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“Unhappy”

Hong Wah Restaurant
Ranked #6 of 48 Restaurants in Penfield
Certificate of Excellence
Cuisines: Chinese
Dining options: Reservations
Restaurant details
Dining options: Reservations
Macedon, New York
1 review
“Unhappy”
Reviewed 18 November 2013

I used to be a regular customer but I've made my last visit there today. The owners do not have enough servers on hand to handle the busy lunch and dinner hours. Today there were only 2 servers to handle a large lunch crowd. The servers are hard working, wonderful people, who have to literally run from table to table. It is not fair to treat people this way.

Visited November 2013
Helpful?
Thank 189Customer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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84 reviews from our community

Visitor rating
    38
    25
    14
    5
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Penfield, New York
Level Contributor
13 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Always a great experience!”
Reviewed 16 November 2013

Everything about Hong Wah is great! I'm especially impressed with Vicki's exceptional enthusiasm and her ability to perform superhuman feats of milti-tasking.

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank 49MarkL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Penfield, New York
Level Contributor
5 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Exceptional Service”
Reviewed 10 November 2013

I took a group of 7 high school girls to this restaurant in the middle of the afternoon. They were warmly greeted and were offered separate checks, which most restaurants do not offer to students. They received friendly service by a friendly, welcoming staff. Many restaurants do not care to tally separate checks or to have students come in with their small, budget conscious orders, but this one knows exactly how to keep the community happy by serving our kids with the same courtesy and respect they give to the adults in the area. The food is top notch, absolutely delicious every time, and the prices are extremely reasonable. I will continue to frequent Hong Wah because they do everything right. No wonder they are so successful. This place is a student favorite, as well as a family favorite.

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Stretch04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Western NY State
Level Contributor
11 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Consistant”
Reviewed 20 October 2013 credit card Amex Cardmember Review

Serves same style chinese food as most chinese restaurants, but nothing unique, except that freshness and preparation is consistant and tasty.

Visited October 2013
Helpful?
1 Thank Jerry R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochester, New York, United States
Level Contributor
70 reviews
54 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
“The best Chinese restaurant ever”
Reviewed 14 October 2013

The food is excellent and the prices are fabulouse. But it's the owner, Vicki, who sets the tone for one of the most welcoming restaurants we've ever been to. She has an awesome memory for faces and what the customer enjoys. I hadn't seen Vicki for a year, and as soon she showed us to our table, she asked, "Would you like a pinot grigio?"

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Annaversarita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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