzi on our bathroom, super clean, and breakfast was superb and the attention to guest too. Since the weather was a bit cold we didn't enjoy the swimming pool, but the place looked great!

Room Tip: Choose a room with balcony and Romantic view to the sea
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank camifromchile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Plata, Buenos Aires, Argentina
Level Contributor
195 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 8 February 2014

With no previous experience in the Greek Islands, it wasn't really easy to find a place to stay. It all started when we first tried to agree upon an itinerary.Too much information, too many photos, a couple conflicting advices (we were travelling in October) but Santorini was definitely one of our stops.
After a few research sessions, we decided to trust Hotwire for our reservation, as we did not want to spend a lot in a first trip (we plan to return to Greece next year). We got the Astro Palace and we felt quite satisfied for the money w espent (around $150/ni).
When we finally got there, despite all previous arrangements, our transfer failed to appear, so based on the cost of a regular taxi and the length of our stay (4 nights) we decided to rent a small car at the island's port (we had planned to rent the car from the hotel on a "as-needed" basis but it turned out you definitely need transportation all the time unless you want to be confined in a resort).
When arriving to the hotel, my big surprise was that it was NOT on The Caldera. Even when it is fair to say the hotel's page DOES NOT say they are, some photos are quite tricky because they have this trendy "endless pools" which seem to make one with the sea, as many other hotels do have (specially those over The Caldera) so I guess I got confused because of that. Hotel is placed about 500 mts from Fira's seaside sidewalk, on the western part of the city, facing the opposite side of the Island and about half the way between the Caldera and the Western coast. So, not a good start. After a ton of apologies from the hotel's manager (a very nice lady) because of the transfer incident, we received an upgrade and got a honeymoon suite which was really lovely,
From that point on, everything went on perfectly. Hotel is brand new, very well equipped, perfectly clean, friendly, professional and attentive staff, nice breakfast, beautiful common pool, spacious rooms with comfortable beds (they even offer you a pillow menu, a very nice touch specially for people with allergies or neck/back problems). Suites have a couple great extras like a little private pool with your own solarium, which gives you a little privacy (after all it was the honeymoon suite!) and a small balcony.
We did not give the hotel's restaurant a try, there is way too many excellent options all over the island, so nothing to say about that. You have plenty of parking places as the hotel covers a very wide area with no side neighbors, so you don't park on the street actually but inside the property.
I'm sure my next trip will include a different hotel basically because we would want to be on The Caldera for a different experience, but nothing in our stay would prevent us from coming back to Astro. It is an excellent choice, worth every dollar.

Room Tip: try to get a suite ... or at least a room on the back.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Guillermo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Astro Palace Hotel and Suites

Property: Astro Palace Hotel and Suites
Address: Eikostis Pemptis Martiou, Fira 847 00, Greece
Phone Number:
Region: Greece > South Aegean > Cyclades > Santorini > Fira
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Fira
#8 Luxury Hotel in Fira
#17 Romantic Hotel in Fira
#18 Family Hotel in Fira
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Astro Palace Hotel and Suites 5*
Number of rooms: 44
Official Description (provided by the hotel):
Astro Palace Hotel and Suites with private pool is a new hotel built in 2010 located in Fira town. All rooms have sea view and half of the rooms have also a private pool. ... more   less 
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Also Known As:
Astro Palace Hotel Fira
Astro Palace Hotel And Suites Santorini/Fira

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