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West Gate Inn Nyack
Ranked #3 of 3 Hotels in Nyack
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Skip this hotel”
Reviewed 20 April 2014

There are a lot better places to stay. it looks and feels like a bad truck stop. A lot of noise and way to much drinking going on. The front desk service is good but overall this hotel seems a bit seedy. people coming and going all night and making a lot of noise as well as drinking on the balcony at 6AM..

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank raymondl585
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
the4pghs, General Manager at West Gate Inn Nyack, responded to this review, 30 April 2014
Dear Raymond1585,

We are very sorry for your experience during your stay here with us. Our management and staff are here to assist with any guests concerns. We are always looking for ways to improve and take all guests comments and concerns seriously. Our policy is to not permit drinking outside of our lounge or in public hotel areas. We do have on site security so there wont be any disruptions to guests with this type of behavior. Again, we apologize for any inconvenience this may have caused. We appreciate your feedback.

Sincerely,
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185 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
Los Angeles, California
Level Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 15 April 2014 via mobile

Let's get the bad stuff out of the way first: the shower only has two settings - too hot and too cold. Simple things like turning the lights on and off are frustratingly difficult and the free wi-fi (a feature we love when we travel) is too slow to be useful.

That said: we did not pay much to stay here, so did arrive expecting four-star amenities. Our room was clean and once we fiddled with the shower enough were able to use it. Front desk staff was helpful and the free breakfast was appreciated. We enjoyed strolling through Nyack Village. If you're traveling through here and on a budget, you could do a lot worse.

Stayed April 2014, travelled with family
Helpful?
Thank SocalMom2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
the4pghs, General Manager at West Gate Inn Nyack, responded to this review, 17 April 2014
Dear SocolMom2007,

We apologize for any inconvenience during your stay here. We take all feedback very seriously as guest satisfaction is our number one priority. We are glad that you appreciate the value of your stay with us, including the complimentary breakfast, cleanliness, our friendly staff and enjoyed the quaint village of Nyack. We are looking into all that you mentioned to ensure that all is working properly. In particular, we are reviewing the Wi-Fi system with our vendor to ensure that it is up to date with current standards. We appreciate your input and hope that you will visit us again in the near future.

Sincerely,
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Brattleboro, Vermont
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 April 2014

This hotel/motel is an outdated, dirty, noisy wreck of a place. Please google map this hotel before booking. It's right next to the freeway nestled in the off ramp. The rooms are circa 1980, sheets and blankets threadbare, and the walls paper thin. I was confused by the sharp contrast of reviews. Half seem to have had my experience and the other half read like a travel brochure. This "family owned", "friendly service", "cheesecake selling" hotel should stay in your rearview mirror.

Room Tip: Another hotel
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
the4pghs, General Manager at West Gate Inn Nyack, responded to this review, 17 April 2014
Dear Bob S,

We are sorry for any inconvenience you experienced during your stay with us. We are always concerned when we do not exceed guest’s expectations. Although, we have many guests that are pleased with the accommodations and our duvet comforters, we always seek ways to make improvements. We appreciate your feedback and hope you will consider staying with us again for a more positive experience.

Sincerely,
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Travellers are raving about these Nyack hotels

Level Contributor
42 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 February 2014 via mobile

Had business in the Nyack area; looked for a place to have Lunch after exiting the thruway ( exit 11) - terrific service and quality - highly recommend ! The waitress was very pleasant and I could tell the chef took care on preparing am excellent broiled chicken club - ( could see him at his work thru window to prep area.

Stayed February 2014, travelled solo
Helpful?
Thank NorthEastT100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
the4pghs, General Manager at West Gate Inn Nyack, responded to this review, 10 March 2014
Dear NorthEastT100,

Thank you for taking the time to share your dining experience with us. We are glad to hear that you enjoyed your lunch and more glad to hear that you will highly recommend our West Gate Restaurant. We get great compliments on our dedicated wait staff, chefs and the great food made fresh daily. We hope to see you again in the very near future. Thank you again for your positive feedback.
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Norton, United States
1 review
Reviewed 20 February 2014

I recently stayed at the Best Western on the Hudson in Nyack, NY. while the hotel is on the older side, and pretty moderate, it was a great price, excellent location and service was excellent! Made to order b'fast for all guests...amazing for the price! Will definitely be back.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Mary Jane R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
the4pghs, General Manager at West Gate Inn Nyack, responded to this review, 10 March 2014
Dear Mary Jane R,

Thank you very much for your feedback during your stay with us. We take great care in providing customer service, so hearing from satisfied customers such as you is what we strive for. Very glad you enjoyed our fresh breakfast, and that you appreciate the great value. We look forward to you coming back to stay with us again real soon. Safe Travels and many returns.
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Williamstown,NJ, United States
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 9 February 2014

Service from the time I arrived to the time I left was excellent Bar/Restaurant Staff along with Check In and Out Person was Great. Food was excellent in Restaurant and nice Friendly atmosphere in Lounge at night. Rooms were clean and bed was comfortable. What else could you ask for.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Bruce P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
the4pghs, General Manager at West Gate Inn Nyack, responded to this review, 10 February 2014
Dear Bruce P,

Thank you for taking the time to post your review. We appreciate your feedback and are glad that you had an enjoyable stay with us. We aim for customer satisfaction in all areas. From the moment you make your reservation, to check in, to the restaurant and lounge, we strive our best to exceed guests expectation. Thank you again for leaving your positive comments with us. We hope to see you again soon in the near future.
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Lawrenceville
Level Contributor
7 reviews
5 hotel reviews
Reviewed 10 December 2013

My overall stay at this Best Western was an enjoyable one. The service in the bar and resturant was the best I have received in a very long time. If I should return to the area I will stay @ this Hotel.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Randolph A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
the4pghs, General Manager at West Gate Inn Nyack, responded to this review, 19 December 2013
Dear Randolph A,

Thank you for taking the time to share your enjoyable experience here at the Best Western Nyack on Hudson. We strive for customer satisfaction and take great pride in training our staff in customer service in all areas of operations from the front desk to bar, restaurant and lounge. We are always glad to hear from our satisfied customers as it helps us to keep making improvements and better our services even more. We appreciate your feedback, and look forward to having you stay with us again real soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about West Gate Inn Nyack

Property: West Gate Inn Nyack
Address: 26 Route 59, Nyack, NY 10960-2913 (Formerly BEST WESTERN Nyack on Hudson)
Region: United States > New York > Nyack
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
Ranked #3 of 3 Hotels in Nyack
Price Range (Based on Average Rates): £
Hotel Class:3 star — West Gate Inn Nyack 3*
Number of rooms: 80
Official Description (provided by the hotel):
A convenient location with easy access to all major highways makes this mid-priced family operated Nyack hotel a favorite for guests with a full itinerary. Hotels near the Tappan Zee Bridge make it simple for travelers to take in and enjoy the most popular local destinations. With close proximity to NYC, the city is only 30 minutes away, but many guests prefer to stick close by. There's no end to the entertainment, with the West Gate Lounge featuring disco and live Salsa bands and the Scenic Hudson River Valley in your backyard. Weekly rates are available, making travel easy for those on extended stays. This hotel near Tarrytown and Sleepy Hollow is popular with business travelers in town with Ampacet or the favorite local Kuka Brewery. The West Point Military Academy brings a number of long-term service men and women to the area, and with Camp Shanks near this Nyack hotel, our staff members specialize in making your longer stay as homey as possible. Hotels near Nyack College welcome academics, students and their loved ones year-round. Whether you're here for graduation or to teach a term, everything you need is at your fingertips. Palisades Center Mall and the Woodbury Commons Premium Outlets are a shopper's paradise, while there are numerous historical sites within Rockland and Westchester County for history buffs. Whether you're looking for hotels near Nyack hospital for medical tourism or simply a getaway, you'll enjoy our on-premise restaurant that serves award-winning cheesecake. Slip away to Nyack Beach State Park for a romantic stroll or Rockland Lake State Park for some water recreation. The proximity to numerous hiking and biking trails brings outdoor travelers from around the country to our West Gate Inn Nyack. Local gifts, crafts and antique shops as well as the comedy shows at Levity Live make for a one of a kind escape. Reserve a room at West Gate Inn Nyack today! Enjoy your stay! ... more   less 
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Also Known As:
Best Western Nyack On Hudson Hotel Nyack
Nyack Best Western

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