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“Our Sleepy Hallow retreat vacation”
Review of West Gate Inn

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West Gate Inn
Ranked #2 of 3 Hotels in Nyack
Reviewed 4 November 2013

It sucked! I booked this hotel to get points on our best western account. we visited Sleepy Hallow for the Halloween weekend. The location to & from this hotel was excellent! Our fist night with check in & service for dinner was exceptional. But soon after that during the evening with noisy rooms on both sides of us & a morning staff that all together should be let go as hard as it is to say this in the economy today, but the waitress for breakfast was rude 7 couldn't get anything right 7 the food was cold & bland.

  • Stayed: November 2013, travelled with family
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Review collected in partnership with Best Western
1  Thank Michael F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gregory P, General Manager at West Gate Inn, responded to this reviewResponded 7 November 2013

Dear Michael F.
We sincerely apologize for the inconvenience you experienced during your stay with us. We are always concerned when we do not exceed our guests expectation, and work to remedy any situations which may have caused it. Our deluxe made to order breakfast does require a little wait time. We will take your comment into consideration regarding our service and will make any corrections necessary. We hope that you will consider staying with us again so that we can have another opportunity to provide you with a superior experience.

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142 - 148 of 195 reviews

Reviewed 3 November 2013

yes, it is a basic motel, but it is super clean and does the job. The staff is very friendly and very quickly moves to accomdate any issues. The first room we were assigned had a smell of smoke and we were quickly assigned to a different room. When we arrived we were greeted warmily and given a choice of snacks. This was a nice touch. I would recomment this motel for anyone who has to stay very close to Nyack and wants a clean place that is well taken care of.

Room Tip: rooms on the ground floor help avoid climbing the stairs.
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  • Stayed: October 2013, travelled with family
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Thank Piners_76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
the4pghs, General Manager at West Gate Inn, responded to this reviewResponded 5 November 2013

Dear Piners_76,
Thank you very much for taking the time to post your review. We are glad to have been able to accommodate you during your stay here in Nyack. We strive for customer satisfaction that exceeds expectations, and take pride in making cleanliness our top priority. As you mentioned, our guests do appreciate the nice touch of having complimentary snack choices upon arrival. We appreciate you recommending us and look forward to having you visit with us again in the near future. Thank you again and safe travels.

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Reviewed 17 October 2013

really just a motor lodge that was taken over by best western.. the lobby and picture of front of hotel is deceiving and appears that owners were trying to make it look much nicer than It actually is. I have stayed at red roof inns that were nicer and half the price.

  • Stayed: October 2013, travelled with family
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Review collected in partnership with Best Western
2  Thank riverrat33523
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gregory P, General Manager at West Gate Inn, responded to this reviewResponded 23 October 2013

Dear riverrat33523,

Thank you for your feedback. So very sorry you did not enjoy your stay here with us. We do strive for customer satisfaction. All Best Westerns are independently owned and operated. We are a family owned business. We always meet the Best Western high standards and all our rooms are decorator designed. I hope that you would consider visiting us again and have a more enjoyable stay and try our West Gate Lounge Restaurant home of our award winning cheesecakes, and our West Gate Lounge with Live entertainment every weekend.

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Reviewed 16 October 2013 via mobile

The photo looked fine. The price was OK. But oh my goodness this is a cheap motel. Room smelled of attempt to cover up smoking.

Everything reminds you of the motels of the past. The pre-fab buildings, the cheap metal fittings, the wrinkled bed sheets.

I will never go there again and if this is what a Best Western is, I'll steer clear of any hotel with that brand.

Stayed: October 2013, travelled on business
4  Thank BritPaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gregory P, General Manager at West Gate Inn, responded to this reviewResponded 23 October 2013

Dear BritPaul,

We are sorry that your stay was not to your satisfaction. We value all of our guest’s feedback. The Best Western brand now has three types from regular, plus and premier and are all independently owned and operated. Best Westerns are all unique and differently designed, and some reflect the local area. Our classic designs are fitting with some of the local architecture of Nyack, for example our mansard roof reflects the Victorian homes built by New York’s elite. We take all measures to always enforce the non-smoking policy in place and when necessary remedies are utilized. We take great pride in offering a good value and family friendly service to all our guests. We appreciate your input as we strive to make improvements in all areas. Safe travels.

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Reviewed 13 October 2013

My daughter and I booked a room @ this hotel because we were travelling to Orange County, New York and needed a place to stay for one night. The room was dingy, bathroom sink was clogged, lamp on nightstand did not work and room was rather dirty. The location is also undesirable and it was noisy @ night as it is very close to I 87. As if this wasn't bad enough, the next morning we went down to have the free breakfast (which I have to say was actually very good). However the waitress was terrible...Service was awful.....I will NEVER return to this hotel nor would I recommend it to anyone.

Room Tip: Don't stay at this hotel. Dirty and sleazy.
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  • Stayed: October 2013, travelled with family
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4  Thank Liz S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gregory P, General Manager at West Gate Inn, responded to this reviewResponded 15 October 2013

Dear Liz S,

We apologize for any inconvenience you experienced during your stay here. We take all guest feedback very seriously. For guest satisfaction, we want to hear immediately if some of the basic needs in the rooms are not met. Normally our rooms are in good working order. We wished to have had the opportunity to take corrective actions to rectify any of the conditions you pointed out during your stay with us. Thank you and we wish you good travels.

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Reviewed 13 October 2013 via mobile

The promised accommodations & ammenities posted on the hotel website left me extremely dissapointed. Was promised a free bollte of water and snack upon check-in (nope) free entry to lounge (nope- was not allowed entry to th lounge due to the pretentious dress code)! The guest room was tiny and smelled stale. There was mold in the shower stall and a stained toilet bowl. I dropped the remote on the floor by the bed & looked under the bed ...I don't think the carpet under the beds have ever been vaccumed. No "do not disturb" sign for the door, so housekeeping kept knocking in the morning. The only thing that was good was the free breakfast...if you could find a clean table.

  • Stayed: October 2013
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2  Thank Connie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gregory P, General Manager at West Gate Inn, responded to this reviewResponded 23 October 2013

Dear Connie S,
We apologize for any inconvenience during your stay here. We take all feedback very seriously as guest satisfaction is our number one priority. We are looking into all that you mentioned to ensure that the systems we have in place are working properly for all guests. We do have complimentary entry to the lounge for overnight guests at present. However, there is a dress code for our upscale Saturday Latin events at the West Gate Lounge. The Friday disco nights has a more relaxed casual dress code. We appreciate your input and hope that you will visit us again.

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Reviewed 8 October 2013

Irrespective of the normal ratings of cleanliness etc, this hotel attracts warring factions which the hotel allowed to reign until 4am before the police were called. The police seemed friendly with the perpetrators, which is probably because they are frequently called there.
Not only was it impossible to sleep but it was frightening. The hotel receptionist told us the following morning she could not contact the hotel manager/owner for 4 days as he was on holiday. She was not empowered to deal with our complaint or even offer to have us contacted. She was unconcerned.

Room Tip: Move on, don't stay if you want to sleep.
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  • Stayed: September 2013, travelled with friends
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2  Thank Tracy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
the4pghs, General Manager at West Gate Inn, responded to this reviewResponded 10 October 2013

Dear Tracy T,

We apologize for any inconvenience that you experienced here. Our policy is zero tolerance for any disturbances. If any are brought to our attention we immediately respond and call the police accordingly. We take great pride in our local police department to handle any situation professionally. Our staff is very helpful and sympathetic to our guests needs. Our front desk staff is empowered to handle customer service and/or complaints, so we are surprised that it was not handled to your satisfaction. Management is always willing to investigate further any situations that are brought to our attention. We are a family owned and a family friendly business that is here to welcome and provide warm hospitality. Thank you for your post.

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Additional Information about West Gate Inn

Address: 26 Route 59, Nyack, NY 10960-2913 (Formerly BEST WESTERN Nyack on Hudson)
Region: United States > New York > Nyack
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
Ranked #2 of 3 Hotels in Nyack
Price Range: £70 - £87 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — West Gate Inn 3*
Number of rooms: 80
Official Description (provided by the hotel):
A convenient location with easy access to all major highways makes this mid-priced family operated Nyack hotel a favorite for guests with a full itinerary. Hotels near the Tappan Zee Bridge make it simple for travelers to take in and enjoy the most popular local destinations. With close proximity to NYC, the city is only 30 minutes away, but many guests prefer to stick close by. There's no end to the entertainment, with the West Gate Lounge featuring disco and live Salsa bands and the Scenic Hudson River Valley in your backyard. Weekly rates are available, making travel easy for those on extended stays. This hotel near Tarrytown and Sleepy Hollow is popular with business travelers in town with Ampacet or the favorite local Kuka Brewery. The West Point Military Academy brings a number of long-term service men and women to the area, and with Camp Shanks near this Nyack hotel, our staff members specialize in making your longer stay as homey as possible. Hotels near Nyack College welcome academics, students and their loved ones year-round. Whether you're here for graduation or to teach a term, everything you need is at your fingertips. Palisades Center Mall and the Woodbury Commons Premium Outlets are a shopper's paradise, while there are numerous historical sites within Rockland and Westchester County for history buffs. Whether you're looking for hotels near Nyack hospital for medical tourism or simply a getaway, you'll enjoy our on-premise restaurant that serves award-winning cheesecake. Slip away to Nyack Beach State Park for a romantic stroll or Rockland Lake State Park for some water recreation. The proximity to numerous hiking and biking trails brings outdoor travelers from around the country to our West Gate Inn Nyack. Local gifts, crafts and antique shops as well as the comedy shows at Levity Live make for a one of a kind escape. Reserve a room at West Gate Inn Nyack today! Enjoy your stay! ... more   less 
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Also Known As:
Best Western Nyack On Hudson Hotel Nyack
Nyack Best Western

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