First of all have to say that Hotel design and interior are good but.....
First, had read much information about Bogazkent like about little country side not the center of Belek so hoped to find five star peaceful hotel all my hopes were broken just arriving to Crystal Waterwold
The crowd of tourists ( mostly from Russian nouveau riche ) no having elementary skills of etiquette
Second, no chance for my 8 years old bunny to get Slide because pool is rather small and there are so much people
Third, elevator in my building not working from morning and my 8 years old daughter very tired to go up and down for many times to the 4th!!!!!! floor (excuse me or we are not in 5 stars hotel?) such kind of problems must be decided in 1-2 hours in SUCH kind of hotels. After 1000th asking reception about elevator one of stuff recommend us to use stuff's elevator wich is back to guest's one. The question is why didn't say me about this before
Fourth, restaurant during breakfast dinner and supper looks like battle ground at first we looking for a place to seat for 15-20 minutes after I must leave my daughter not to miss the sitting place and after go to get some food
Fifth and last, when checked in there weren't soap and shower gel and shampoo went down to lobby to ask and smell in room was so.... prefer disinfection smell
Sorry will not come back next summer
Not enough capacity for such quantity of guests to provide quality service and VERY MANY LOW CLASS RUSSIANS
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