We booked at the Cosmopolitan and got a great rate! We were so excited. I later read reviews about a "bait n switch" programme that the hotel has been known for whereby they take bookings for this hotel and then when guests arrive they explain the hotel has been "overbooked" and switch guests to a lesser sister hotel. We were travelling from New Zealand and I was determined this wouldn't happen to us so I emailed the hotel and asked them to confirm my booking-which they did. We arrived at the hotel, our welcome was wonderful, the views to die for. After our first night we were summoned to the office and told the room downstairs from ours had a plumbing issue and both rooms needed to be evacuated and (surprise surprise) we would have to be transferred to another hotel (I was suspicious). I spoke to the couple downstairs, they had no issue and said they were not moving. We confronted the manager and she said we had to move because of plumbing and "electric safety". My partner works in the electrical industry he knows there were no issues. To cut a long , sad, frustrating story short we moved ( AND the other couple stayed AND two days later we saw people on "our balcony". If this wasn't bad enough... Before we could leave the hotel they tried to charge our credit card for the remaining days of our stay. We said we weren't prepared to pay for accommodation we hadn't seen yet and that we would authorise the payment the following day IF we were happy with the new hotel. The 2nd hotel was vastly inferior but despite our saying we weren't prepared to pay the same amount for inferior accommodation they had already charged our credit card for the full amount. We asked the hotel and the manager to review their decision but they flatly refused. This nasty experience soured our whole memory of Santorini. This hotel will play nice if you pay full price but beware of any discounts as you will end victims like us and countless others. Horribly disappointed.
- Official Description (provided by the hotel):
- Amidst the cerulean Aegean Sea and the azure sky of the Cyclades Islands, the Cosmopolitan luxury suites in Santorini are nestled in the heart of Fira town offering the most amazing panoramic view of the iridescent sea and legendary Santorini sunset. Miraculously hanging from one of the volcanic cliffs of the Caldera, these Caldera view luxury suites in Santorini reflect the stunning architecture of the Cyclades islands and fully embrace the essence of island holidays in Greece. ... more less
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- Also Known As:
- Cosmopolitan Hotel Fira
- Cosmopolitan Suites Hotel Santorini/Fira