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All reviewsfront deskbest westernsnice propertyplace to staybeds were comfortableyogurtscrambled eggsclean hotelexcellent hotelacross the streetfree breakfastwould definitely stay here againright next doorgreat breakfastindoor poolconvenient locationother hotels
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Reviewed 8 January 2014

Stayed at BW PLUS for business. The place is nice, quiet and serves warm soups in the evenings as well as breakfast. The added bonus for me was they brush the snow off your vehicle in the morning before you go out to get in! A nice touch and the staff of very friendly.

  • Stayed: December 2013, travelled on business
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Review collected in partnership with Best Western
Thank R Donna L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yatin P, General Manager at Best Western Plus University Inn, responded to this reviewResponded 11 March 2014

It is always the little touches that count and here at our Best western we are always looking for ways to make your stay the very best. i am very happy to hear that you enjoyed our complimentary soups and we are always willing to help you out with snow removal. I will thank the entire team for the great work that have done and we all hope to see you very soon.

Thank you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2013

This hotel was good for an overnight for a family get-together. The rates are a little high for the area but the hotel was clean and safe. The breakfast had a good variety and the staff were wonderful.

  • Stayed: December 2013, travelled with family
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Review collected in partnership with Best Western
Thank Dawn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yatin P, General Manager at Best Western Plus University Inn, responded to this reviewResponded 11 March 2014

On behalf of our entire team i would like to thank you for visiting our hotel and being apart of our family, we all work very hard to ensure you have the very best experience and we look forward to seeing you again.

Thank you again.

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A TripAdvisor Member
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Reviewed 30 December 2013

Sue, the Breakfast Hostess, provided outstanding customer service at the complimentary breakfast buffet. She ensured that each guest's visit to the breakfast buffet was problem free. She did an excellent job ensuring the buffet never ran low on supplies. She also took appropriate action to ensure the food items were fresh.

  • Stayed: December 2013, travelled with family
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Review collected in partnership with Best Western
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yatin P, General Manager at Best Western Plus University Inn, responded to this reviewResponded 7 February 2014

It is very good to hear that you enjoyed your stay and enjoyed our complementary breakfast. Sue is one of our best team members and she does do a great job handling guest and ensuring that meals are well socked and fresh for all guest. We hope that you come back to see us again soon.

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Reviewed 28 December 2013

we were very pleased with our stay at the Best Western Plus in Olean, NY. Great experience with reservations to check in with April who was very hospitable and explained extra benefits to other staffs overall friendliness to cleanliness of room to great pool and gym area!

Room Tip: check mattress for bed bugs
  • Stayed: December 2013, travelled with family
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Thank TammyandDen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yatin P, General Manager at Best Western Plus University Inn, responded to this reviewResponded 7 February 2014

I would like to thank you for choosing our property, As a guest your have many options as to where you will stay and on behalf of our entire team i would like to thank you for giving our hotel the opportunity to exceed your expectations. I will thank April for the great service that she provided. We all hope to see you again very soon.

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Reviewed 21 December 2013

A special thanks to April and Jamie for helping me with my rewards. She gave me information on how to access my account and helped me to find the information that I was looking for. My stay was very enjoyable to all of the staff a big thank you.

  • Stayed: December 2013, travelled with family
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Review collected in partnership with Best Western
Thank Cynthia F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yatin P, General Manager at Best Western Plus University Inn, responded to this reviewResponded 7 February 2014

I am very happy to hear that you had a great stay and that April was able to assist you in gaining more information about your Rewards membership. I would like to thank you for choosing our property and give us the opportunity to prove that your comfort is our goal every stay. I will thank April for the great job that she is doing, And we all hope to see you again real soon.

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