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“Really wanted to give it a good review!”

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Crystal Waterworld Resort & Spa
Ranked #6 of 12 Hotels in Bogazkent
Reviewed 30 June 2013

Il start with the good bits, although the room was different to the one we booked it was faultless had a nice view of the pool, big balcony and was kept clean. The hotel itself is nicely furnished and the slides and pools were really enjoyable, even the evening entertainment was good each night.

The bad bits -

The hotel is not completely finished despite it saying so, there were workmen all around, the courts were not finished, lights in the reception missing and we were woken one morning by workman in the rooms below!!

The main bad point being the service!! None of the staff speak a word of English even ordering a water is a game of charades. 1 barman on each of the bars serving 2,500 people was ridiculous took between 30mins - 1 hr to get served, for women this is even longer as men get served quicker every time. Outside bars close at 11am as well.

Why o why only have 1 food hall for 2,500 guests!! - I'm an architect and that is really poor planning - the only way I can describe it is its like a festival where everyone is clambering to get to the front! It's an accomplishment if you don't get your plate knocked out your hand, slip on the floor or end up in a fight with a Russian of which represent 90% of the hotel guests. As for a table with cutlery forget it that was pipe dream, table serve for drinks was non-existent not once did staff ask us.

The food itself was the same every night and did make us ill for 2 days so we gave up eating at the hotel after 3 days in even though we had paid for it. The ice cream was nice but again took around 1 hr to get served as there was only one person serving everyday.

The a la carte restaurants always seemed busy but although being allowed to visit one out of the five for one night they never had a space so we gave up waiting in line every morning before 9am.

This hotel is no way a 5 star hotel resort 3 star at best everything is an effort and you will quickly get fed up of queuing and jostling for position your whole holiday. Not the relaxing quiet holiday we had planned. - now need a holiday to recover!

Never choosing a Crystal hotel ever again if that's how they treat guests.

Room Tip: Ask for a room facing the pool least you may not end up facing a building site across the road
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  • Stayed: June 2013, travelled as a couple
    • Value
    • Location
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16  Thank Adamls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
waterworld c, Ön Büro Müdürü at Crystal Waterworld Resort & Spa, responded to this reviewResponded 14 April 2016

Dear Valued Guest,
Thank you for being our guest and for taking the time to share your review following your stay.
As Crystal Hotels Resorts & Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in our work, or show us that we are on the right course.
We would like to inform you that your contribution has been sent directly after its publication to our management. Due to technical reasons, we are only now possible to inform you of the receipt of your review.
We hope that you will give us one more time your trust and we welcome you again in one of our hotels.
Best Regards
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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388 - 394 of 1,416 reviews

Reviewed 29 June 2013

Not safe, dangerous for life, disgusting service, poor management, Reluctant personnel, asked to call a doctor reception ignored pretending they do not speak English, asked to meet with general manager no one replied. My advise to all tourists for your own safe try to avoid this hotel.

  • Stayed: June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
8  Thank Anael N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
waterworld c, Ön Büro Müdürü at Crystal Waterworld Resort & Spa, responded to this reviewResponded 14 April 2016

Dear Valued Guest,
Thank you for being our guest and for taking the time to share your review following your stay.
As Crystal Hotels Resorts & Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in our work, or show us that we are on the right course.
We would like to inform you that your contribution has been sent directly after its publication to our management. Due to technical reasons, we are only now possible to inform you of the receipt of your review.
We hope that you will give us one more time your trust and we welcome you again in one of our hotels.
Best Regards
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2013

If you want food poisoning a tetanus and the worst possible service ever then book this hotel. Outside toilets covered in urine and excrement all day long. Staff have to be the rudest people on the planet and even worse if you are a lady as you are a second in this hotel men are always served first!!!! And that's if you get served at all. Shops and concessions within the hotel are corrupt and very over priced (35 euros) for sun tan lotion wow!!. Food the same every single night nothing changes!! My self and my son were served raw chicken not just pink raw flesh at the smaller restaurant, when I complained the chef if you can call them chefs just shrugged his shoulders. Management included!! If someone smashes a glass don't expect it to be cleaned up straight away as they wait for housekeeping to clean everything, I've seen smashed glass on the floor for at least an hour in a busy restaurant with children! And the waiters just refuse to pick it up, so off course I did it myself. 5 star!!!!! Maybe it's me but this place is terrible.

  • Stayed: June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
7  Thank Paolo F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
waterworld c, Ön Büro Müdürü at Crystal Waterworld Resort & Spa, responded to this reviewResponded 14 April 2016

Dear Valued Guest,
Thank you for being our guest and for taking the time to share your review following your stay.
As Crystal Hotels Resorts & Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in our work, or show us that we are on the right course.
We would like to inform you that your contribution has been sent directly after its publication to our management. Due to technical reasons, we are only now possible to inform you of the receipt of your review.
We hope that you will give us one more time your trust and we welcome you again in one of our hotels.
Best Regards
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2013

I wrote to say that I would be visiting this Hotel two days after it was opened. On the morning of our departure, I noted that the hotel has posted on 'Facebook' that it was not open until 6th of June, 2 days after our arrival. I rang Thomas Cook and they had not been informed. We set off and my daughter had had a message to say we would be staying in another Crystal Hotel (Paradiso Verde). She had looked at this and wasn't happy about the move. When we arrived at Antalya airport, we received a letter to say that we were being transferred to Crystal Palace in Side. To cut a long story short, it was fabulous. We had an upgrade to a large family room, with two rooms and 'two!!!' flat screen tv's. We also received 25% of our accommodation cost back. All in all, Thomas Cook could not have been more helpful and thanks to Colin our Resort Rep for all his help. Unfortunately I cannot post the menus for the restaurants in Waterworld, as when we left Thomas Cook were still not putting people into this hotel. It says it all.

  • Stayed: June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
15  Thank Pauline H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
waterworld c, Ön Büro Müdürü at Crystal Waterworld Resort & Spa, responded to this reviewResponded 14 April 2016

Dear Valued Guest,
Thank you for being our guest and for taking the time to share your review following your stay.
As Crystal Hotels Resorts & Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in our work, or show us that we are on the right course.
We would like to inform you that your contribution has been sent directly after its publication to our management. Due to technical reasons, we are only now possible to inform you of the receipt of your review.
We hope that you will give us one more time your trust and we welcome you again in one of our hotels.
Best Regards
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 week ago via mobile
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Stayed: January 2018, travelled as a couple
Thank Sabina D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KILITHOSPITALIT... G, Yönetici at Crystal Waterworld Resort & Spa, responded to this reviewResponded 1 week ago
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Report response as inappropriate
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Reviewed 4 weeks ago via mobile
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Stayed: October 2017, travelled on business
1  Thank Gokhan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KILITHOSPITALIT... G, Yönetici at Crystal Waterworld Resort & Spa, responded to this reviewResponded 2 weeks ago
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Reviewed 15 December 2017
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  • Stayed: May 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Merve Ö
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KILITHOSPITALIT... G, Yönetici at Crystal Waterworld Resort & Spa, responded to this reviewResponded 18 December 2017
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Additional Information about Crystal Waterworld Resort & Spa

Address: 19. Cadde | Bogazak Beldesi, Kadriye, Belek 07500, Turkey
Phone Number:
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Serik District > Belek > Kadriye > Bogazkent
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 12 Hotels in Bogazkent
Price Range: £77 - £199 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crystal Waterworld Resort & Spa 5*
Number of rooms: 882
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