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“Costly Internet”
Review of Hilton Pearl River

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Hilton Pearl River
Ranked #1 of 1 Hotels in Pearl River
Certificate of Excellence
Reviewed 19 December 2013

This hotel was very clean, comfortable, and friendly. I have no issues on this. I do have an issue when there is a charge for internet use. Almost every hotel offers free internet in the rooms. The only place it was free was in the lobby. This is inconvenient to say the least. To pay for an expensive hotel and not get free internet or breakfast is very disappointing. The heat in the room was very noisy also.

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Janet D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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543 - 549 of 795 reviews

Reviewed 14 December 2013

First trip here in October, 2013, did not use points. Everything was good. Here now using points and I guess because we are only Silver status, not a good experience. We are now in our second room already, because no bathtub in 1st room and bathtub does not hold water in this room. On smoking floor, 5th,(we do not smoke) and loud heat that comes out cold air. Would look for somewhere else to stay in this vicinity. Sad because building is charming looking from outside.

Room Tip: Be careful when using points
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  • Stayed: December 2013, travelled as a couple
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2  Thank diane g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 December 2013 via mobile

I stay over 125 nights a year in hotels, and this hotel is one of the Best, Clean, well maintained, and a great staff. You can always tell a great management team, it shows in this hotel. I have stayed here three times and would have to say I wish all hotels had there pleasant feel, and a very nice size pool, my one wish would be that the water was a little warmer.

Stayed: November 2013, travelled on business
Thank myscreena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 December 2013

Don't expect anything over the top at this hotel. It is very average at best. Hilton Honors requests were ignored so if you ask for extra pillows, towels, etc, forget it. Nothing else really to say. There is just nothing special. The building is interesting and it looks like it will really be nice but that's as far as it goes.

  • Stayed: December 2013, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Alex D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 December 2013

The hotel location was neat to my work. The room service was efficient and good. The breakfast and meals quality was quite nice. The hotel location was neat to my work. The room service was efficient and good. The breakfast and meals quality was quite nice. The hotel location was neat to my work. The room service was efficient and good. The breakfast and meals quality was quite nice.uite nice.

  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts
Thank Niaz S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William M, General Manager at Hilton Pearl River, responded to this reviewResponded 7 December 2013

Niaz S,
We're glad our location is so convenient for you and that you enjoyed your experiences with in-room dining service and in Two Henrys, our hotel's restaurant. Thanks for taking the time to share your feedback and we hope to see you again.
Sincerely,
William Maloney
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2013

We recently stayed at this hotel for five nights, over the Thanksgiving holiday.
Check-in was efficient, we are Hilton Honors members and booked through the Hilton website. We asked for a non-smoking, non-pet, quiet room on an upper floor and these requests were accommodated.

On Wednesday morning at about 8:45AM the fire alarm was activated which necessitated an evacuation of the hotel. We were outside for approximately thirty minutes, then given the all clear by the fire department to return to our rooms. While walking back up to the fourth floor (elevators still disabled) we walked up with the fire department chief, as he was driving the chief's vehicle when he arrived. I inquired as to the issue and I was advised that contractors working on the fifth floor were using chemicals or paint that activated the fire alarm system when they started work for the day. The fumes were readily apparent on Tuesday when we arrived and on Wednesday during and after this event. As a result of this event we missed breakfast with friends who, like us, visit the area once a year. The Hilton offered Inconvenienced guests nothing. Just a couple of employees walking around saying "we are sorry, we are so sorry." At checkout I inquired about any offer for the inconvenience and was told no. Before management responds with "out of our control".....was the contractor working in the Hilton? Was the contractor hired by the Hilton? Is anyone supervising the work of the contractor? Then this inconvenience is the fault of the Hilton Pearl River and some sort of compensation should have been offered. The cost of a night's stay credited to the Hilton Honors account would have been perfectly acceptable. Other chains offer compensation up to and including a credit for a nights stay for inconveniences as simple as not enough hot water.

A suggestion to the management. Although we slept well, there was one night that a wedding was held at the hotel, which apparently ended close to 11PM resulting in people hanging out in the hallway talking loudly, laughing loudly, etc. Later at about 3:30PM more of the same, possibly due to the bar closing? Possibly security could do a quick walk of the halls during the night time hours and politely request guests to go to their rooms rather then disturb others.

One last suggestion, this property requires a $5 charge, per night, per device for in-room wi-fi. Really? Other Hilton's do not charge this. Other hotels do not charge for this. Time to move into the present and offer wi-fi for free or build the price into the cost of the room.

Otherwise a pleasant stay and we will probably stay at this hotel again.

Room Tip: I was given a scrap of paper in order to write down a needed telephone number. On the used side was...
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  • Stayed: November 2013, travelled as a couple
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1  Thank Mike A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2013

The hotel shows a bit of its age, but with that, it's charm. Any deficiences and I could find none are made whole by wonderful staff who are happy, smiling and welcoming. (Well OK the housekeeping is late and not the best, but I can overlook that since one phone call and its done). From the moment you walk in, during your stay and until yoiu check out they're there for you and you knnow it.

The rooms, accommodations, food, pool were all exceptional and above average. The prices were fair and the hotel is well located for where we were headed.

It was a real gem.

If you are lucky enough to find LUKE at the desk say Hello ... he's awesome. And, if you are served by Phyliss, again give her the wave. She goes above and beyond what any first class serve would do. Those two people made our stay quite enjoyable.

Room Tip: Ask for one facing the woods in the back; it's beautiful to wake up to and get out o walk.
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  • Stayed: November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank s g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William M, General Manager at Hilton Pearl River, responded to this reviewResponded 2 December 2013

It always feels good to be called "a gem." Thanks for taking the time to share your feedback and we're happy that you had a real enjoyable stay. I'm glad that you appreciated the personal attention and genuine service that really makes our property special. We hope to see you again.
Sincerely,
William Maloney
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Pearl River

Address: 500 Veterans Memorial Dr, Pearl River, NY 10965-3209
Phone Number:
Region: United States > New York > Pearl River
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Pearl River
Price Range: £105 - £158 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Pearl River 3.5*
Number of rooms: 150
Official Description (provided by the hotel):
The Hilton Pearl River is located on 17 wooded acres just 20 minutes from Manhattan and bordering Bergen County, NJ. Our hotel's design, reminiscent of a country French mansion, and location have earned us the nickname "The Chateau in The Country near The City." We are proud to be a family-owned and operated business and to be recognized for "Best Overall Service" of all Hiltons in New York, New Jersey, and Connecticut for the past six years. ... more   less 
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Also Known As:
Hilton Pearl River Hotel Pearl River
Hilton Hotel Pearl River
Hilton Pearl River New York

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