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Hilton Pearl River
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Reviews (807)
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511 - 516 of 807 reviews
Reviewed 30 April 2014

This is a beautiful property. It's a historic building with beautiful surroundings. It's hard to believe it's only 45 minutes from NY. I will definitely stay here again. The room was comfortable and the bed was very comfortable.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Susan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William M, General Manager at Hilton Pearl River, responded to this reviewResponded 5 May 2014

Susan H,
Great comments. Thanks for sharing and we're all very glad you had such a good experience here. Though we're so close to NYC, it does feel a world away, doesn't it? Our proximity to NYC and the design of our building have earned us the nickname "The Chateau in The Country near The City." We hope to welcome you back again.
Thanks,
William Maloney
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2014

A good hotel, very good service. A beautiful windowed dining area on the golf course that made for a lovely group breakfast. Room accommodations were typical but air conditioner cycling throughout the night detracted from the quality of our sleep.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Chazyman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William M, General Manager at Hilton Pearl River, responded to this reviewResponded 5 May 2014

Chazyman,
We're glad you found the hotel convenient for your plans and that you enjoyed the stay. In particular. Thanks for taking the time to share your comments. We hope to be even better should you choose to return.
Sincerely,
William Maloney
General Manager

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Reviewed 28 April 2014

When you approach the hotel you are impressed with the architecture, and the grounds. It makes you think it is going to be exceptional. Not the case. The room was just average, our air conditioning unit was so loud, that every time is cycled on, it woke us. The bathroom is separated, with the shower and toilet in one room, and the sink and mirror just outside it. That is nice, except the light for both areas is on one switch. So when you turn on the light to use the bathroom in the middle of the night, the light by the sink comes on and lights the bedroom. Not nice. On the other hand, the staff was wonderful, they could not have been any more helpful. We were there for a dinner function, so the food was mass produced, and it was lousy. If we have our function there again next year, we won't bother to stay the night, but take the shuttle back to home. Not worth the cost.

  • Stayed: April 2014, travelled as a couple
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1  Thank Glen_and_Lisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William M, General Manager at Hilton Pearl River, responded to this reviewResponded 2 May 2014

Glen_and_Lisa,
Thanks for taking the time to share your feedback. I'm happy to read that our staff was helpful despite the fact that you had some frustrations during your stay. From your description, it seems that you were in one of our accessible rooms in which the bathroom layout is a bit different. We will look into the issue with the light controls. Typically we excel in our catered events and I am sorry that we didn't really impress you at the event you attended. I would really appreciate the opportunity to learn more about this point in particular. Please do not hesitate to contact me directly at 845.735.9000 x 106.
Sincerely,
William Maloney
General Manager

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Reviewed 25 April 2014

This was my second stay at Pearl River Hilton, and it was even better than the first. A midweek stay they gave me an early check in and late check out. The breakfast which was included in the cost of the room was excellent.

  • Stayed: April 2014, travelled with friends
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Review collected in partnership with Hilton Hotels & Resorts
2  Thank Marcy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William M, General Manager at Hilton Pearl River, responded to this reviewResponded 2 May 2014

Marcia M,
Thanks for returning for your second stay with us. I hope the third is even better than the second. It sounds like you took advantage of our Bed & Breakfast Rate and I'm glad you found it to be of good value. We certainly think it is.
Sincerely,
William Maloney
General Manager

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Reviewed 25 April 2014

If you play golf or hosting a conference, you may really enjoy this hotel.......otherwise, it doesnt offer much. Beds were terrible and the rooms outdated. People we were traveling with did say the restaurant was very good and enjoyed their meal. I did ask the front desk for some decaf tea one night and got a bag full of coffee, creamer, stir sticks and napkins. Oh well!

  • Stayed: April 2014, travelled with family
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Thank GoRightNow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William M, General Manager at Hilton Pearl River, responded to this reviewResponded 28 April 2014

Thank you for taking the time to share feedback on your recent stay with us. Your honest input on our service and appointment is appreciated and we will use your comments as we continually aim to improve our guests' experience. I am particularly glad to hear the positive comments about our restaurant Two Henrys. Our Serenity Beds typically get rave reviews from guests but I am sorry you didn't agree. We hope you will return to stay with us the next time you are in the area so we may better demonstrate our commitment to your satisfaction.
Sincerely,
William Maloney
General Manager

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