We are french citizens, having stayed there through a travel agency booking.
I wrote this comment in English on purpose to be read by the largest trip advisor users
Don't only consider the nice photos from the hotel web page. The hotel surroudings is awful !! with only new building under construction all around.
We have been staying there for a week splitted in two parts. The 1st 2nights were almost OK despite a need to pay for anything extra, including 2€ per night for the safe in the room, empty minibar...Noise isolation in the room is almost inexistant and we can hear all tourists coming back to their rooms all around the night.
The 2nd part was almost a nightmare for all the french group travelling with us. We had been changed of rooms....with a great view....on a huge drill (see below photo), 2 meter from our balcony, generating huge noise from 8am to 8 pm !!
When we came back to the reception to exchange the rooms, the man at front desk was extremely arrogant mentioning they had no possibility to exchange the room !!
He never apologized and didn't even thought to provide some compensation : free drink at bar or anything else.
According to the other comments I have read regarding the frontdesk, I do suggest the hotel management to set up an audit of their guys (especially one) there and to to draw the conclusion they are not done for this job !!
This hotel seems dedicated for mass tourism with NO CUSTOMER CARE !!
To summarize, this hotel without any atmosphere, displaying ***** stars.....deserves maximum ** !!
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- Also Known As:
- Vera Hotel Serik
- Vera Hotel Mare