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“Oswego Hospital Review”

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Quality Inn & Suites Riverfront
Ranked #4 of 11 Hotels in Oswego
Certificate of Excellence
Reviewed 19 March 2014

I stayed at the Quality Inn and Suites, Riverfront, Oswego NY while conducting a review of Oswego Hospital. I found the room to be very clean and comfortable, and quiet. Bed was very comfy. I also found the front desk staff to be very helpful and courteous. Ashley in particular was great and very friendly. The free breakfast was one of the better ones I've seen, with eggs and sausage served every day, along with fresh bagels, fruit and yogurt. Only thing I wish that they had was hot oatmeal. Otherwise, it was excellent. Each room has a fridge and microwave oven which was convenient. Good selection of TV channels as well.

Room Tip: While this hotel does not have a fitness center, you can use the one next door at the Best Western f...
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  • Stayed: March 2014, travelled on business
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Thank James L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher J, General Manager at Quality Inn & Suites Riverfront, responded to this reviewResponded 24 March 2014

Thank you for the great review!

We have several guests that visit, work at, or assist at the hospital and we love the business that you bring us so hearing your positive feedback is important. Also thank you for sharing your tip!

I will make sure a copy of your review is filed with Ashleys employee record and is posted for our guest service agents to see the impact they have on our guest stays.

I apologize for the oatmeal though since we typically carry it and may have been out or in between refilling when you visited. I hope you get an opportunity to come out and visit again after we shed some of this snow and switch to some greener colors! Safe travels!

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101 - 107 of 174 reviews

Reviewed 5 March 2014

The Quality In & Suites really caters to you. My group checked in on one of the snowiest days of the 2014 winter, it could've been a disaster. The hotel was prepared; having the keys ready, the snow shovels working and the hot coffee flowing. The lobby is spacious, restaurant is great and the staff couldn't have been more helpful. My job as a tour manager is easy in a hotel like this! Thanks.

  • Stayed: February 2014, travelled on business
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Thank TAC2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher J, General Manager at Quality Inn & Suites Riverfront, responded to this reviewResponded 24 March 2014

I don't know that you can get a review much better than from a tour manager!

Thank you for not only taking the extra time to post a review but for your additional input from our hotel survey. Your feedback is highly regarded and I have pleased that we met or exceeded your expectations.

Now you'll just need to return in the summer so you can see Oswego in it's best season! Thanks again for the fantastic review and we hope to see you again! Safe travels!

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Reviewed 23 January 2014

Mr. Shane Broadwell, I was a guest at your hotel on the evening of December 13th and checked out on December 14th. I was in the area for my son's commencement ceremonies at SUNY Oswego.

My stay was wonderful until I woke up in the morning to discover that I had a flat tire on my Ford Explorer. The commencement was starting at 10am and didn't have much time to arrive on time. Your staff at the frontdesk, Sara Kray and Ashley Sherman (who was training) handled all of my worries very professionally and promptly. They arranged a taxi and extended my checkout without a blink of an eye! The taxi arrived on on time to pick us up and return us to the hotel. We didn't miss anything at the commencement! Upon return to the hotel, I need to change the tire. It was 9 degrees outside and my son and I attempted to change the tire. Our handle for the jack was stripped and couldn't jack up the truck. Your Maintenance person, Mark Farrell pulled up 1 minute before to assist my son and I in the frigid weather. He volunteered his jack from his truck to jack up my Explorer. This worked and he directed us to the nearest Goodyear tire center to get the flat fixed.

As a traveling business man, I was very impressed with your team at the Hotel!!! You should be very thankful to have a great team of employees working for you! I wanted to thank them from the bottom of my heart to still make my trip a mmemorable one!!! I wish you and all your staff a Happy and Healthy New Year!

  • Stayed: December 2013, travelled with family
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Thank msheehan14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher J, General Manager at Quality Inn & Suites Riverfront, responded to this reviewResponded 24 March 2014

Thank you for the amazing review!

Sometimes things happen outside of everyones control and I'm happy to hear that our staff was there for you across the board. Staff sometimes only hears what needs to be improved or when they fall short so having you take the extra time to point out our staff and how they helped you is very important to us all. Copies of your review will be filed for all of the staff involved and posted for our other departments

Hopefully your next visit to Oswego will be without incident and you can enjoy your stay without any of the extra worries. Thanks again and safe travels!

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Reviewed 1 January 2014

My boyfriend and I stayed here over the Christmas holiday, so that we could visit his parents in Red Creek, NY located about 20 minutes away. My boyfriend warned me that Central New York is miserable in the winter, it's cold, windy and snowy. He also warned me that the area is quite run down due to the harsh weather and limited industry. I was expecting the "Bates Motel" and I was pleasantly surprised with our visit! When we arrived at the hotel, we were greeted with a smile and offered a complimentary upgrade to a room with a Riverside view and two queen beds. The room was very clean, the beds were comfy and the bathroom was stocked with towels and toiletries. Our floor was quiet and allowed us several days of restful sleep. Our housekeeper, Misty, did a great job keeping our room spotless each day. I wish I could of left her a better tip. Another great thing about this hotel is that there is a nice restaurant & bar on the first floor, GS Steamers. We invited his parents to have dinner with us and we were all pleased with the menu choices. I had a Seafood Scampi (clams, shrimp, lobster, etc over penne). The seafood was fresh and delicious. It was also very reasonably priced! In the morning, there is also a complimentary buffett. Cereal, muffins, make your own waffles & breakfast sandwiches, coffee, tea and fruit juice. We stopped in one morning to grab a quick bite. The attendant was very nice and kept everything fresh and hot. In all, the hotel offers a great value for the price was paid to stay.

Room Tip: Choose a "Riverside" Room for a view of the Oswego River. Ask for 5th floor availability a...
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  • Stayed: December 2013, travelled as a couple
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1  Thank mskatewatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher J, General Manager at Quality Inn & Suites Riverfront, responded to this reviewResponded 24 March 2014

Thank you for the detailed review!

Don't let anyone scare you too much! Snow is snow and everyone gets it in the North East (just some more than others ;) ) Fortunately Oswego is a growing community and there are a lot of great changes on the way and I'm sure you will see that on each return!

As far as your stay, I'm very pleased that you enjoyed your experience with us. Most people have a mindset when it comes to hotel restaurants however ours is a standalone business that is a staple in our community. I would encourage you to visit us again in the summer when we open our deck seating and allow you to fully see what our town has to offer.

Thank you again for taking the time to review our property and we hope to see you again!

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Reviewed 26 December 2013

As usual, this hotel provided us with good service, as well clean and comfortable rooms. As thanks for our continuing visits, they upgraded us to a suite. This allowed our son to stay with us, making a family weekend more special

Room Tip: get a river view room
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  • Stayed: December 2013, travelled with family
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Thank Ginger E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher J, General Manager at Quality Inn & Suites Riverfront, responded to this reviewResponded 24 March 2014

Thank you for taking the time to review our property and for continuing to stay with us!

We want to keep you coming back and if there is ever anything we can do to make your stay more enjoyable please let us know! Safe travels and we hope to see you again soon.

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Reviewed 30 November 2013

This was a nice space. The convenience for those in need of a handicap shower was a plus! We also enjoyed the fact that while there wasn't room service, there was a nice restaurant down stairs ready to offer excellent customer service. Their kitchen was open until 10PM which was another convenience.

Room Tip: The handicap room has a queen size bed. They can add an additional bed in the room for a small fee.
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  • Stayed: November 2013, travelled with family
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Thank RChristm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher J, General Manager at Quality Inn & Suites Riverfront, responded to this reviewResponded 24 March 2014

Thank you for your review.

You will have to visit us again soon since we have just finished renovating our mobility accessible rooms. They now have a remodeled bathroom as well with tiled roll-in showers and glass doors.

The hotel does offer room service but depending on the time of year it may have been limited so I do apologize for the inconvenience. (Kitchen hours do vary based on the season/ business as well)

Thank you again and I hope you get to visit again soon to see the new look and feel of our renovated rooms!

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Reviewed 21 November 2013

The front desk staff was very friendly as well as the staff in the restaurant at the breakfast buffet. The room was nice and also clean. It was just a normal, average stay in a chain hotel. There was nothing special about it but it was nice. The parking was a little tight. There weren't enough parking spots in front so we ended up parking on the street and we didn't find out until the next day, that there was parking at the back of the building. The breakfast buffet was good but again, average. We were only in town for one night to attend a funeral so not really enough time to judge properly. I would return again.

Room Tip: You pay more for river view rooms but there's not really anything to see. You just see the build...
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  • Stayed: November 2013, travelled with family
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Thank paula45414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Inn & Suites Riverfront

Address: 70 E 1st St, Oswego, NY 13126-2112 (Formerly Econo Lodge Riverfront)
Phone Number:
Region: United States > New York > Finger Lakes > Oswego
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Family Hotel in Oswego
#3 Business Hotel in Oswego
Price Range: £86 - £113 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites Riverfront 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
The Quality Inn & Suites® Riverfront is ideally located with several rooms overlooking the historic Oswego Harbor. This Oswego, NY hotel is minutes from the State University of New York at Oswego (SUNY Oswego), Fort Ontario, Lake Ontario, Fair Haven Beach State Park and the Great New York State Fair.The Syracuse Hancock International Airport is 35 miles away. The hotel is within walking distance of several shops, fishing areas, theatres and a marina. Many businesses are also nearby. A variety of restaurants and cocktail lounges are located in the surrounding area.Guests of this Oswego, NY hotel will enjoy the free hot breakfast buffet in the morning. Be sure to stop by G.S. Steamers Bar & Grill, the on-site restaurant. Room service is available.Business travelers will appreciate conveniences like free high-speed Internet access and access to copy and fax services. The banquet and meeting rooms accommodate up to 100 people for most events and business functions. Competitive corporate rates are offered.All guest rooms include refrigerators, irons, ironing boards and cable television with HBO. In addition, some rooms come equipped microwaves.Whether traveling for business or pleasure, the Quality Inn & Suites Riverfront provides inviting accommodations and affordable rates to everyone visiting the Oswego area. Our friendly staff looks forward to seeing you soon. ... more   less 
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Also Known As:
Quality Inn And Suites Riverfront
Quality Inn & Suites Riverfront Hotel Oswego
Econo Lodge Oswego
Oswego Econo Lodge

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