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“Scots do 5* Turkey - Not here you won't” 3 of 5 bubbles
Review of Crystal Waterworld Resort & Spa

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Crystal Waterworld Resort & Spa
Ranked #5 of 10 Hotels in Bogazkent
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“Scots do 5* Turkey - Not here you won't”
3 of 5 bubbles Reviewed 13 July 2014 via mobile

Firstly let me be clear the hotel is beautiful, very large (maybe to big to have a good atmosphere) and has 5* facilities including an optician on site should your glasses break etc. But as far as the ultimate all inclusive...it is not. Yes you have a mini bar in your room but only minimum soft drinks and water, if you want more speak to guest relations. The rooms are ok not like the raddison hotels here though, thankful for the aircon as I think I would have melted.

Ok so here are the high points... going with extended family then there is something for everyone a quiet pool that is very large and at one end the animation team are situated the other is peaceful. Then you have the water park (not for the faint hearted) our 8yr old loved it!

Plenty of bars and snack bars for lunch etc my favourite was the pattiserie for coffee and a sweet treat :)

Now for my warning its is not popular with the british but teeming with Rude Obnoxious Russians that are ill mannered and will take the food and cutlery right off your plate, cut in front of you when you are patiently waiting to get freshly cooked food, well my response to that was to give as good as I got and bit a few faces off like a bulldog with lipstick, after which we personally didn't have anymore issues.

The staff have limited english some very broken at best others more understood, we found being able to say please and thankyou in turkish got us a long way! They don't like the Russians either!

If you are looking for 5* ultimate all inclusive you won't get that here the setup is a little bit of a let down and no table service which we would have expected as well as international brands included, particularly with the price of the holiday etc. Dinner time is chaos but that is not the hotels fault is the calibre of clientele it is like they've never seen food and pile high their plates and waste it all!

Also families be warned the al la carte restaurants some are no children allowed now we we're celebrating a 10th wedding anniversary which we would have liked to have gone to the steakhouse as this is the only one that apealed to us and guess what no children!!!! Why??? What are we to do with our kids leave them in the room? Anyway we didn't partake in that experience and another disappointment to add the our list!

Now kids club don't cater for the English speaker but thats is again due to the popularity amongst the brits but its also hard for the kids to communicate their needs and wants. That being said my little charmer didn't have an issue with much of the staff as he spent the whole time learning turkish words and they loved that, but only went twice in the two weeks and we had to brib him to go the second time just so we could have a break from the madness of kids on holiday!

Please I know I've focused on some negative points but the hotel is lovely its just located in a secluded area and the beach is not great. The area is NOT Belek it is at least 20mins outside and there is very little there. If you need a chemist or some clothes shops it has them but limited.

We did enjoy our stay but not enough to want to return with our extended family. Think for the money we paid and what we thought we were getting that we should have gone to Mexico.

I will say if you have booked go with an open mind learn to say please and thank you and if you go in July ask for a room that faces away from the pool sides it will be cooler as the sun beems in all day long on the pool side and the temperatures have been extremely hot high 40s the whole time we were there, also visit the turkish delight shop in the hotel it is amazing :) I had to walk past it eveyday with a sample tray ;)

Stayed July 2014, travelled with family
Helpful?
6 Thank Naomi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
waterworld c, Ön Büro Müdürü at Crystal Waterworld Resort & Spa, responded to this review, 15 July 2014
Dear Mr / Mrs,
First of all we would like to thank you for taking the time to write a comment about Crystal waterworld Resort.
As Crystal Hotels Resorts &Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in ourwork.
Our hotel was a pleasure to welcome you. We hope to see you among us again.
Yours Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,023 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (72)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Serbian first
  • Slovak first
  • Swedish first
  • Turkish first
  • Any
English first
Southern Poland
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 13 July 2014

Just back from a 2 week stay at Crystal Waterworld, through a TUI booking. Fantastic. Easy to book, clear documentation, very smooth airport transfers. Bell boys collect luggage from bus, help you to reception, take your luggage to your room. Lovely hotel, huge choice of meals in so many different restaurants, fantastic service - loads of friendly staff dashing about clearing tables. Gorgeous pools, great slides, masses of entertainment for adults and children, LOADS to do, good beach (a few stones but they clear the stones at night), loads of poolside and beach loungers - we ALWAYS got 3 loungers together - plenty of room in the restaurants, lovely hotel room with balcony overlooking the pool, 1 room with double bed, 1 room with 2 singles. Lovely clean bathroom, huge shower. Room cleaned, bed sheets changed every day if you asked. Excellent a/c eco-friendly - switches off automatically when doors are opened, same with the lighting. All staff that need to deal directly with guest speak English. Big hotel so loads of guests from all over the world. Not many English so if you are not keen on foreigners, don't go here. We loved hearing all the different languages and as we speak English French, Polish and some German, we had no problem meeting people. My daughter managed to cut her scalp whilst performing a silly pool stunt. The hotel has a doctor's surgery 24/7 - the wound was cleaned and stitched up and dressed within 45 minutes. No complaints at all about this hotel. Fantastic weather, easy driving - we hired a car to visit the ruins at Perge and Side, the bazaar at Mangavet, the waterfalls at Antalya etc. Europcar will give you a GPS t'ing to help you find where you are going although we used a a map. Shopping centre just outside the hotel has everything you might need, and is cheaper than the shops inside the hotel, but the staff in the hotel shops are so nice and friendly, it's worth paying a bit more. Super bar staff: I never waited more than 1 minute for a drink - but I did learn to say Please and Thank you in Turkish which delights the staff so much, they run to serve you. Anyone who doesn't like this hotel must be xenophobic, so ought to stay at home.

Room Tip: Ask for a pool view if you don't go to bed early. You can sit on the balcony and enjoy the musi...
See more room tips
  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Raba500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
waterworld c, Ön Büro Müdürü at Crystal Waterworld Resort & Spa, responded to this review, 15 July 2014
Dear Guest,
Thank you very much for taking the time to write a comment about Crystal Waterworld Resort.
Weare very happy to read that you enjoyed your holiday in our hotel.
We will be honoured to welcome you again in the future.

Yours Sincerely,
Crystal Waterworld Family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 11 July 2014

first thanks for everything and all was ok in hotel for food and service and pool.when u want compare a hotel with another hotel u must check price too,with such price hotel is great if u want spend double than and get 10% more better hotel u can booking on other hotel too.
p.s: this points is just for hotel general manager
1-you can cooking food more better too
2-in bathroom water dont go out good and always have water on earth,
3- for A/c u must make C from 20 not 23 and usually stop in some hr and must make on again

Room Tip: the floor is not good
See more room tips
  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank mohhamad c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
waterworld c, Ön Büro Müdürü at Crystal Waterworld Resort & Spa, responded to this review, 13 July 2014
Dear Mr / Mrs,
First of all we would like to thank you for taking the time to write a comment about Crystal waterworld Resort.
As Crystal Hotels Resorts &Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in ourwork.
Our hotel was a pleasure to welcome you. We hope to see you among us again.
Yours Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tel Aviv, Israel
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 4 July 2014 via mobile


Small cramped room for 3. Took 8 hours to repair leaking plumbing .No a/c at heat 38 c day.
No a/c in Lobby-dining room and public areas. Smelly. Staff don't understand Englishat all. Not helpful. Bell boys wait for visitors to carry bags up the stairs into lobby area before helping with baggage.
Not going there again.

  • Stayed July 2014
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank maglevy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
waterworld c, Ön Büro Müdürü at Crystal Waterworld Resort & Spa, responded to this review, 13 July 2014
Dear Mr / Mrs,
First of all we would like to thank you for taking the time to write a comment about Crystal waterworld Resort.
As Crystal Hotels Resorts &Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in ourwork. Actually, we have 24 hours A/C in rooms, lobby, dinning rooms and we dont have rooms under the Lobby area.
Our hotel was a pleasure to welcome you. We hope to see you among us again.
Yours Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 17 June 2014

We stayed at this hotel first 2 weeks of June. We arrived at the hotel 12.15am on Sunday morning, we had to carry our own bags into the lobby before the bell boy decided to turn up. We then had to look round for reception as it wasn't visible from the entrance, checking in was straight forward once located,

1st the good points, the hotel is definately a 5* and the water slides are wicked.
The evening entertainment brought in was really good, mostly dance groups. The hotel has the capacity for the amount of guests that stay there. The life guards around slide pools were very good and strict with people hogging the rings.


Now the bad points: the service is definately 2/3*
Room cleaning was very poor, bins not emptied,empty water bottles not disposed of. Bathroom sink and toilet not cleaned properly and floors not mopped. Overall way below the standard we are used to in Turkish hotels.

The Restaurant, you won't starve but the food is repetitive but tastes OK.
Didn't bother too much at breakfast time, but if you go down before 8.30pm for your evening meal "God help you", because its like a cattle market. Finding a clean table with cutlery on is virtually impossible.
Again way below standard.
Cleanliness around the pool areas very poor, there were only half a dozen Brit families out of a total of around 2,300 guests.
Drinks weren't too bad but the cocktails had no trimmings. Overall we made the best of it but was very disappointed.

Go to this hotel with an open mind but beware of the Russians treat them as they treat you

  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank Julie48wales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
waterworld c, Ön Büro Müdürü at Crystal Waterworld Resort & Spa, responded to this review, 13 July 2014
Dear Mr / Mrs,
First of all we would like to thank you for taking the time to write a comment about Crystal waterworld Resort.
As Crystal Hotels Resorts &Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in ourwork.
Our hotel was a pleasure to welcome you. We hope to see you among us again.
Yours Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surrey
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 11 June 2014

We booked this hotel a year ago and read the reviews on trip adviser but thought that all the problems mentioned were teething problems as it was a new hotel.... Unfortunately we experienced all the same problems and more.... If you are looking for 5 star accommodation then this hotel is fine, but you will not want to eat! The food and drink was disgusting, the quality was poor the Al Carte (if that's what you call them) were terrible, didn't even serve Mexican food in the Mexican restaurant.. The drinks from the pumps were flat, buffet served exactly the same food for 7 days no variation, the list
goes on... I would not recommend this hotel if you are looking for good food and drink !!!

  • Stayed May 2014
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
8 Thank Carlybrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
waterworld c, Ön Büro Müdürü at Crystal Waterworld Resort & Spa, responded to this review, 30 June 2014
Dear Sir / Madam,
First of all we would like to thank you for taking the time to write a comment about Crystal waterworld Resort.
As Crystal Hotels Resorts & Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in our work.
Our hotel was a pleasure to welcome you. We hope to see you among us again.
Yours Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 10 June 2014

I can't believe that people going on here saying how nice the food and drink is at this hotel if they think the food is good here I would hate to no what they are eating at home.must be no other word than rank that I can use unless you like cheese rolls and bottled water .there was 11 on our party and 10 were all bad stomachs and sick yes the hotel look is great but shame the rest doesn't live up to it .was that bad that we even moved to another hotel .honestly if you have booked this hotel I move now or just not go as you will hate this hotel.

  • Stayed May 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank Kent K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
waterworld c, Ön Büro Müdürü at Crystal Waterworld Resort & Spa, responded to this review, 30 June 2014
Dear Sir / Madam,
First of all we would like to thank you for taking the time to write a comment about Crystal waterworld Resort.
As Crystal Hotels Resorts & Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in our work.
Our hotel was a pleasure to welcome you. We hope to see you among us again.
Yours Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crystal Waterworld Resort & Spa

Property: Crystal Waterworld Resort & Spa
Address: Belek - Bogazkent Beach, Bogazkent, Belek 07500, Turkey
Phone Number:
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Belek > Bogazkent
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 10 Hotels in Bogazkent
Price Range (Based on Average Rates): £
Hotel Class:5 star — Crystal Waterworld Resort & Spa 5*
Number of rooms: 882
Reservation Options:
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