Il start with the good bits, although the room was different to the one we booked it was faultless had a nice view of the pool, big balcony and was kept clean. The hotel itself is nicely furnished and the slides and pools were really enjoyable, even the evening entertainment was good each night.
The bad bits -
The hotel is not completely finished despite it saying so, there were workmen all around, the courts were not finished, lights in the reception missing and we were woken one morning by workman in the rooms below!!
The main bad point being the service!! None of the staff speak a word of English even ordering a water is a game of charades. 1 barman on each of the bars serving 2,500 people was ridiculous took between 30mins - 1 hr to get served, for women this is even longer as men get served quicker every time. Outside bars close at 11am as well.
Why o why only have 1 food hall for 2,500 guests!! - I'm an architect and that is really poor planning - the only way I can describe it is its like a festival where everyone is clambering to get to the front! It's an accomplishment if you don't get your plate knocked out your hand, slip on the floor or end up in a fight with a Russian of which represent 90% of the hotel guests. As for a table with cutlery forget it that was pipe dream, table serve for drinks was non-existent not once did staff ask us.
The food itself was the same every night and did make us ill for 2 days so we gave up eating at the hotel after 3 days in even though we had paid for it. The ice cream was nice but again took around 1 hr to get served as there was only one person serving everyday.
The a la carte restaurants always seemed busy but although being allowed to visit one out of the five for one night they never had a space so we gave up waiting in line every morning before 9am.
This hotel is no way a 5 star hotel resort 3 star at best everything is an effort and you will quickly get fed up of queuing and jostling for position your whole holiday. Not the relaxing quiet holiday we had planned. - now need a holiday to recover!
Never choosing a Crystal hotel ever again if that's how they treat guests.
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