For the third year in a row, we stayed at the Water's Edge Inn for the weekend after Thanksgiving. I made a mistake booking my room online and we did not have the jacuzzi room we wanted. Our room, the Governor's Suite, was in an otherwise unbooked wing next to the pool access door. We had to get a heater for the room, as the zone heat wasn't arriving to our room. There was mold in the room freezer, stains on the king comforter, and sticky substances in the drawers. We tried to change rooms and were told the hotel was sold out. The floor above us was torn up for renovations, and the room's door going to the outside patio stuck, making the entire door frame come loose when we entered,so we could not use that amenity. The shower head came off in my husband's hands when he showered. Other guests allowed their children to play and run in the hallway where our room was, because they assumed no one was there.
This is our first bad experience and because the other two stays were postitive, we will try once more as they do need the renovations. The staff is responsive enough, but not very friendly.
- Official Description (provided by the hotel):
- We have something for everyone! We offer an ideal atmosphere for all types of visitors to the Old Forge area: families, singles, couples and business travelers. We offer 11 different types of rooms and suites. ... more less
- Also Known As:
- Water`s Edge Hotel Old Forge