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“Great staff great hotel.” 4 of 5 bubbles
Review of Holiday Inn Oneonta

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Holiday Inn Oneonta
Ranked #6 of 9 Hotels in Oneonta
Eaton, Ohio
2 reviews
“Great staff great hotel.”
4 of 5 bubbles Reviewed 8 August 2013 via mobile

It's a great place to sleep because it sets on a quiet piece of property off the highway. You can open your window and enjoy the breeze without all the road noise. Overall the people that work here are the best employees a Holiday Inn could want. Super nice and always happy.

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Omwelder73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OneontaHI, Manager at Holiday Inn Oneonta, responded to this review, 12 August 2013
Thank you for your review! It is great to hear that our staff has provided you with excellent customer service. We strive to exceed our guests expectations. We hope you think of us whenever you are staying in our area.

Warmest regards,
Tifanne Wells
Catering Sales Manager
Holiday Inn Oneonta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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250 reviews from our community

Traveller rating
    54
    70
    73
    34
    19
See reviews for
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • French first
  • Any
English first
Lake in the Hills, Illinois
1 review
4 of 5 bubbles Reviewed 27 July 2013

I read the other reviews so at first i wasnt sure what to expect. It is true, there is no elevator but you really dont need one for just two floors. Showers in the am were warm, Hot in the evening. Didnt use the coffee pot. The fridge was enough for all of our food. What impressed me the most was the housekeeping staff. Towels and sheets were clean, room was clean. They were always happy and friendly. That truly made my stay. Staff at the front desk were friendly and helpful. Pools was clean and large. Maybe make it more affordable.

  • Stayed July 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank gmf395
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OneontaHI, Manager at Holiday Inn Oneonta, responded to this review, 29 July 2013
We are happy that you enjoyed your stay with us! At the Holiday Inn Oneonta we make customer service a priority. I am glad to hear our housekeeping staff was doing just that. I hope you think of us each time you are in the area.
Warmest regards,
Tifanne
Catering Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pasadena, MD
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 27 July 2013

This was a decent hotel in Oneonta, close to the Hall of Fame. Our room was clean but as others have mentioned, internet service was out for some of our stay. We also had an issue with the air conditioning, but the hotel was prompt with sending someone up to fix it for us (and was also prompt again later when it stopped working later that same night). We had a lot of luggage and wished for an elevator (so ask for a first floor room if you have a lot too)! There is an outdoor pool, though we didn't have time to go swimming. We did enjoy our stay and our trip to the Baseball Hall of Fame.

Room Tip: If you have a lot of luggage, ask for a room on the first floor!
See more room tips
  • Stayed July 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank familyof4Pasadena_MD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OneontaHI, Manager at Holiday Inn Oneonta, responded to this review, 29 July 2013
Thank you for your review, here at the Holiday Inn Oneonta we are always looking for ways to improve the service we provide to our guests. Having input is always helpful so we know where to focus our efforts! We hope to see you next time your are in the area so we have the opportunity to show you that your comments help us to improve. Thank you for being our guest.
Warmest regards,
Tifanne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Highland Park, New Jersey
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 27 July 2013

I had a block booked with my team. I was one of the first to arrive. They told me my room was not ready and to wait at least an hour. I explained that others on the team would not be coming till late and if they can switch rooms since I have a 5 year old. No chance it seems too complicated for this staff...next time I will stay at the Hampton

  • Stayed July 2013, travelled with family
    • 1 of 5 bubbles
      Service
Helpful?
Thank Dylradd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OneontaHI, Manager at Holiday Inn Oneonta, responded to this review, 29 July 2013
I sincerely apologize that we did not live up to the expectations you had for your stay! At the Holiday Inn Oneonta we try to make each guest feel welcomed. Please call ahead for your next stay and speak to a manager regarding this visit, we would like the opportunity to show you that customer service is a priority for us.
Warmest regards,
Tifanne Wells
Catering Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Crystal Lake, Illinois
1 review
4 of 5 bubbles Reviewed 29 June 2013

Wanted to send a Huge Thank-you to every single employee at the Holiday Inn! Kayla, thank-you for making our team BBQ a hit. The staff here is wonderful, accommodating and helpful. There is no elevator, but the staff was a huge help in getting all of our luggage up the stairs. The breakfast was a great way to start the day. The location to All Star Village, is very convenient. There is a Walmart just a short drive away as well. Thanks again Holiday Inn!

  • Stayed June 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AJK2342
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OneontaHI, Manager at Holiday Inn Oneonta, responded to this review, 17 July 2013
We are appreciative of your glowing review. Here at the Holiday Inn Oneonta we strive to not only meet but exceed our guests expectations. Baseball season is always a busy one in this area and we are glad that our staff and management team were able to make your stay an enjoyable one.

Warmest regards,
Tifanne Wells
Catering Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barrie, Canada
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 31 May 2013

I loved this hotel! Booked the King Suite with jacuzzi. Honestly, my internet worked 100% fine on my iPad, and I had no issues. Front desk staff were super friendly. I believe the gentleman who checked us in was Zach? Taller guy with blonde hair. He was SUPER friendly. I really felt like he enjoyed talking to guests. I love that this chain has the Bonus Points too. Thanks for a great stay, guys!

  • Stayed May 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JaclynB798
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OneontaHI, Director of Sales at Holiday Inn Oneonta, responded to this review, 11 June 2013
Thank you so much for your kind words. I am happy to hear you love our property! I hope your future travels brings you back to our area. Thank you for staying with us.


Warmest regards,

Alison Crotts
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, North Carolina
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 29 May 2013

Having traveled for days we ended up here - they had good rates for the area. There is no elevator for the second floor rooms. The room size was average, the amount of bath towels, hand towels and face cloths changed daily, the hot water was almost warm enough, the coffee pot leaked so they replaced it saying "we wait till there is a complaint before we replace the old ones with new ones." My question is why not put the new ones in BEFORE the customer has to complain - after it leaks all over the tray twice??" The only good thing was the cleaning person found in the hall to help clean up the coffee mess. She got maintenance to replace the coffee pot. There is a full restaurant downstairs but they charge $9.95 for breakfast buffet - no continental breakfast here. Dinner wasn't cheap but the food was OK just overpriced for what you got. Was not very impressed with this facility.

  • Stayed May 2013, travelled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank JAMeyers27613
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OneontaHI, Director of Sales at Holiday Inn Oneonta, responded to this review, 11 June 2013
Thank you for your recent review. I apologize if we were unable to impress you during your stay. We strive to exceed guests' expectation and we clearly fell short in your instance. I agree with your comment of addressing issues before they arise. We take a proactive approach to equipment maintenance I was shocked to see that comment. I appreciate you bringing it to our attention and it has already been addressed with our staff members. We continually make improvements to our property and we are expected to have an elevator by the end of this year. Again, thank you for your comments.


Warmest regards,

Alison Crotts
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Oneonta

Property: Holiday Inn Oneonta
Address: 5206 State Highway 23, Oneonta, NY 13820-3560
Phone Number:
Region: United States > New York > Oneonta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 9 Hotels in Oneonta
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Oneonta 3*
Number of rooms: 120
Official Description (provided by the hotel):
The Holiday Inn Hotel Oneonta/Cooperstown Area, You like baseball, the kids like soccer, your spouse likes folk art & antiques. Well, you've come to the right place! Situated in picturesque Otsego County New York is the answer to your planning dilemma and is the area's only full service chain affiliated hotel. Visit all the attractions Oneonta has to offer - travel to historic Cooperstown, where much more than baseball waits! Complimentary wireless Internet in all guest rooms & public areas! Our Town Cafe & Pub gives you the Best for Breakfast featuring new low carb options because Morning Matters! Dinner in Our Town Cafe & Pub is the perfect way to end your day! The Pub offers a cozy atmosphere & our menu features a variety of signature specials. The bar is stocked with premium liquors, interesting wines, & local beer. The Holiday Inn Oneonta/Cooperstown Area is Oneonta's premiere banquet & meeting facility! Our 6,200 square feet of space can accommodate groups up to 300 people. Receive friendly & professional service at your next corporate meeting. Don't forget to ask about the Miles for Meetings program. Our wedding packages can't be beat! We also specialize in retirement and anniversary parties - ask about our specials! ... more   less 
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Also Known As:
Holiday Inn Oneonta Hotel Oneonta
Oneonta Holiday Inn

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