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“What a perfect stay”

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Quality Inn & Suites Riverfront
Ranked #4 of 10 Hotels in Oswego
Certificate of Excellence
ontario
Level Contributor
42 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“What a perfect stay”
Reviewed 23 May 2014

Arrived in Oswego at 800 pm after a wonderful day with my wife travelling, walked into the hotel was greeted by Sharayha. She was wonderful, helpful and just a delight to have found on our trip, she arranged a room for us, printed maps to sites and talked to us about the beautiful area. Some people make you feel at home and she certainly did that for us. After going to our room which was clean and very well maintained, we went up to the pub Steamers for something to eat we were welcomed by Sarah G who gave us terrific service looking after our requests with ease and talking to us about the area. The staff of the Quality Inn Oswego NY is truly special.
we look forward to our next visit to see more of the area and stay with Quality Inn. thank you for your part in making our trip special

Room Tip: we stayed on the first floor and the room was very nice and comfortable
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
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Helpful?
Thank jaxson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher J, General Manager at Quality Inn & Suites Riverfront, responded to this review, 27 May 2014
What an amazing review!

We want every guest to have a "Quality" experience but making it "Special" means that much more. We have just welcomed Sharayah back as part of our front desk team and we are happy to see her make such a great impression on our guests as she did before. A copy of your review will be added to her records and an additional copy will go to our restaurant for Sarah.

We appreciate you taking the time to compliment our staff. It is always a great experience for them to see the positive impact they have made on someones stay that they may not have otherwise seen had you not taken a few moments to share it.

Thank you again and we hope to see you soon. Safe travels!
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160 reviews from our community

Traveller rating
    69
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    25
    5
    1
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65
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Warwick, New York
Level Contributor
46 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 17 May 2014

This hotel is clean and comfortable. Great bang for your buck!!! The service is great, the front desk is courteous and polite. I can't thank Christopher Jones and Sharayah enough for their personal touch. They really went above and beyond to insure our comfort. I stayed here during my sons graduation, and over all this hotel was a great experience. The rooms are adequate.and I would stay here again.
Respectfully Anne Curry

Room Tip: Great no frills stay
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jcstorm555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher J, General Manager at Quality Inn & Suites Riverfront, responded to this review, 27 May 2014
Thank you for the kind words Anne,

Graduation weekend can be a bit stressful for everyone and at times even chaotic as parents fill our city in preparation for their kids to enter the world as educated adults. Despite all of the hustle, emotions, and activity I'm happy to hear that you found comfort in our accommodations.

Sharayah took some time to travel before returning to work for us only a week before Grad weekend. I had little doubt that she would not only acclimate quickly but also send many of our guests away smiling and I'm pleased to see an example of that here.

Thank you again for the kind words and for the few moments out of your day to share your experience with us. Oh, and congratulations on your sons graduation!
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Level Contributor
3 reviews
Reviewed 20 April 2014

Once again a wonderful stay. Stephen at the front desk went out of his way to make sure we were happy with our accommodations. Clean,quiet and comfortable. Breakfast was fine and the ladies taking care to clean and replenish the items were lovely and do a great job. Thank you for your continued attention to old fashioned customer service.

Room Tip: It's always nicer on the river side. I would get a double Queen room if you need an extra bed.Th...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JaimiMonroe_NewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher J, General Manager at Quality Inn & Suites Riverfront, responded to this review, 27 May 2014
Thank you for the great review!

Receiving positive feedback like yours helps push our staff to excel. In fact, our breakfast staff just attended our County Tourism Ambassador Program so they can learn more about what is taking place in our community to they can share it with our guests in the mornings. One of our staff was even a speaker because of her local knowledge and desire to promote our community.

I will make sure a copy of your comments is in each of their records and I'm sure they will read this since they make it a point to review TripAdvisor to see your comments and continue to make improvements on our services.

Thank you again and we hope to see you again soon!
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Vicksburg, Mississippi
2 reviews
Reviewed 10 April 2014 via mobile

This hotel was good for the price and distance to work breakfast could've been better the bar and restaurant were good you got what you paid for at both the rooms were clean and I worked day shift so they were cleaned when I returned from work but the bathrooms were a bit small overall it was a nice place staff were really friendly and helpful

Stayed March 2014, travelled on business
Helpful?
Thank KenDrewharm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher J, General Manager at Quality Inn & Suites Riverfront, responded to this review, 27 May 2014
Thank you for your review!

Because so many outage workers spend so much time on the road we don't always get 3rd party reviews about their experience. It means a lot!

We are grateful for the business plant outages and the workers bring to our community and since the typical stay duration is 6-8 weeks you're essentially living with us for part of your year. Making a positive impact during your extended stay is very important to us and I'm happy that we lived up to your expectations.

Should you return to the area please contact me directly. We have newly renovated rooms coming in to service and ideal for longer duration stays that I would like to try and assign for you.

Thanks again and safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saratoga Springs,NY
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 March 2014

We arrived on Friday to find yellow notices posted everywhere in the lobby area, including the front doors, stating we love our hockey tournament guests, but ABSOLUTELY NO hockey sticks or mini hockey sticks permitted inside hotel. They had 2 huge men in unmarked white tee-shirts following our kids and parents everywhere. They even stood outside rooms and knocked on doors in the early evening to check and see if the kids had knee hockey sticks. They will rent conference rooms to your group, but don't expect the traditional knee hockey in there either. Beautiful facility, great restaurant, but will never stay there again.

Room Tip: The front desk staff was very helpful with directions to the rinks, etc, but the way they contracted...
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  • Stayed January 2014, travelled with family
    • Value
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Helpful?
1 Thank Tourguide2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher J, General Manager at Quality Inn & Suites Riverfront, responded to this review, 24 March 2014
Thank you for taking the time to review our property. As a sponsor for the Oswego Minor Hockey Association we take your comments to heart as we value you business and what that brings to our community.

Our hotel has an equal commitment to other guests in our hotel as well. Having managed several hotels in different parts of the country I can assure you that issues we have experienced in the past with some teams are not uncommon at all which is why we enforce our hotel policies. Due to damages, injuries, and noise related issues with children playing games in the hallways we do not allow hockey sticks or mini sticks in our hotel.

In addition, unaccompanied young children are a safety concern as well as a concern for other hotel guests which is why we pay for private security during tournament weekends. Their role is not to impose on our guests but to ensure a safe and pleasant experience for all hotel guests, tournament and non-tournament guests alike.

We have reviewed the comments from your team that weekend and have reviewed our security company to make sure they are clearly marked as security and that they are enforcing our policies in a manner that best suits all of our guests.

I thank you for your input and hope you understand both the importance of our policies as well as our efforts to make sure everyone staying in our hotel can enjoy a pleasant and undisturbed stay. We hope to see you next season.
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Boston, Massachusetts
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 March 2014

I stayed at the Quality Inn and Suites, Riverfront, Oswego NY while conducting a review of Oswego Hospital. I found the room to be very clean and comfortable, and quiet. Bed was very comfy. I also found the front desk staff to be very helpful and courteous. Ashley in particular was great and very friendly. The free breakfast was one of the better ones I've seen, with eggs and sausage served every day, along with fresh bagels, fruit and yogurt. Only thing I wish that they had was hot oatmeal. Otherwise, it was excellent. Each room has a fridge and microwave oven which was convenient. Good selection of TV channels as well.

Room Tip: While this hotel does not have a fitness center, you can use the one next door at the Best Western f...
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher J, General Manager at Quality Inn & Suites Riverfront, responded to this review, 24 March 2014
Thank you for the great review!

We have several guests that visit, work at, or assist at the hospital and we love the business that you bring us so hearing your positive feedback is important. Also thank you for sharing your tip!

I will make sure a copy of your review is filed with Ashleys employee record and is posted for our guest service agents to see the impact they have on our guest stays.

I apologize for the oatmeal though since we typically carry it and may have been out or in between refilling when you visited. I hope you get an opportunity to come out and visit again after we shed some of this snow and switch to some greener colors! Safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 March 2014

The Quality In & Suites really caters to you. My group checked in on one of the snowiest days of the 2014 winter, it could've been a disaster. The hotel was prepared; having the keys ready, the snow shovels working and the hot coffee flowing. The lobby is spacious, restaurant is great and the staff couldn't have been more helpful. My job as a tour manager is easy in a hotel like this! Thanks.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TAC2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher J, General Manager at Quality Inn & Suites Riverfront, responded to this review, 24 March 2014
I don't know that you can get a review much better than from a tour manager!

Thank you for not only taking the extra time to post a review but for your additional input from our hotel survey. Your feedback is highly regarded and I have pleased that we met or exceeded your expectations.

Now you'll just need to return in the summer so you can see Oswego in it's best season! Thanks again for the fantastic review and we hope to see you again! Safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Inn & Suites Riverfront

Property: Quality Inn & Suites Riverfront
Address: 70 E 1st St, Oswego, NY 13126-2112 (Formerly Econo Lodge Riverfront)
Phone Number:
Region: United States > New York > Finger Lakes > Oswego
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Business Hotel in Oswego
#3 Family Hotel in Oswego
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Quality Inn & Suites Riverfront 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
The Quality Inn & Suites® Riverfront is ideally located with several rooms overlooking the historic Oswego Harbor. This Oswego, NY hotel is minutes from the State University of New York at Oswego (SUNY Oswego), Fort Ontario, Lake Ontario, Fair Haven Beach State Park and the Great New York State Fair.The Syracuse Hancock International Airport is 35 miles away. The hotel is within walking distance of several shops, fishing areas, theatres and a marina. Many businesses are also nearby. A variety of restaurants and cocktail lounges are located in the surrounding area.Guests of this Oswego, NY hotel will enjoy the free hot breakfast buffet in the morning. Be sure to stop by G.S. Steamers Bar & Grill, the on-site restaurant. Room service is available.Business travelers will appreciate conveniences like free high-speed Internet access and access to copy and fax services. The banquet and meeting rooms accommodate up to 100 people for most events and business functions. Competitive corporate rates are offered.All guest rooms include refrigerators, irons, ironing boards and cable television with HBO. In addition, some rooms come equipped microwaves.Whether traveling for business or pleasure, the Quality Inn & Suites Riverfront provides inviting accommodations and affordable rates to everyone visiting the Oswego area. Our friendly staff looks forward to seeing you soon. ... more   less 
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Also Known As:
Quality Inn And Suites Riverfront
Quality Inn & Suites Riverfront Hotel Oswego
Econo Lodge Oswego
Oswego Econo Lodge

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