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“Amazing service, great location!”

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Panorama Boutique Hotel
Ranked #18 of 80 Hotels in Fira
Certificate of Excellence
Toronto, Canada
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Amazing service, great location!”
Reviewed 16 July 2014

My husband and I stayed at this hotel for our first year anniversary in July. The service was impeccable. The reception staff went out of their way to make our stay in Fira remarkable. Antonio was extremely helpful with recommending good restaurants, excursions and his service was over and above expected. Our room had an amazing view of the caldera and a good-sized balcony. This hotel was minutes away from the city centre and walking distance to the taxi station. Overall, highly recommended. Big thanks to Antonio!

- Ram & Tej Puri

Room Tip: Some of the rooms require climbing many steps to reach the room. So highly recommended to request a...
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  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Ram_Puri28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loucas V, General Manager at Panorama Boutique Hotel, responded to this review, 19 July 2014
Dear Ram_Puri28,

We thank you for your positive review on our hotel.
We are delighted to hear you have enjoyed our service, our location and the views from our hotel. All of our reception staff is happy to provide our guests with information and suggestions to make your stay as pleasant as possible.

It was a pleasure meeting you and we hope to have the opportunity to provide you with another enjoyable and memorable stay with us in the future.
Antonio is sending you his best regards.

Sincerely
Loucas Vlavianos
General Manager
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278 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (71)
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Minneapolis
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 July 2014

We stayed at Panorama for three nights during our honeymoon in June 2014. Upon arrival, we were greeted by the friendly but somewhat detached reception staff and carried our own bags to our room on the first floor. The room was clean and modern but quite small. Windows are very small though the view is amazing. There is a nice balcony.

The hotel is not as nice as the photos on the web site depict. It seems that the photos are probably a number of years old. The breakfast room pictured is not used--it is locked and is in mild disarray. There is a central "courtyard" area that extends down from street level to the bottom floor of the hotel. There is what appears to be a defunct pool and storage area at the back which during our stay was littered with a bunch of trash bags, hidden slightly by some potted plants.

The courtyard, in addition to being somewhat visually unpleasant, also seems to amplify sounds from the street as well as the water pump which runs intermittently at the bottom of the courtyard. Thus, the room was not particularly quiet at night. The second night, the manager was kind enough to move us, for no additional charge, to a room in the corner (205?) which was much quieter and larger with a jacuzzi. However the balcony was much smaller.

The breakfast was decent, but nothing to rave about. The waitresses were very friendly. Reception staff were pleasant but did not seem to have any vested interest in going above and beyond to make the stay exceptional. The pool is very mediocre and is literally >130 steps from the bottom of the hotel (it is in the older sister hotel below). The pool grounds are small and dated. There are only 5-6 lounge chairs, and the view is obstructed from the chairs by a large wall. Staff at the small snack/drink area are frequently absent though were very friendly when they were around.

Overall, we felt that Panorama was ok, but overpriced. We paid $322/night for this hotel. For that amount we really expected to be blown away. The hotel we stayed at the previous nights in Mykonos (Rocabella) was the exact same price but was far, far superior. The staff, food, service, rooms, and pool at Rocabella really made us disappointed in Panorama given that the two hotels were the same price. In summary, we think you should consider Panorama only if you really value being in the middle of the action in Fira. All others can likely find a nicer/quieter hotel with a more pleasant experience a short walk away from the center of town.

Room Tip: Rooms on the 3rd and 4th floors are at street level and are likely to be louder. However, there is a...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank fmodo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loucas V, General Manager at Panorama Boutique Hotel, responded to this review, 16 July 2014
Dear Guest,

Thank you for your review of our property. We are happy to hear you found our rooms to be modern, clean and enjoyed the spectacular views from your balcony.

Our staff are always delighted to hear our guests find them friendly and pleasant. However our reception staff are disappointed to learn you felt they did not go '' above and beyond'' to make your stay exceptional. Our staff and I would be happy to hear how this may have been possible as you do not provide us with any suggestions or examples of where our staff did not fulfill your requests. We feel that all your requests during your stay were dealt with in a efficient and timely manner, as was the case with changing your room and upgrading you free of charge to room more suitable for you upon your request.

In response to your comments about our courtyard the majority of our guests find this architectural feature of our property to be quite unique and pleasing to the eye. So I am surprised to hear you found it visually unpleasant.

The storage and indoor pool area you mention is closed to guests and is still under construction. This area is not advertised in any of our marketing and I am sorry that this area caused a negative impression.

In regard to our breakfast room pictured on our website. This room is closed in the summer months and is only used in low season when the weather is cold. The reason for this is we feel our breakfast service in the V Lounge cafe & Cocktail is far superior and more enjoyable option for our guests. As our roof top cafe & cocktail bar offers a beautiful setting with 360 degree views of Santorini, Firas white washed building, the cathedral, Caldera, volcano and sea views which our indoor breakfast room does not offer. Also the closed breakfast is not in ''mild disarray'' it has been cleaned and emptied for the summer months when it is not in use.

In relation to your comments about our pool area. Our pool area is advertised through all marketing channels as being located at our sister property to ensure guests are well informed before arrival. It is true that the pool area is limited for space as is the case with all pool areas on the caldera in Fira. I am certain that when you took in the beautiful views of the surrounding area from our pool you would have noticed that in comparison to the pools of the surrounding hotels in Fira are pool and lounge area is one of the largest and most spacious in the area. Whilst there is limited deck chairs 8 to be correct you fail to mention there is a number of table and chairs providing seating for approx 20 people in addition to the deck chairs. We would love to be able to provide more deck chairs and space but unfortunately this is not possible due to our privileged cliff side location in the center of Fira.

Our service staff at the pool area do have to leave the pool area on occasion to fulfill other guest requests or work that may be required. However we do provide a phone at the pool for our guests to call for service in the event the bar is unattended for any reason. The majority of our guests find our pool bar service to be efficient, friendly and of a good standard.

Finally I would like to thank you for your review and for choosing Panorama for your stay in Santorini. We are delighted you found our rooms to be clean modern, comfortable and the views to be amazing and our staff friendly and efficient. We take all our customers feedback seriously and will analyse your comments and strive to improve our service and facilities where at all possible based on our valued guests recommendations.

Yours Sincerely

Loucas Vlavianos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level 5 Contributor
70 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 12 July 2014 via mobile

This hotel is perfectly located for awesome views and getting around the streets of Fira, Santorini. The hotel is located on the cliff face which is very steep. There is a long walk down the stairs to the pool but don't worry, the views make it worthwhile (they are breathtaking). The staff were always friendly and happy to provide assistance and advice. The free breakfast is basic but it was sufficient. Look at our photos and you will fall in love with the views. The room balcony is the winner at this hotel! We shall return.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank Mark G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loucas V, General Manager at Panorama Boutique Hotel, responded to this review, 16 July 2014
Dear Mark G

Thank you for your review of our property. We are happy to hear you have enjoyed the views from your room’s balcony and you have found our staff helpful and pleasant in their approach.
We would be delighted to have back to Panorama Boutique hotel in the near future.

Sincerely
Loucas Vlavianos
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubbo, Australia
1 review
Reviewed 9 July 2014

I'm a travel agent from Australia, and there is nothing I could say that should deter anyone from staying at this property. We stayed in a standard double room with a balcony overlooking what was exactly like a postcard! It's in an excellent location, with the most breath taking views! The rooms are as exactly as they look online - they're clean, tidy, beautifully maintained and have everything that you could need. The staff here are amazing and are always more than willing to assist in whatever way they can. And the breakfast, it was DIVINE! You eat overlooking the volcano and the ocean, and I must say I have never had such a beautiful meal and view combined. Make sure you take a look at this hotel, you will not be disappointed in the slightest. Thank you Panorama Boutique hotel for the best ending to our European adventure!

  • Stayed May 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank AmyH2409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loucas V, General Manager at Panorama Boutique Hotel, responded to this review, 19 July 2014
Dear AmyH2409,

We are delighted to hear you had an enjoyable and memorable stay at Panorama Boutique hotel in Santorini and that you are satisfied by our breakfast, location, staff, cleanliness as well as our views.

We deeply appreciate your detailed review and we have to mention a positive comment like yours does give a big smile upon the faces of our staff members.

It has been a pleasure meeting you and accommodating you and we hope we have the opportunity to welcome you back to our establishment in the future.

Sincerely
Loucas Vlavianos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 3 July 2014

Loved this place - great pool, great location and great staff. Particularly Antonio and Andromachi were always helpful all the time. Breakfast on the roof was incredible. Loved it. And of course the view was just postcard perfect every morning, from my balcony. Would recommend.

Room Tip: Try to get the hotel, not the suites
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Samba2804
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loucas V, General Manager at Panorama Boutique Hotel, responded to this review, 6 July 2014
Dear Samba2804

We want to thank you for your positive review on our establishment.
It’s been a pleasure having you to Panorama Boutique Hotel in Santorini.
We are delighted to hear you have enjoyed our breakfast, swimming pool, our views and you have found our staff helpful and courteous.
To us, our guests’ enjoyment is of upmost importance and we truly appreciate your feedback.
We look forward to welcoming you back to our property in the near future.

Sincerely
Loucas Vlavianos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 June 2014

Amazing location, people, breakfest and overall holiday experience - best hotel of holiday. Cave room was awesome and the view was absolute perfect from our balcony. Hotel is in central Fira and close to all restaurants, shopping and bars. Bus stop for getting around island is nearby also

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kyle R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loucas V, General Manager at Panorama Boutique Hotel, responded to this review, 6 July 2014
Dear Kyle R

We appreciate you considering sharing your thoughts on your experience with us. It was a pleasure having you in our property and we are delighted that you have enjoyed your stay to Panorama Boutique Hotel in Santorini.

We hope to see you again in the future.

Sincerely
Loucas Vlavianos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Terrigal
Level 4 Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 27 June 2014

I cannot recommend more highly, our Superior Suite was great with its own balcony overlooking caldera and near the pool (suite 32). Rooftop bar for cocktails at sunset and wide range of restaurants within easy strolling distance and main attractions to Fira. Views amazing, just like in brochures, perfect location and staff fantastic and very helpful, made our visit to Santorini one to always remember. Fantastic week, couldn't fault this accommodation.

Room Tip: Suite 32, it was great. Views, layout and location.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sharon A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loucas V, General Manager at Panorama Boutique Hotel, responded to this review, 29 June 2014
Dear Sharon A

It is great to hear that you enjoyed your stay to our hotel as well as that you have found our staff accommodating and helpful.
We deeply appreciate our guests’ feedback and we thank you for your informative review.
We look forward to provide you with another memorable and enjoyable stay with us in the future.

Sincerely
Loucas Vlavianos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Panorama Boutique Hotel

Property: Panorama Boutique Hotel
Address: Ipapantis Walkway, Fira 847 00, Greece (Formerly Panorama Studios & Suites)
Phone Number:
Region: Greece > South Aegean > Cyclades > Santorini > Fira
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Fira
#13 Luxury Hotel in Fira
#14 Romantic Hotel in Fira
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Panorama Boutique Hotel 4*
Number of rooms: 15
Official Description (provided by the hotel):
The Panorama Boutique Hotel opened its doors in August 2011 after a complete reconstruction and refurbishment. This luxury property offers 7 Suites complete with jacuzzi bathtub and 8 Standard Double rooms. All rooms offer balcony with views of Santorini's world famous Caldera, volcanic islets and Thirassia with coco-mat mattresses as standard to ensure a comfortable, romantic and relaxing stay for our guests. Panorama Hotel holds a privileged location on Firas caldera edge on Gold street. All public transport, shops, restaurants, museums and nightlife are on your doorstep. The Panorama Boutique Hotel offers an elevator to all floors. Making Panorama Boutique Hotel the perfect place to enjoy all that magnificent Santorini has to offer. ... more   less 
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Also Known As:
Panorama Boutique Hotel Santorini/Fira

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