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“Nice to look at, but don't touch!”

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Rena's Rooms & Suites
Ranked #13 of 49 Fira B&B and Inns
Certificate of Excellence
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Nice to look at, but don't touch!”
2 of 5 bubbles Reviewed 23 September 2012

Rena Suites looks great in photos but in person you can see that cheap renovations have left apartments that are falling apart. Showers with doors missing, bathroom sinks that leak onto the floor, fridges in cupboard that overheat, safes that don't open and a pool that has alega were part of our experience. Plus, when we arrived we were told we'd be staying in a different room on the first night- seemed okay until they led us to the horrible hotel next door! Only after arguments were they willing to refund the difference for the downgrade.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MattH1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Panos K, Manager at Rena's Rooms & Suites, responded to this review, 24 September 2012
We would like to thank you for your precious time to send your comment through your mobile phone for our hotel on Tripadvisor.
In order to avoid incorrect information figure for the next guests we would like to mention the following ...
As each new hotel after a huge renovation, just 4 months ago, shows small problems which do not affect at all the functions of our hotel , also our staff always is here to help and to fix any problem at our new rooms ,which we never have any report before as you can see from the previous reviews .
Reception is available every day at least 12 hours and there is emergency number available for the rest 12 hours.
About the change in your room we explained that there was a medical problem with the previous customers and they had to extend one more night due to health problem. The hotel respect to medical problems and medicals command. for this reason we made discount 40% off your price and we gave you a superior standard room for just one evening with exactly the same benefits at Rena’s Suites.
Our hotel this period among on the best hotels and this is due to the great renovation, the staff and the perfect service. This isn’t going to change at all from your comment because we still believe that our hotel has excelent clients which deserve the best service from us.
We accept all criticism when they have to the betterment of our hotel and not the punishment which you try to do with your comments like " cheap renovation " just to know on the worst economical time of Greece and special for the tourism industry we decide to invest all of our money and to upgrade our services for our clients with out to increase our rates for 2012.

Really it was our pleasure to having you and your friends here with us and we hope to visit us again and to feel more our hospitality.

With all the respect !!!
Panos.Kavallaris.
Manager
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406 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Wexford
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 17 September 2012

After staying here for a week during August, i would really recommend it. We were attending a wedding and stayed here with another couple.
It has been newly refurbished with a lovely pool area and bright fresh bedrooms. With only a short walk down to the main centre its in a great location but still quiet and relaxing and was great to lie by the pool all day!
The staff are great too. We got picked up and dropped off at the hotel straight from the airport and brought back on departure. Panos the manager is very helpful and efficient too and recommended everything from restaurants to where to rent quad bikes etc. He looked after us very well and works really hard to run the place and deserves to be successful!The cleaning staff and bar staff are great too and very friendly!
I would recommend Rena suites to anyone as its great value for money and if we go back to Santorini again, i will be booking here! Thanks to Panos and the crew, from 2 very happy Irish Couples !

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank holiday_queenWexford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Panos K, Manager at Rena's Rooms & Suites, responded to this review, 18 September 2012
Thank you for your kind words! We are so happy that you enjoyed your stay and we hope that you do come back in the future. You both are amazing and it would be our pleasure to have you as our guests again!
We would like also to wish you all the best for your restaurant bussines in Ireland.
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Mainz
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 6 September 2012

Newly renovated, beautiful clean rooms and pool area, helpful and attentive staff arranged free transfers to and from the port/airport. Five minutes walk from the town and all at a decent price. Can recommend this pace without hesitation.

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bitte_ein_Jever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Panos K, Manager at Rena's Rooms & Suites, responded to this review, 7 September 2012
We are really grateful that you took the time to share your experience. We are happy that we were able to make your holidays trip more pleasant We are looking forward to having you come back at Renas Rooms & Suites!
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Toronto, Canada
1 review
5 of 5 bubbles Reviewed 30 August 2012

We stayed at Rena's this past July with our family. It is a beautiful peaceful place just far and close enough from the center of Fira town. Its close enough that we could go and see the action when we felt like it, yet far enough that we did not have to hear it all day and all night. Great room, great pool, great coffee, great management. Amanda and Panos were very helpful with tips and hints about getting around on the island.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Panos K, Manager at Rena's Rooms & Suites, responded to this review, 31 August 2012
We are really grateful that you took the time to share your experience. We are happy that we were able to make your holidays trip more pleasant We are looking forward to having you come back at Renas Rooms & Suites!
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1 review
5 of 5 bubbles Reviewed 30 August 2012

We were treated amazing and felt like we were part of Rena's Suites family. Very quiet location a walk away from center of Fira. The owner Panos knows the island really well and helped us make our trip an amazing experience. We will be back here often.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Esardilli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Panos K, Manager at Rena's Rooms & Suites, responded to this review, 31 August 2012
We are really grateful that you took the time to share your experience. We are happy that we were able to make your holidays trip more pleasant We are looking forward to having you come back at Renas Rooms & Suites!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hat Yai, Thailand
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 30 August 2012

We had a wonderful holiday here in Santorini.
Thank you to Panos and the team with their excellent hospitality!
Great location, lovely room, delicious breakfast. We will absolutely come back here again soon :)

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MissPiccolaStella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Panos K, Manager at Rena's Rooms & Suites, responded to this review, 31 August 2012
Thank you for your kind words! We are so happy that you enjoyed your stay and we hope that you do come back and stay longer. You both are amazing and it would be our pleasure to have you as our guests again!
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Sydney, Australia
1 review
5 of 5 bubbles Reviewed 28 August 2012

What a beautiful little hotel just a 5min walk from the main town. I stayed with a group of friends and from the moment we arrived we were made to feel like we were at home. We had the junior suite which was 5 steps from the pool and had its only little sitting area which we fully made use of. The rooms are beautifully decorated and very spacious and so are the bathrooms which is a rarity in Greece! The pool is exactly as it looks in the pictures and the whole complex is just breathtaking.Panos, Amanda and all their staff were so warm, friendly and helpful and were able to answer any question we through at them. We very much enjoyed our 3 nights at Rena's Suites and working in the travel industry, I would not hesitate to recommend this little gem to all my clients, family and friends!

  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IreneKatopodis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Panos K, Manager at Rena's Rooms & Suites, responded to this review, 29 August 2012
Thank you for sharing your thoughts and we are happy that you enjoyed your stay with us! We hope you enjoyed the rest of your travels ,you are always welcome back and we hope to see you again.with your friends too.
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Additional Information about Rena's Rooms & Suites

Property: Rena's Rooms & Suites
Address: Rodies Area, Fira 847 00, Greece
Region: Greece > South Aegean > Cyclades > Santorini > Fira
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #13 of 49 B&Bs / Inns in Fira
Price Range (Based on Average Rates): £
Hotel Class:3 star — Rena's Rooms & Suites 3*
Number of rooms: 17
Official Description (provided by the hotel):
Rena’s Suites is situated in Fira, the capital of Santorini Island. This affordable boutique hotel is in a central location, only a short stroll from the city’s amenities and services, while simultaneously located in a quiet area of Fira. The hotel’s central location is ideal for couples, seeking romantic walks through the cobblestone streets, for families needing to be near restaurants and transportation services as well as groups of friends looking for adventure in Fira’s infamous nightlife. Boutique Hotel in Fira, Santorini. Rena’s Suites, an affordable yet elegant boutique hotel in Fira prides itself in being family friendly, welcoming couples and groups of friends to experience Greek hospitality at its best. Our qualified and approachable staff is dedicated to making your stay on Santorini Island an unforgettable one. Simple Elegance, are the words used to best describe this newly renovated boutique hotel in Fira. Our amenities and services, among others include; a sea view pool, a pool lounge area, and pool bar. All rooms in Minimalist Cycladic island style, indulge in the comfort of these fully renovated rooms and suites in Fira. We welcome you to come and enjoy the tranquility and serenity by our sea view pool, graced with swaying palm trees and light sea breezes, making your journey to Greece a magical one. ... more   less 
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Also Known As:
Rena`s Villas ( Rodies Area) Hotel Fira
Rena's Rooms & Suites Santorini/Fira

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