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“Amazing ”
Review of Loucas Hotel

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Loucas Hotel
Ranked #62 of 80 Hotels in Fira
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Amazing ”
Reviewed 30 June 2014 via mobile

We stayed here for the last 2 nigths of our holiday here , but we whish we could stay longer. Everything was perfect from we came to we had to go Home. A portier took our bags to the room . We got a welcome drink and a Nice lady told us about the hotel and santorini. The room was clean and with very good beds. The wiew from the hotel and the hotelbar and restaurant and the balkong was Amazing. Those of You that complainng about the stairs and etc have nothing to complaing about . When You are going to greece You have to Expect it , look at the Island! Its nothing the hotel management can do with that. Ok You have to walk from the taxi or bus stop but it tales only about 5-10 min. And the music from the hotelbar wasnt that High that somebody says. We are already looking forward to stay here next year. :)

Stayed June 2014, travelled as a couple
Helpful?
2 Thank Joachim K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loucas H, Υπεύθυνος Δημοσίων Σχέσεων at Loucas Hotel, responded to this review, 21 July 2014
Dear Joachim K,
We would like to thank you for your comments about our hotel, bar and restaurant.
There is not a better way to advertise our company than a sattisfied guest.
We are glad that we have made your stay here nice and you had had a lovely time here.
It would be a pleasure to see you again in our hotel next year.
We remain at you disposal for any further information about us or Santorini.

Kind Regards,

Mary Papakonstantinou
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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248 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (39)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
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English first
London
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 June 2014

Alexander, the manager at Loucas hotel went above and beyond by upgrading us to the honeymoon suite when we were not happy with our room as we had thought that we had booked a specific room with an Expedia agent over the phone. Considering this was not his fault but expedias for promising us a room that was way more expensive than what we had paid but not telling us we were so appreciative. Nicholas & Harry at Restaurant Aris were lovely. Chatty and friendly. The food was beautiful too..

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Melissachohan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loucas H, Γενικός Διευθυντής at Loucas Hotel, responded to this review, 21 July 2014
Dear Melissachohanr,

We would like to thank for your comments about our hotel and restaurant.
Me and my colleagues are here in order to satisfy our guests.
We are glad that we had made your stay here nice and your holidays lovely.
It is very pleasant to see such reviews.There is not a better way to advertise our company than a satisfied guest.
It would be very nice to see you again in our hotel.
We remain at your disposal for any information you might need.

Kind Regards,

Alexandros Zafiropoulos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 June 2014 via mobile

Like a lot of the motels in Santorini if you want the views on the hillside there is a lot of steps back an forth to your room. The rooms are basic but the view over the sea is breathtaking an the donkeys stroll past the restuarant each day of to do there work. We had a couple of maintenance issues but the lady in reception did a great job in "de stressing" any issue. Agree on other comments on the breakfast, the staff try but it is a shamble from the running through to the quality. Run it as a buffet an offer a traditional Greek breakfast an not try an cater to specific tourist types...we never met the lady that is meant to do the introductions to guests nor spoken to when we seen her but other than the lady in reception the most valuable ( an most likely) least paid is Alex. He is always happy an does a huge job in lugging cases up an down the stairs .. Here's an idea put him in restaurant an let him sort them out. There is a nightclub the Crystal Bar an luckily we weren't one of those rooms directly below, hard to work it out as it seems 90% of those in it were either connected to running it or the owners, odd place.
Will definitely return to the island but will do some more research next time on hotels!!

Stayed June 2014, travelled as a couple
Helpful?
Thank Trevor F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loucas H, Υπεύθυνος Δημοσίων Σχέσεων at Loucas Hotel, responded to this review, 21 July 2014
Dear Mr Trevor F,
We would like to thank you for your comments about our hotel.
We will take into account your comments about the hotel and the restaurant in order to upgrade our service.
Thank you very much for your useful review and it would be a pleasure to see you again in our hotel the following years.
We remain at your disposal for further information about us or Santorini.

Kind Regards,

Mary Papakonstantinou
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 26 June 2014

Good view and located at the very heart of fira. But low cleanliness, uncomfortable room design, insufficient light, small windows and ventilation. Water supply to our room was problematic and apparently lack of effort from the management to take serious action. Breakfast is insufficient; very low quality food. Overall, location is good but overpriced and doesnt worth the money.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Natalia T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loucas H, Γενικός Διευθυντής at Loucas Hotel, responded to this review, 21 July 2014
Dear Natalia T,

We would like to mention that it is a shame for Greek hospitality to have such fake comments on tripadvisor.com, a site that many guests advise before their trip.
It is very sad watching such comments and knowing that it is a lie, especially if a company tries hard to upgrade its service and has a new management and qualified staff that promote Greek hospitality.

Thus, we challenge you to upload the voucher of your reservation in our hotel. If you do so we guarantee that you will have a non charged accommodation in our hotel.

Kind Regards,

Alexandros Zafiropoulos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Plano, Texas
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 June 2014 via mobile

Rooms were Very outdated. Window air conditioning that took a lot of working with to get working. Called for maintenance at least twice in 2 days but font think anyone ever came as we only had a few days and did mot want to spend tome waiting. when we got back aur conditioner still didn't work. Couldn't use hair dryer because it got too hot before my hair was anywhere near dry. Ran out of water in shower. Beds were basically a box spring. View however was wonderful. Pool area is very nice.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank retireingtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loucas H, Γενικός Διευθυντής at Loucas Hotel, responded to this review, 24 July 2014
Dear guest retireingtraveler,

We would like to thank you for your comments about our hotel.
We would like to inform you that our rooms are traditionally decorated, probably this is the reason they seemed to you outdated.
We would like to apologize for the inconvenience about the air condition. Also we have taken into account your review and other reviews about the beds and we have started the replacement of the beds.
Thank you very much for your useful review and it would be a pleasure to see you again in our hotel the following years.
We remain at your disposal for further information about us or Santorini.

Kind Regards,

Alexandros Zafiropoulos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. John's, Antigua
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 June 2014

The location of the hotel is good, within walking distance of shops and restaurants, however the actual hotel is horrible. It is NOT baby friendly, the majority of the staff is rude and it is very frustrating to get anything you need in the hotel. The rooms look like they have not been renovated since the 70's and the amount of stairs makes staying there very uncomfortable. There are NO gyms, horrible beds and no kid activities.

Room Tip: We had 2 rooms, and honestly both of them were horrible.
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 101sgsg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loucas H, Γενικός Διευθυντής at Loucas Hotel, responded to this review, 24 July 2014
Dear guest 101sgsg ,

We would like to mention that it is a shame for Greek hospitality to have such fake comments on tripadvisor.com, a site that many guests advise before their trip.
It is very sad watching such comments and knowing that it is a lie, especially if a company tries hard to upgrade its service and has a new management and qualified staff that promote Greek hospitality.
Thus we challenge you to show your real name and send your voucher of your reservation.
Also we would like to add that this year we did not had guests from Caribbean.

Kind Regards,

Alexandros Zafiropoulos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Meridian, Idaho
Level Contributor
103 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 18 June 2014

We were dropped to wait for a hotel representative. We finally started on our own. Finally another hotel porter helped us until we finally met our porter. There is no way we could have packed our bags down to our room. The room was small, dingy and very old. We tried to sit on the deck but then another couple came and we had to move so they could squeeze by to their room. Then they started smoking with the wind blowing their smoke to us. We then hiked the 110 steps up to the public area to stay out of the room. Beds tiny and hard as a rock. Never again.

Room Tip: Check into other travelers ratings. We drove by several nice hotels on the way.
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wuzachief
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loucas H, Γενικός Διευθυντής at Loucas Hotel, responded to this review, 21 July 2014
Dear guest wuzachief,

We would like to thank for your comments.
The management of the hotel can't do anything about the steps and the smoke on the balcony.
For all the other issues we provide a 24 hour reception and a guest relations department in order to solve any problem in time.
However we will take into account your comments in order to improve our service.

Kind Regards,

Alexandros Zafiropoulos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Loucas Hotel

Property: Loucas Hotel
Address: Kamariou Mesarias, Fira 847 00, Greece
Region: Greece > South Aegean > Cyclades > Santorini > Fira
Amenities:
Restaurant Swimming Pool
Hotel Style:
Ranked #62 of 80 Hotels in Fira
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Loucas Hotel 3.5*
Number of rooms: 25
Reservation Options:
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Also Known As:
Loucas Hotel Fira
Loucas Hotel Santorini/Fira

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