Having had the first 2 days of our costly vacation interrupted by both Delta's and our travel agency's abysmally poor planning and customer service, my wife and I checked into Aressana defeated.
We hadn't slept for two days, the airline had lost our bags, the wife was sick all the way from Piraeus to Santorini, and we had already swallowed perhaps $1000 USD in missed vacation time.
Fortunately, our troubles--at least in terms of lodging--ended there. We were greeted at the door by an exceptionally friendly staff, who met us with smiles, cucumber water and hot towels. Minutes later we were in our room, which was nice and clean, and stocked with small Greek delicacies, a handwritten note from Anna, and a bottle of rose. The delicacies were restocked and different daily.
The staff, who were in uniform, were consummately polite and professional, and everyone was very friendly and able to offer advice and knowhow on local attractions.
We had the massage a few days in, which was also very good.
While there is not much of a view from most places inside the hotel (those are literally 1 minute away), the grounds are lovely--clean, white, new-looking and well-maintained--everything you would imagine in Santorini. The pool area is beautiful, and the building exteriors and room interiors follow suit.
My wife absolutely loved the breakfast there, and spent the remainder of our time later in Athens trying to find anything similar.
It would take too long to detail all the ways in which Aressana went above and beyond, but suffice it to say our travel agency and airline had given us a LOT of issues to iron out, and the Aressana did everything they could to accommodate us.
This gets our stamp of approval, no question. This was the best customer service we've ever had (we also stayed at the Hotel Grand Bretagne in Athens--also great) and it's not even close.
- Official Description (provided by the hotel):
- Aressana Spa Hotel and Suites is a selected member of the worldwide recognized association of Small Luxury Hotels of the World. Located in the heart of the cosmopolitan Fira on the island of Santorini offer guests all the charms of the Cyclades islands artfully married with modern facilities and dedicated personalized services. ... more less
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- Also Known As:
- Aressana Hotel Fira
- Aressana Hotel Santorini
- Hotel Aressana
- Aressana Spa Hotel And Suites Santorini/Fira