To the Sherwood Dreams Resorts management and staff, except the manager of the reception Mr. Yigit.
We would like to say so many thanks for a wonderful stay from the 10th of February to the 18th of February 2012. We are a family of 5 persons from Denmark. We arrived at the hotel Friday the 10th of February at around 1 PM, and were housed in 2 beautiful, large, clean, neat and very nice rooms. We were told that there was lunch time in the main restaurant, so we went immediately down to the beautiful large restaurant which served a variety of dishes. It was a pleasure. The food was fresh and good, without being ostentatious. We have experienced buffets which were significantly bigger and better, but overall the food was good. The food was almost the same every day, with very small changes. Lunch consisted roughly of the same things you got for dinner. But it's good to recycle leftovers instead of throwing nice and good food.
We had bought our hotel stay through a German travel agency "Urlaubstours" for a cheap price. We bought 2 "deals / vouchers" to 2 persons each, total 4 persons for one week from the 11th of February to the 18th of February 2012. We asked the travel agency if we could take a fifth person, and was told that we should contact the hotel about that matter. We contacted the hotel, told them about our bought "deals / vouchers" and asked them if we could take an extra person (our adult daughter) with us. We told them that we had paid for our "deals / vouchers," and they gave us a price for the extra person in the same rooms equal to 75% of the price we had paid per person.
When we had to buy plane tickets, we discovered that we could save a lot of money by traveling the day before. Therefore we bought an extra day for the whole family (5 people) via Otel dot com. The price for the extra day / night was a little bit more expensive than the price that we had given each day, but the difference was not very high, approximately 15%.
When we checked into the hotel, the first day was already paid to the Otel dot com. The day after I approached the front desk to pay the amount that we, several months earlier had agreed with the hotel about. We fortunately had a copy of an email from the hotel, which confirmed that we might as well take an extra person, and the agreed price.
Reception staff said they just had to speak to their manager before we could pay, and the day after we paid the agreed amount.
The day after, while the family sat in the lobby and played a game, two people approached us and asked if they could speak with me immediately about the extra person we had paid for. One of these two people was pretty nice, but the other, who represented himself as "the manager" Mr. Yigit Cinaroglu was pretty uncomfortable, or almost hostile.
Mr. Yigit asked me if I thought that the price we had agreed with the hotel was a fair price, and said to me that the correct price was almost 4 times larger, and if we did not pay the correct price, the lady who had agreed the price would pay the difference of her own pocket.
When I said to Mr. Yigit that the person had sent mail to 2 overall, he said to me that one of the CC recipients was himself. I told Mr. Yigit that he was the responsible for the agreement, because he didn’t act when he got a copy of the e-mail, but he refused obstinately, that it was his responsibility. Before that Mr. Yigit threatened me, that he would block our rooms, and throw us out of the hotel, although I have repeatedly made him aware that it first and foremost was his responsibility and that he could neither block our rooms nor throw us out. After a long and unpleasant discussion Mr. Yigit realized that he could neither block our rooms nor throw us out of the hotel. Mr. Yigit was almost a joke in front of the other manager who the whole time was present during the long discussion. Mr. Yigit was sweating like a dog that has come in an unequal battle, and commanded in a less nice way the nice manager to give him some napkins so he could wipe his sweat off. I demanded to speak with Mr. Yigit's boss, so I could complain about Mr. Yigit's behavior, and Mr. Yigit promised that he would arrange a meeting or a conversation with the "general manager" so I could complain about him, but he did not. Therefore, I am sending a copy of this review to the General Manager as a complaint about Mr. Yigit's behavior towards me and my family.
The other person whose name I unfortunately can’t remember was very nice - just like everyone else at the hotel. He complained many times the way we were treated, but I could clearly see that he could not do otherwise. He saw at least very sad.
I promised that I would never consider returning to the hotel, but I am willing to reconsider my decision, because everyone else at the hotel was very sweet and nice people. One arrogant man should not be allowed to ruin everything for an entire hotel / resort.
Subsequently, I spoke with the person "Necmiye Atli," which has sent us the mail, in which the price has been approved and made her promise me that she would write to me if she was forced to pay anything from her own pocket. I will under no circumstance accept that she pays anything from her own pocket. If there is anyone who has to pay some of own pocket, then it must be Mr. Yigit, who received the mail, but maybe had no time or interest to read it.
The hotel is very nice, beautiful and new, and it is located in an area where a lot of other new hotels are being built, and there is not much to experience near the hotel. If you rent a car, it's a perfect place to stay. One can easily drive to many attractions, not very far away from the hotel. Among other things we highly recommend are Aspendos, where you can experience the best-preserved Roman amphitheater, the waterfall at Kursulu, the waterfall at Manavgat, the ancient city of Side and many other attractions.
The hotel's Spa staff is great, they are nice to talk to, and with a little negotiating you can get a great massage for a very reasonable price. Turkish Hammam is free if you can do it for yourself or together with some friends or family members, but you need to remember to take some shampoo with you. You can also buy a Hammam at a reasonable price. The manager of the Spa Yener Eser is a very nice and pleasant man.
The lovely entertainment and entertainment team is perfect, the staff was very friendly, enthusiastic and very, very entertaining. They involve the guests in almost all their entertainment so you can feel yourself as a part of the team and everyone was very sincere. All guests loved enjoying the entertainment and they laughed loudly and happily participated in the various activities. After one week stay, we felt as if we had known them for a very long time and felt a great loss, because we had to leave them. We could see the tear vessels in their eyes as the young team followed us close the last few hours of our stay. They ate with us and hugged us as if we were their family members. A huge salute to every one of the entertainment team, Olga, Ali, DJ-Murat, Ônder and the sweet Katya. You must all have great and sincere thanks from us all 5. We will miss you and remember you for a very long time. We have never experienced any entertainment team who were just as good as you, no matter how professionally it had been. You deserve many stars. So many heartfelt thanks to you all.
Finally, we would highly recommend the goldsmith / jeweler at the hotel Mr. Erkan Seno, a polite and honest gentleman, who you safely can rely on.
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- Also Known As:
- Sherwood Dreams Hotel Belek