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“Olean NY”

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Best Western Plus University Inn
Ranked #1 of 4 Hotels in Olean
Certificate of Excellence
Reviewed 12 August 2014

On a vacation from Canada through the Bradford PA area we found this hotel on the Best Western App. The hotel was very good but Sue at the breakfast buffet made our day with her clean and friendly area Her open face egg and sausage on a bagel were fresh made and delicious

  • Stayed: August 2014, travelled with friends
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Review collected in partnership with Best Western
1  Thank Keith R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yatin P, General Manager at Best Western Plus University Inn, responded to this reviewResponded 14 August 2014

I would like to thank your for the wonderful review and your business during your travels though the US. I have to agree Sue does a wonderful job and is a great employee and I will be sure to thank her for the great job she continues to do. we hope to see you again soon and once again thank you for the great review..

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301 - 307 of 441 reviews

Reviewed 11 August 2014

We were on Olean to check our daughter into college. The staff was very helpful and friendly. They helped us with finding a place to eat dinner as we arrived very late. The room was clean and the beds were comfortable. The 2 negatives were that the computer in the lobby had such slow internet connection that we were unable to print out our boarding passes, and the a/c unit in our room was terribly outdated.

  • Stayed: August 2014, travelled with family
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Review collected in partnership with Best Western
2  Thank 179gilbertc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yatin P, General Manager at Best Western Plus University Inn, responded to this reviewResponded 14 August 2014

I would like to thank you for taking the time for writing a review for our property and thank you choosing our hotel during your visit to Olean, I do apologies for the fruit flies and the out dated AC unit, we are currently working with our Maintenance team to replace the older Units, and we will address the fruit flies with our exterminator. Once again thank you for choosing our hotel and we hope to see you again very soon.

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Reviewed 10 August 2014

There was a very large cobweb on the ceiling of our room and a lot of fruit flies throughout the room. The bed was comfortable and the rest of the room appeared clean, but the poor attention to those details did not make us feel comfortable.

  • Stayed: August 2014, travelled with family
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Review collected in partnership with Best Western
Thank Char R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yatin P, General Manager at Best Western Plus University Inn, responded to this reviewResponded 14 August 2014

I would like to start by apologize about the large cobweb, I will be sure to work with our Housekeeping team to address this issue and ensure our guest have the best experience possible. We will also work with our exterminator to address the fruit fly issue that you had experienced, we hope you will return and give as another chance to exceed your expectations. Thank you again for your review and we look forward to you visiting again.

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Reviewed 4 August 2014 via mobile

We spent one night and although the room was nice--just what you expect at a best western, we were disappointed. We did laundry but the dryer after two tries for $1.50 each did not dry so we had to hang laundry in the closet with the door open and used a luggage rack as a clothes line. Then when it was bedtime we realized the a/c did not work. They were nice enough to give us another room two doors down. When told we had a lot to move because of the laundry, Alyssa said she had heard that and maintenance would look at that too.
All in all a disappointing stay.

Stayed: August 2014, travelled with friends
Thank Robert T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yatin P, General Manager at Best Western Plus University Inn, responded to this reviewResponded 6 August 2014

I do apologize on behalf of our entire team on the dryer not working correctly, I will be sure to work with our maintenance department to repair or replace the unit, I am sorry hear that the A/C unit in your room was malfunctioning, each of our housekeepers checks the units daily as they clean the rooms and I apologize that yours was missed, we hope you will come visit us again and give us another try so that we can exceed your expectations. If I can be any assistance please feel free to call me to speak one on one anytime
(716) 372-1300

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Reviewed 31 July 2014

Everything was excellent from the time we walked through the door and were greeted by professionally dressed and courteous and knowledgeable staff. Our room was handicap accessible and very clean. Quiet at night and comfortable. Coffee was available all the time in the lobby. The breakfast was good, staffed by one woman who was great by never letting any thing run out and still taking time to help the quests. This property is located across the street from a mall complete with Walmart and a movie theater. Restaurants were within walking distance. Great place to stay.

Room Tip: Our room was 130, between the front side entrance and the lobby.
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  • Stayed: July 2014, travelled as a couple
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Thank Chuck13108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yatin P, General Manager at Best Western Plus University Inn, responded to this reviewResponded 5 August 2014

Thank you for taking the time to complete a TripAdvisor review, It makes me very happy to hear that you had a wonderful stay and enjoyed the many local attraction in the area, I will be sure to thank and congratulate our entire team for the great job they do. We all hope you come back and visit us again soon. Have a wonderful summer and take care.

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Reviewed 31 July 2014

Some friends of ours got married out on the family farm about halfway between Buffalo and Olean. This hotel offers not only better amenities and a prettier location than similar hotels in the Buffalo area, but also it is significantly cheaper to boot--definitely a win-win situation. We will definitely consider staying here again the next time we are in the area!

  • Stayed: July 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank 714erikv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yatin P, General Manager at Best Western Plus University Inn, responded to this reviewResponded 5 August 2014

Thank you for all the great comments about our hotel, I am very happy to hear that you enjoyed the location along with our prices. We do hope you will choose to come back our way for another visit. From our entire team, thank you again and see you very soon.

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Reviewed 27 July 2014

This was our 4th stay at the Best Western in Olean. Once again we were very satisified with the hospitality. The breakfast was wonderful--pancakes, egg sandwich, hard boiled eggs, as well as all types of pastries and items to go. Great coffee as usual. We would definately recommend that if you are in the area to stay at Best Western.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Maria W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yatin P, General Manager at Best Western Plus University Inn, responded to this reviewResponded 5 August 2014

I am so happy to hear that you have made us your home away from home, we try our very best to deliver the very best experience each and every guest visiting our hotel. I do have to Agree, Sue does a great job organizing and creating wonderful breakfast options for our guest. We hope you continue to visit Olean and stay with us. Till next time, thank you from everyone here and we hope to see you real soon.

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Additional Information about Best Western Plus University Inn

Address: 3051 West State Street, Olean, NY 14760-1832 (Formerly BEST WESTERN PLUS University Inn)
Phone Number:
Region: United States > New York > Olean
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Olean
Price Range: £71 - £94 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus University Inn 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Best Western Olean
Olean Best Western

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