Came in for dinner about 8:30 Saturday night 10/26/2013..Not overly crowded and seemed to be fully staffed....Soooooooooo how did we get such terrible service? And not sure what the big deal with burgers are.
I had the A1peppercorn burger - you could tell it was cheap meat being disguised by all the crappy toppings they put on..
My Husband got the Western BBQ - same thing...nothing to wow about
My Mother-inlaw ordered a "no pink" cheeseburger and it was still "mooing"..
Took the waitress and while to come over and see how the food was....Me and my husband were half way done with our dinner by the time she came to see how it was..
Forget about refills - this also took forever. And endless fries??? they dont even ask you if you want more. Or is this something you need to request on your own. LOL they only have a few on the plate to begin with.
The bill came it was pretty steep for the amount of food you get. Also the waitress "Charged us for a water" sooo had to wait around to get this corrected & at this point we were annoyed.
We were NOT going to bring up the uncooked burger to the manager and how the meal was ruined figuered we could suck it up and leave...LOL not now...after waiting this long for a simple fix... Management came to the table and really rude about the whole thing. Saying that our meal was "NOT" ruined when she brought out the other burger we were still eating...LMAO really....."yeah that piece of left over crusty bun and cold french fry i was nipping at the keep my self occupied while my mother got her cooked food" .. Bad customer service. Will not be returning or recommending Gift cards to be purchase for local fundraisers & charilty auctions.
andddd to top that off...................had to wait another 10 minutes because they did not have any "singles" left in the till to give us our change back.....Joke
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