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“Rooms need updating”

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HNA Palisades Premier Conference Center
Ranked #1 of 1 Hotels in Palisades
Bayarea, CA
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Rooms need updating”
Reviewed 8 June 2010

I spent a couple of nights at this conference facility, and while the facility was well preserved, the rooms definitely needed updating. LCD TV was nice, but was sitting on top of the cabinet that used to hold the old CRT set wasn't the best move. Also, the carpet was worn out and smelled like a dirty laundry. Lastly, while the facility is in a quiet setting, the walls were paper thin.

  • Stayed May 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank edandhy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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231 reviews from our community

Traveller rating
    98
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    35
    6
    11
See reviews for
29
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (47)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
New York CIty
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 March 2010

Believe it or not, I had no expectations before I arrived at this retreat to relax with a friend. What a surprise it was to find a place within 30 minutes of Manhattan that provided the escape to a country atmosphere. As I approached the entrance, the grounds and landscaping were captivating. There was almost a Zen feel to the place - relaxation was within reach. The staff was friendly, efficient, and accommodating. The rooms were neat, clean, and quiet. The lounge areas were nicely appointed and conducive to private conversations. Although we were there during the worst rain storm since Hurricane Gloria, nothing could detract from the fact that we were there to "recharge our batteries". In fact, even as the storm escalated the staff remained calm, pleasant, and reassuring that our stay would be worthwhile. After checking out, I realized that I left my glasses in the room. It took only one call and I received the glasses by mail within two days. It was great to be treated like a guest. But don't tell anyone, I would want this secret to be know by too many people.

  • Stayed March 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VerdantTruth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cooperstown
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 March 2010

Beautiful country setting and close to NYC. Comfortable room, great service, ammenities including indoor pool, sauna, and health facility were the perfect addition to the total package offered. Great food in the resturant and nosh's at the bar later in the evening with an attentive bartender to make your stop off for a night cap a day ending great experience. Looking forward to visiting again soon!

  • Stayed March 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ctrymem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SF Bay Area
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 March 2010

I have stayed at this facility several times over the past few years while visiting family in the area. It is a beautiful, quiet environment with an adjacent wooded state Park. The service by all staff has been consistently courteous and helpful, and the rooms are very well appointed with comfortable beds and convenient access to an on-site restauarant. The exercise/ fitness center is a complete gym including full-size indoor pool, and there are lovely walking paths through the wooded grounds which includes large ponds and beautiful waterfowl. It is a quiet oasis from the busy suburban New York/ New Jersey highways outside the vast grounds.

  • Stayed September 2009, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AudgeSFBayArea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
2 reviews
Reviewed 16 February 2010

Palisades is convenient to the NY Metro area yet feels like a resort. It's located off the highway in a serene mostly wooded area. The rooms are quiet and well furnished. The service personnel are very courteous and professional. I especially enjoy the complete fitness facility. I stay there 2 or 3 times per year when I travel to the area.

  • Stayed September 2009, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Starcreek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 September 2009

Personal belongings taken from the room. Management stonewalls and does nothing to really try to resolve the situation.

  • Stayed September 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BostonGuru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
leftwicd, General Manager at HNA Palisades Premier Conference Center, responded to this review, 27 October 2009
We are terribly distressed and disappointed by this guest review of our hotel, it's staff and our integrity. We take every guest complaint seriously and make every attempt to satisfy and exceed the expectations of our guests. Multiple managers sought to assist this guest in locating their property, checking their guest room, laundry and even the trash and recycle receptacles, all to no avail. Each guest room has a lockable drawer for guest use to protect their valuables and we have a successful lost and found program which returns dozens of items to guests each month.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fair Haven, New Jersey
Level 5 Contributor
85 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 12 December 2008

I stayed here whilst attending an IBM seminar. From that perspective the location was excellent.

The "hotel" itself is very modern with angular design, actually quite pleasing if you like 1970s mod architecture. Internet connectivity is everywhere, and the facilities are good - it is effectively just like an upmarket university campus.

The food in the restaurants was pretty good considering it is catering for the masses. The bar is like something from the 70s - or the Star Wars bar - it is worth taking a trip to one of the nearby towns if you really want a decent night out.

Overall I would say it serves it's purpose. But I do feel sorry for those people who host their weddings there - characterless.

Stayed August 2008, travelled on business
Helpful?
1 Thank Tom Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about HNA Palisades Premier Conference Center

Property: HNA Palisades Premier Conference Center
Address: 334 Route 9w, Palisades, NY 10964-1200 (Formerly Dolce IBM Palisades)
Region: United States > New York > Palisades
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Palisades
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — HNA Palisades Premier Conference Center 3.5*
Number of rooms: 206
Official Description (provided by the hotel):
Located in Rockland County, NY just 12 miles from the George Washington Bridge, 20 minutes from Westchester County and within 30 miles of five airports: Kennedy, LaGuardia, Newark, Teterboro and Westchester, the HNA Palisades Premier provides an exceptional backdrop for meetings in New York. We are also accessible by bus at the Palisades stop. Free transportation from the bus stop to our location is available. HNA Palisades Premier, a 2015 TripAdvisor Certificate of Excellence Winner presents the highest-quality facilities and most up-to-date technology including 48,000 square feet of meeting space. Each of our 43 purpose-designed conference rooms create the perfect learning environment for strategic planning, management development, product launches and training. We also host executive retreats and team building. Whether you are planning a celebration, wedding, special occasion, bar/bat mitzvah, or even planning an event nearby, stay with us... we offer a special group rate. ... more   less 
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Also Known As:
Dolce Ibm Palisades Hotel Palisades
HNA Palisades Premier Conference Center New York

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