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“great choice”

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Crystal Waterworld Resort & Spa
Ranked #6 of 10 Hotels in Bogazkent
Romania
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“great choice”
Reviewed 22 July 2013

we've stayed in this hotel in July 2013, 1month after it's opening. everything related to accommodation, food, spa, pools and water park are simply great- clean and well furbished rooms, diverse and well cooked food, good spa (if you want the most relaxing massage ever ask for Suleyman), large pool and diverse water slides- for both small kids and teens or adults. If I would have to ceiticize something, that would be the open theater, where the tables and chairs are not enough for everybody and if you want to get a decently positioned table you have to be there at least 1 hour before the show starts, as well as the garden which, opposite to other resorts we've visited in Turkey, does not have enough garden alleys for long walks. Anyhow, I warmly recomend this hotel as a great summer destination.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank lmm23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
waterworld c, Ön Büro Müdürü at Crystal Waterworld Resort & Spa, responded to this review, 14 April 2016
Dear Valued Guest,
Thank you for being our guest and for taking the time to share your review following your stay.
As Crystal Hotels Resorts & Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in our work, or show us that we are on the right course.
We would like to inform you that your contribution has been sent directly after its publication to our management. Due to technical reasons, we are only now possible to inform you of the receipt of your review.
We hope that you will give us one more time your trust and we welcome you again in one of our hotels.
Best Regards
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,257 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (80)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Serbian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
london
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 22 July 2013

We stayed there last week, and our feedback is no way could you call it a 5 star hotel – more like a 4 star. Nice clean hotel but food was a big let-down.
The good points
• With everything being new, was clean and sparkly. Nice décor most of the hotel.
• Bedrooms, although lots of mdf, nice, clean, enough room. Bathrooms have a big shower (no bath though).
• Turkish staff very helpful and polite throughout the hotel.
• Lots of sunbeds, never any problem getting one where we wanted.
• Really great, fun, waterslides – will keep the family occupied most the days (however timings were rubbish – closes from 12 till 2. Then all close at 5.30). Two big pools, plus one water play area for younger kids which were great. (nb Beach is very pebbly and actually not a great beach for kids)

The bad points
• Food was very low quality – there is one main restaurant called Crystal, where basically you get the same things everyday (salads choice and flavour was great; hot foods bland, tasteless and generally the sorts of foods seemed to be targeting Eastern European palate). It was loud and chaotic and a horrible experience. Queues at peak times of over 15 mins to get dinner (not great if you have kids with you). Not an enjoyable dining experience at all.
• The other inclusive restaurants: Aqua bar served a limited choice each day, but we went there as calmer and not as crazy as Crystal. Two other snack bars – both same exactly the same menu. Plus exactly the same menu each day with 4 or 5 things (pizza, chips, burgers, salad and dessert) so it got very tedious. If you are a vegetarian, basically pizza and salad every day. There is a patisserie where you can get very sweet sickly cakes all day, coffee, drinks etc. as well as ice-creams.
• A la carte – to confirm you get 1 restaurant only per week you are staying. The restaurants are small – 10 tables in each and only one sitting (even though they shut at 9.30ish so they could easily fit another sitting in). We went to the Chinese – Dragon. It was the absolutely worst Chinese we have had in our life. You get about 10 things on the menu . So for eg. Oriental salad was a regular salad with soya sauce on it! Inedible. The people on the table next to us left within 30 mins of trying their food. Most of our food was left on the plates. Shocking for a supposedly five star! If you go with Thomas cook – they have an agreement with the hotel that you can try each restaurant once. However good luck in managing to get a booking – impossible.
• 70% of guests are Russian, which generally meant lots of miserable faces (sorry, a cliché but really was true) and no concept of queues at meal times. The Russian staffs was very unhelpful (especially the couple of ladies on reception).
• Spa is very nice to look at – but treatment is very average. If you have a hammam, then don’t expect any privacy – other customers walk in and out and they show other potential customers in to have a look, while you are lying there with hardly any clothes on, not very relaxing. Men came into the female changing room as the male changing room was full! Also at the end of the treatment they really push you to book something else – not what you need when you are trying to relax.
• The hotel is built on a long narrow strip of land – so everything is in one straight line. Not much greenery or open space. Also lots of walking required to get from the restaurant to your room etc.

Room Tip: Our family room was at the end of the hotel - looked out onto the water slides. Good location as poo...
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank shsh7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
waterworld c, Ön Büro Müdürü at Crystal Waterworld Resort & Spa, responded to this review, 14 April 2016
Dear Valued Guest,
Thank you for being our guest and for taking the time to share your review following your stay.
As Crystal Hotels Resorts & Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in our work, or show us that we are on the right course.
We would like to inform you that your contribution has been sent directly after its publication to our management. Due to technical reasons, we are only now possible to inform you of the receipt of your review.
We hope that you will give us one more time your trust and we welcome you again in one of our hotels.
Best Regards
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
falkirk
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 July 2013

Hotel is fantastic especialy as its just opened .Emrie from lobbie bar and Nurgou from prestige bar are the best cocktail makers by far .Get these guys to train the rest of the bar staff at coctail making .That's my only small gripe .Staff ,food ,rooms pools etc all great .

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank joeFalkirk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
waterworld c, Ön Büro Müdürü at Crystal Waterworld Resort & Spa, responded to this review, 14 April 2016
Dear Valued Guest,
Thank you for being our guest and for taking the time to share your review following your stay.
As Crystal Hotels Resorts & Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in our work, or show us that we are on the right course.
We would like to inform you that your contribution has been sent directly after its publication to our management. Due to technical reasons, we are only now possible to inform you of the receipt of your review.
We hope that you will give us one more time your trust and we welcome you again in one of our hotels.
Best Regards
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East Jerusalem, null, Israel
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 15 July 2013

This hotel is fantastic. i really liked it and the kids had so much fun,,, we enjoyed our 8 days there, the food is very delecious and there are many choices, workers are very nice and the most enjoyable part was mini club ,kids had so much fun there,, we'll be back crystal waterworld:))

Room Tip: ask for family rooms if you have kids with you
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Rafeef A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
waterworld c, Ön Büro Müdürü at Crystal Waterworld Resort & Spa, responded to this review, 14 April 2016
Dear Valued Guest,
Thank you for being our guest and for taking the time to share your review following your stay.
As Crystal Hotels Resorts & Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in our work, or show us that we are on the right course.
We would like to inform you that your contribution has been sent directly after its publication to our management. Due to technical reasons, we are only now possible to inform you of the receipt of your review.
We hope that you will give us one more time your trust and we welcome you again in one of our hotels.
Best Regards
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rochdale
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 15 July 2013

I would like to redress the balance about this hotel.
I was really concerned about the feedback before I went to this Hotel.
This Hotel is fantastic, the staff are amazing all facilities are first class, the rooms are beautiful the food is fantastic and all amenities first class.
There isn't anything that I could say that is negative about this Hotel. I will definitely return and will recommend to all I meet.
Regards
Kathryn Thompson (Manchester)

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
13 Thank 60BirthdayT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
waterworld c, Ön Büro Müdürü at Crystal Waterworld Resort & Spa, responded to this review, 14 April 2016
Dear Valued Guest,
Thank you for being our guest and for taking the time to share your review following your stay.
As Crystal Hotels Resorts & Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in our work, or show us that we are on the right course.
We would like to inform you that your contribution has been sent directly after its publication to our management. Due to technical reasons, we are only now possible to inform you of the receipt of your review.
We hope that you will give us one more time your trust and we welcome you again in one of our hotels.
Best Regards
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adana, Turkey
1 review
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 15 July 2013

We have just checked out of the hotel. We stayed as a group of 18. Each of us loved our holiday. The slides were best for both for kids and adults.Food variety was amazing. The patisserie was our favourite place with its Turkish coffee! We admired the cleanliness of the hotel and was surprised to see the staff wiping the chandelier on the wall for five minutes.We loved our room, the beds and the air con. were perfect. Thank you Crystal Waterworld for valuing us letting us experience a great holiday. I'll definitely be advising it to others.

Room Tip: Our room was in the middle of the hotel, near the alacarte restaurants, which was good for us as the...
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank magdiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
waterworld c, Ön Büro Müdürü at Crystal Waterworld Resort & Spa, responded to this review, 14 April 2016
Dear Valued Guest,
Thank you for being our guest and for taking the time to share your review following your stay.
As Crystal Hotels Resorts & Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in our work, or show us that we are on the right course.
We would like to inform you that your contribution has been sent directly after its publication to our management. Due to technical reasons, we are only now possible to inform you of the receipt of your review.
We hope that you will give us one more time your trust and we welcome you again in one of our hotels.
Best Regards
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rochdale, United Kingdom
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 14 July 2013

Resided at Crystal Waterworld for week July 4th till July 11th. Fantastic hotel with wonderful staff. The best by a mile all inclusive holiday my family have ever had. We were a party of 8 which included 2 children, ages 5 and 9. The food was great with lots of choices and always available. The bars were well staffed with no queues and the drinks were of generous proportions. The kids loved the kids club. My star staff member award goes to Kamil on reception who was of invaluable assistance when I needed to contact and deal with the local hospital. I cannot recommend highly enough.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank david_t580426
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
waterworld c, Ön Büro Müdürü at Crystal Waterworld Resort & Spa, responded to this review, 14 April 2016
Dear Valued Guest,
Thank you for being our guest and for taking the time to share your review following your stay.
As Crystal Hotels Resorts & Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in our work, or show us that we are on the right course.
We would like to inform you that your contribution has been sent directly after its publication to our management. Due to technical reasons, we are only now possible to inform you of the receipt of your review.
We hope that you will give us one more time your trust and we welcome you again in one of our hotels.
Best Regards
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crystal Waterworld Resort & Spa

Property: Crystal Waterworld Resort & Spa
Address: 19. Cadde | Bogazak Beldesi, Bogazkent, Belek 07500, Turkey
Phone Number:
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Belek > Bogazkent
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 10 Hotels in Bogazkent
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Crystal Waterworld Resort & Spa 5*
Number of rooms: 882
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