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“Let Down”
Review of Hilton Pearl River

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Hilton Pearl River
Ranked #1 of 1 Hotels in Pearl River
Certificate of Excellence
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Let Down”
Reviewed 25 April 2014

If you play golf or hosting a conference, you may really enjoy this hotel.......otherwise, it doesnt offer much. Beds were terrible and the rooms outdated. People we were traveling with did say the restaurant was very good and enjoyed their meal. I did ask the front desk for some decaf tea one night and got a bag full of coffee, creamer, stir sticks and napkins. Oh well!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank GoRightNow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William M, General Manager at Hilton Pearl River, responded to this review, 28 April 2014
Thank you for taking the time to share feedback on your recent stay with us. Your honest input on our service and appointment is appreciated and we will use your comments as we continually aim to improve our guests' experience. I am particularly glad to hear the positive comments about our restaurant Two Henrys. Our Serenity Beds typically get rave reviews from guests but I am sorry you didn't agree. We hope you will return to stay with us the next time you are in the area so we may better demonstrate our commitment to your satisfaction.
Sincerely,
William Maloney
General Manager
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722 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (58)
Date | Rating
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English first
Mahwah, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 April 2014

Every member of the staff was very friendly. Everything I asked of the staff was done with a smile. They went out of their way to make sure my children and I had everything we needed and wanted. The hotel was clean. The restaurant is on the expensive side but the food is good.

  • Stayed April 2014, travelled with family
    • Value
    • Location
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Melissa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William M, General Manager at Hilton Pearl River, responded to this review, 1 May 2014
Melissa R,
Smiles and friendliness - great to hear. I'm glad we left you with that impression. Despite the beauty of our property, it's our incredible team who are the reason we have been #1 in Overall Service of all Hiltons in NY, NJ, and CT for the past four years! Thanks for taking the time to share your feedback and I'm so glad you all enjoyed yourselves and found the restaurnt.
Sincerely,
William Maloney
General Manager.
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Brooklyn, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 April 2014

We stayed here for a family getaway. The hotel is very comfortable and quiet, with a very nice pool and a good restaurant. The hotel has the feel of a grand old resort with views of the golf course in the back and nice landscaping. This is an excellent place to stay if you are visiting the lower Hudson Valley.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Eric H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William M, General Manager at Hilton Pearl River, responded to this review, 1 May 2014
Eric H,
We're glad you and your family were so comfortable here. All the best and we hope to see you again. Thanks for sharing these comments.
Sincerely,
William Maloney
General Manager
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2 reviews
Reviewed 21 April 2014

We needed a quick family getaway from the bad weather, the Hilton Pearl River was an excellent choice. The facility was immaculate, the staff helpful and responsive, the pool/sauna were clean, and the food was excellent.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Onrivera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William M, General Manager at Hilton Pearl River, responded to this review, 29 April 2014
Onrivera,
Glad to hear your family enjoyed their brief getaway. We hope you choose us again when you're in need of that next getaway. Thanks for sharing your comments.
Sincerely,
William Maloney
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Old Forge, PA, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 April 2014

I stay here almost weekly for business and have never had a unsatisfactory experience. Beautiful grounds for a morning walk! Staff is always helpful and accomodating. Rooms are very comfortable. Nice to have a restaurant/bar on site, and room service! What a treat these days.

  • Stayed April 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Judith H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William M, General Manager at Hilton Pearl River, responded to this review, 28 April 2014
Judith H,
It's terrific to hear from a satisfied loyal guest. We're glad we can be your home away from home when business takes you on the road. Be sure to try the new Spring/Summer menu at Two Henrys on your next stay. Clearwater Tavern has an updated bar menu as well. The seasonal dishes are fantastic.
Sincerely,
William Maloney
General Manager
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New Hampshire, USA
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 April 2014

I had an overnight stay at this hotel. It was a decent hotel but what really stood out for me was the friendly staff. Every one from the check in to room service to breakfast the next morning was warm and friendly. I was very impressed.

  • Stayed April 2014, travelled solo
    • Value
    • Location
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank CAustralis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William M, General Manager at Hilton Pearl River, responded to this review, 28 April 2014
CAustralis,
It's always satisfying to read a review that calls us friendly. We try our best. Thank you for taking the time to share your comments and we hope you choose us the next time you're in our area.
Sincerely,
William Maloney
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Rome, NY, United States
Level Contributor
164 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 18 April 2014

I was so impressed with this hotel. The service was completely Top Shelf! From the moment we checked in until we left everyone was extremely friendly and accommodating. Our room was overlooking the back of the hotel ... a perfect view of the golf course.

Room Tip: I don't think any rooms have a bad view, but I am especially fond of the golf course view.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OldBull2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William M, General Manager at Hilton Pearl River, responded to this review, 28 April 2014
OldBull2,
Excellent. The experience you had is what we aim to deliver to all our guests. We hope to see you again soon.
Sincerely,
William Maloney
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Pearl River

Property: Hilton Pearl River
Address: 500 Veterans Memorial Dr, Pearl River, NY 10965-3209
Phone Number:
Region: United States > New York > Pearl River
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Pearl River
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Pearl River 3.5*
Number of rooms: 150
Official Description (provided by the hotel):
The Hilton Pearl River is located on 17 wooded acres just 20 minutes from Manhattan and bordering Bergen County, NJ. Our hotel's design, reminiscent of a country French mansion, and location have earned us the nickname "The Chateau in The Country near The City." We are proud to be a family-owned and operated business and to be recognized for "Best Overall Service" of all Hiltons in New York, New Jersey, and Connecticut for the past six years. ... more   less 
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Also Known As:
Hilton Pearl River Hotel Pearl River
Hilton Hotel Pearl River
Hilton Pearl River New York

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