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“Amazing views and amazing service!”

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Petit Palace Suites Hotel
Ranked #6 of 80 Hotels in Fira
Certificate of Excellence
Melbourne, Australia
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Amazing views and amazing service!”
Reviewed 8 July 2014

What a special and amazing experience to spend 4 nights at these gorgeous suites. Our room felt like we were living in a large apartment with a huge bathroom and a private pool!
From the moment we arrived we received nothing less than excellent service and friendly smiles. No question was stupid and no request was too much.
The staff at Petit Palace truly make you feel welcomed and bend over backwards to make you happy.
The breakfasts in the morning were superb as was the restaurant. There was a free shuttle to take you to and from Fira town. Plenty of recommendations of tours to go on and let's not forget the amazing views of the caldera- BREATHTAKING!

Room Tip: Pay extra and get the rooms with a pool!
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Debbie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
763PANOS, Γενικός Διευθυντής at Petit Palace Suites Hotel, responded to this review, 20 July 2014
Dear Guest,

Thank you for taking the time to write your review and for sharing your experiences at our hotel. We value our guest's comments dearly, especially when they pertain to our customer service which our staff aims wholeheartedly at maintaining to top levels.

Everyday we make it our personal concern to providing you the best and we commit ourselves in giving you a holiday to remember forever.

Thank you once again.

We look forward to seeing you on your next trip to Petit Palace Suites!

Sincerely yours,

Panos Kyritsis

Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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852 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (191)
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English first
Wellington, New Zealand
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 July 2014 via mobile

Not really a review if the petit but if their service.

We'd originally booked with the petit, a normal suite. When we arrived they served champagne and we're really nice, informed us that they had mixed up the dates of our booking and so asked us to be moved to a different nearby hotel.

We were dubious at first but oh WOW it was amazing, we got a 2 bedroom villa with a private pool, such amazing luck, Thankyou Petit! Celestial Grand and Nick!

Stayed July 2014, travelled as a couple
Helpful?
1 Thank openupyoureyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
763PANOS, Γενικός Διευθυντής at Petit Palace Suites Hotel, responded to this review, 20 July 2014
Dear Guest,

Thank you for taking the time to write your review and for sharing your experiences at our hotel. We value our guest's comments dearly, especially when they pertain to our customer service which our staff aims wholeheartedly at maintaining to top levels.

Everyday we make it our personal concern to providing you the best and we commit ourselves in giving you a holiday to remember forever.

Thank you once again.

We look forward to seeing you on your next trip to Petit Palace Suites!

Sincerely yours,

Panos Kyritsis

Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York, New York, United States
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 6 July 2014 via mobile

We stayed here for five nights at the end of our two week honeymoon and could not have asked for a better experience! The hotel is situated on a cliff about 2km from Fira town center. We were welcomed by a friendly staff and glasses of champagne as we checked in. Upon arrival, Christina talked us through several options for experiencing the best of the island and assisted us with any bookings we wanted to make. We enjoyed renting ATVs, sunset sailing and scuba diving, all booked through the hotel concierge with ease. On our first night we were upgraded free of charge to a larger suite as it was available. The next day the staff moved our luggage over to the suite we booked, which was also spacious and had a beautiful view of the caldera. The sunset was amazing from every angle at this hotel, there was no need to see it from the crowded touristy spots in Fira & Oia when we could see it from the privacy of our balcony with a bottle of wine! In addition to each room facing the sea with a balcony, the hotel also includes several sofas and lounge areas, along with a pool, with deck chairs and full bar service. You can even have a massage on your balcony or by the pool, overlooking the Aegean Sea! Overall our experience at Petit Palace was excellent thanks to the friendly staff and amazing views. We enjoyed being outside of the town center in this private and intimate space -- only a €7 cab ride to Fira & €20 ride to Oia. We would highly recommend this romantic hotel to fellow honeymooners and any couples looking for incredible service and unparalleled views!

Stayed July 2014, travelled as a couple
Helpful?
1 Thank imagin8shn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
763PANOS, Γενικός Διευθυντής at Petit Palace Suites Hotel, responded to this review, 20 July 2014
Dear Guest,

Thank you for taking the time to write your review and for sharing your experiences at our hotel. We value our guest's comments dearly, especially when they pertain to our customer service which our staff aims wholeheartedly at maintaining to top levels.

Everyday we make it our personal concern to providing you the best and we commit ourselves in giving you a holiday to remember forever.

Thank you once again.

We look forward to seeing you on your next trip to Petit Palace Suites!

Sincerely yours,

Panos Kyritsis

Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 July 2014

Of course, if it was only about the view, we would love it. The view is simply breathtaking.

However, many small things can make your stay annoying at Petit Palace.

The hotel is a bit far from Fira and you will need a cab or rental car to get there. The shuttle does not run often and not late in the evening.

Our main problem was the service that was very inconsistent. We had to ask several times for things to be done and the attitude from the man at the reception was not always pleasant and what you would expect from such hotel / price.

For example, we were asked to send an email to the hotel to get clarity on things included in our Booking rate as the reception could not inform us and we got NO response ever. Most staff tries to be friendly but they don't seem to know much when asked questions, leaving guests often in the dark.

Important to know. When you do your booking on Booking.com, and although you pay the same price, they will strip down the services you get. We ended up getting no dinner, no rental car, no port or airport transfer etc; just for the hotel to cover the Booking.com commission, which is very unfair for the guests who would expect the same level of services and offers across booking platforms. Be careful with this.

Also, we could hardly believe that the hotel was not arranging a Port Transfer as part of the rate (800 euros per night for the Petit Maison on Booking). This would be the minimum expected. As a comparison, we always had Port transfer arranged in all other hotels in the Cyclades and they were not all of such standard and price.

In room breakfast was very nice, with plenty of choice.

TV screens in such big rooms are a bit cheap and small and one was not working in our case (upstairs - room 119) - no signal - pity during a world cup.

Chairs and furniture in the room and outdoor were a bit dated and not high quality.

WiFi also not great. One full day not working. Other days slow and difficult.

Be careful with weddings that could happen in the hotel leaving areas closed or loud music without notice for the other guests.

As a conclusion. If you are only after the view - you will get it for sure and not be disappointed.

If you are after excellent service and location - you might be disappointed.

Petit Maison with private pool is definitely the one to go for though if you go for Petit Palace.

Room Tip: Petit Maison is definitely the one to go for if you can afford. Be careful when booking on Booking...
See more room tips
  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Stephane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
763PANOS, Γενικός Διευθυντής at Petit Palace Suites Hotel, responded to this review, 7 July 2014
Dear Stephane,

We would like to thank you for taking the time to share your comments with us and to rate your experience in our hotel. All reviews are totally acceptable, although we feel really sorry to read that you did not enjoyed, as much as we would love to do, your stay in our property.

Please accept our apologies on behalf of our reception team for not being as accommodating and helpful as we should be and we would like to mention that this will never happen again. In this point let us clarify that we have been awarded through the reviews of our guests in the top 25 Most Romantic Hotels in the world.

Regarding your booking, we would like to inform you that every day not only our hotel but every hotel, is making different offers on their own website and different on the other websites.
In your reservation through the agency you mentioning, was not included the free transportation to the port / airport. Although our reception team helped you to arrange your departure transfer one day prior to your departure.

Regarding the issues you had in your suite, as long as you informed the Front Desk we took immediate actions in order to fix everything and keep you satisfy which is our purpose.

In this point we would like to mention that when a wedding is going to take place in our hotel, we inform all of our guests from the beginning of the day in order to make their plans.

We are deeply sorry that you had this negative experience in our hotel and we hope to welcome you once again for a future stay, hoping that you will give us the opportunity to change this negative impression.

Best Regards,

Kyritsis Panos

Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur
Level 3 Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 5 July 2014 via mobile

We were here for honeymoon. We had a suite and the view was wonderful! The suite came with a jacuzzi, and also a private pool overlooking the sea.

The location is not near to town.. however if you are renting a car or bike it is very convenient. However the upside is that the place feels exclusive and no worries of people passing by your room at all times if you stay nearer to town.

The service too is impeccable.. we will be returning to this place!

Stayed October 2013, travelled as a couple
Helpful?
Thank JDi1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
763PANOS, Γενικός Διευθυντής at Petit Palace Suites Hotel, responded to this review, 20 July 2014
Dear Guest,

Thank you for taking the time to write your review and for sharing your experiences at our hotel. We value our guest's comments dearly, especially when they pertain to our customer service which our staff aims wholeheartedly at maintaining to top levels.

Everyday we make it our personal concern to providing you the best and we commit ourselves in giving you a holiday to remember forever.

Thank you once again.

We look forward to seeing you on your next trip to Petit Palace Suites!

Sincerely yours,

Panos Kyritsis

Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
beirut
1 review
Reviewed 3 July 2014

The experience at Le Petit Palace was exceptional... Everything was perfect (the room, the location, the food, the staff...). We were there for a friend's wedding and had a great time and the staff made sure to answer almost every request, from group breakfast on the terrace of our room to the shuttle for our night out on the town. I would highly recommend it for groups of friends, family and couples.

Room Tip: Each room had something special about it... The only issue is that some rooms might be difficult to...
See more room tips
  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nmenhall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
763PANOS, Γενικός Διευθυντής at Petit Palace Suites Hotel, responded to this review, 20 July 2014
Dear Guest,

Thank you for taking the time to write your review and for sharing your experiences at our hotel. We value our guest's comments dearly, especially when they pertain to our customer service which our staff aims wholeheartedly at maintaining to top levels.

Everyday we make it our personal concern to providing you the best and we commit ourselves in giving you a holiday to remember forever.

Thank you once again.

We look forward to seeing you on your next trip to Petit Palace Suites!

Sincerely yours,

Panos Kyritsis

Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 July 2014 via mobile

We had the pleasure of spending 5 days at this beautiful hotel.
Perfect rooms, perfect hosts, perfect view, perfect food and a great staff that did all they could for make you feel great. :)
Absolutely to recommend!!
We would love to come back any time!

Stayed July 2014, travelled as a couple
Helpful?
Thank Jan Ove S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
763PANOS, Γενικός Διευθυντής at Petit Palace Suites Hotel, responded to this review, 20 July 2014
Dear Guest,

Thank you for taking the time to write your review and for sharing your experiences at our hotel. We value our guest's comments dearly, especially when they pertain to our customer service which our staff aims wholeheartedly at maintaining to top levels.

Everyday we make it our personal concern to providing you the best and we commit ourselves in giving you a holiday to remember forever.

Thank you once again.

We look forward to seeing you on your next trip to Petit Palace Suites!

Sincerely yours,

Panos Kyritsis

Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Petit Palace Suites Hotel

Property: Petit Palace Suites Hotel
Address: Agia Irini, Fira 847 00, Greece
Region: Greece > South Aegean > Cyclades > Santorini > Fira
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#4 Luxury Hotel in Fira
#4 Romantic Hotel in Fira
#8 Family Hotel in Fira
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Petit Palace Suites Hotel 4*
Number of rooms: 14
Official Description (provided by the hotel):
Curved into the volcanic rocks of the Caldera, the Petit Palace all-suite accommodation in Santorini artfully embraces the blissful harmony of its surroundings. This exclusive sea view suite accommodation only two miles away from the capital of Fira, right by the chapel of Agia Irini in Santorini Island of Greece offers luxury accommodation with gracious-size rooms coupled with high quality modern amenities. All rooms are elegantly furnished and exquisitely crafted to achieve a degree of contented luxury. ... more   less 
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Also Known As:
Petit Palace Hotel Fira
Petit Palace Suites Hotel Santorini/Fira

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