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“Nice Hotel”

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Best Western Plus Vineyard Inn & Suites
Ranked #1 of 4 Hotels in Penn Yan
Certificate of Excellence
Columbia, PA
Level Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Nice Hotel”
Reviewed 13 July 2014

Very Nice Hotel with great service and accommodating employees. The value was very good for this area and the location was convenient to Keuka and Seneca lakes. Our next trip to the Finger Lakes will definitely include this hotel.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Tom S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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682 reviews from our community

Traveller rating
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    158
    34
    4
    3
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (110)
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Enola
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 July 2014

Nice Hotel, very clean room, enjoyed the fireplace, the swimming pool and the whirlpool. Staff friendly, hot continental breakfast, good value. Would recommend if in the area of the Finger Lakes Region.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Linda I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan D, Manager at Best Western Plus Vineyard Inn & Suites, responded to this review, 29 July 2014
Thank you for taking the time to write about your positive experience at the Best Western Plus Vineyard Inn & Suites. We appreciate your acknowledgment of our hotel’s amenities and are delighted that you were able to enjoy them. We hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fayetteville, New York
Level Contributor
3 reviews
3 hotel reviews
Reviewed 13 July 2014

It was our 25th wedding anniversary and we travel to finger lakes to enjoy the wine and the scenery. Our stay is almost always here at the Best Western. The staff is great tand the rooms comfortable. The hotel graciously gave us a bottle of wine from Ravines, that we enjoyed that evening!

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Ken F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan D, Manager at Best Western Plus Vineyard Inn & Suites, responded to this review, 29 July 2014
On behalf of the entire staff here at the Best Western PLUS Vineyard Inn & Suites, we again wish you a happy 25th Wedding Anniversary. We are honored that you chose to stay with us to celebrate such an important occasion in your life.

Thank you for choosing to stay with us on such an important anniversary.

Cheers to another 25 years together!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wayne, Pennsylvania
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 11 July 2014

We stayed at the Best Western Vineyard Inn and Suites over the July 4th holiday weekend. The front desk staff were friendly, however we should have realized when we checked in and were offered the only room available that was right off the lobby to wait for a better room. We decided to take this room which was not a good idea. Starting early in the morning we could hear everyone talking as they walked by and at breakfast. Breakfast is served in the lobby all of a few feet from this room. Considering how close to the lobby the room is and the noise, this room should really be offered at a discounted rate from the other rooms in hotel. The room and bathroom were clean, however the room had a strange musty smell which didn't go away. The corner of the desk in our room was chipped. The air conditioning was loud as well. As we were also near the indoor pool most of the hallway reaked of chlorine. The side entrance to the hotel also had a very strong unpleasant smell, to the point that we would hold our breath as we walked through this entrance.
Breakfast choices were pretty limited. Coffee was from a machine and very weak.
The fitness center was very small, but okay. The exercise bike did not seem to work though.
On the positive side, the hotel was conveniently located right on the Keuka Lake Wine Trail and within about 10 minutes of the Seneca Lake Wine Trail. Overall, I might consider staying here again due to its location, but would probably look elsewhere first.

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan D, Manager at Best Western Plus Vineyard Inn & Suites, responded to this review, 29 July 2014
We appreciate you taking the time to share your feedback with us.

We take great pride in the maintenance and housekeeping of our hotel. During your stay, however, it appears we fell short of your standards and ours. We sincerely apologize and we have taken your comments forward to our senior management team for consideration. It is always helpful to us when suggestions are made, along with possible solutions. You have offered both and we are grateful.

On a positive note, we are pleased to hear that you were able to keep up with your fitness routine and that you enjoyed the Keuka Lake Wine trail.

We sincerely hope you decide to stay with us the next time you visit the Finger Lakes.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nutley, New Jersey
Level Contributor
60 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 9 July 2014

I was excited that this hotel was listed as a Plus hotel because I've stayed at this upgraded version in other states but I was less than excited when the reality of this hotel turned out to be nothing more than a cheap illusion of a Plus. Sure, the lobby and exterior have been remodeled to look good but once you get past the superficial stuff, you realize that you are pretty much staying in a regular BW. When we first checked in, we were assigned to a room on the 1st floor, which is not what I asked for when I made the reservation. I opened the room door, took one smell and promptly closed the door and requested a different room. The 2nd room on the 3rd floor smelled better but again, once inside, the same old BW furniture, beds, horridly uncomfortable foam pillows, and bathroom vanity awaited us. The wallpaper was peeling off the walls in certain places and the furniture was oddly placed in the room, with most of the furniture jammed towards the front of the room and empty space where furniture used to be in other places. The front desk staff were friendly and helpful but this doesn't make up for the other issues in this hotel. I would encourage others to check out B & B's in the larger cities. You may have to pay a little more but it would be worth it.

  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank kimbadreamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan D, Manager at Best Western Plus Vineyard Inn & Suites, responded to this review, 29 July 2014
Thank you for taking the time to share your comments.

We understand and sincerely apologize for the inconveniences that you experienced during your stay. Please know that situations such as this are extremely rare in our hotel. We are glad that you brought your initial concerns to our attention, and that we were able to relocate you to a different room.

We sincerely appreciate your feedback and we apologize if your stay was less than perfect. We hope you will give us another chance, if you decide to visit the Finger Lakes again.
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Absecon NJ, United States
Level Contributor
8 reviews
8 hotel reviews
Reviewed 8 July 2014

We needed to stay in area only problem was we had to go on sunday instead of both days the saturday booking required two night stay. We wanted to stay saturday and go home sunday night but w two night min we could not do that

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Joan Iva B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan D, Manager at Best Western Plus Vineyard Inn & Suites, responded to this review, 29 July 2014
Thank you for sharing your comments. We understand it can be difficult with minimum stay requirements that don’t always align perfectly with your travel plans. We were pleased you were able to stay, however, and we hope you enjoyed the Keuka Lake Wine Trail and your BBQ weekend.
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Waynesville, United States
2 reviews
Reviewed 7 July 2014

This hotel was lovely both inside and out. The front desk personnel are gracious and friendly. How refreshing to receive a huge smile upon checking it!! The rooms are large; however, the bathroom is rather small and cramped compared to other Best Western facilities we have stayed in. We love the Penn Yan area of the Finger Lakes and would stay here again in a heartbeat.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Lynda T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan D, Manager at Best Western Plus Vineyard Inn & Suites, responded to this review, 29 July 2014
Thank you for your review. We appreciate your recognizing our “gracious and friendly” staff. We are thrilled that you enjoyed your time in the Penn Yan area. Reading that you would be happy to stay with us again is the best compliment of all!

We hope to see you again very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Vineyard Inn & Suites

Property: Best Western Plus Vineyard Inn & Suites
Address: 142 Lake St, Penn Yan, NY 14527-1565 (Formerly BEST WESTERN PLUS Vineyard Inn & Suites)
Phone Number:
Region: United States > New York > Finger Lakes > Penn Yan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Penn Yan
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus Vineyard Inn & Suites 2.5*
Number of rooms: 57
Official Description (provided by the hotel):
The proud winner of the Design Excellence Award and a consistent recipient of top honors for cleanliness. The Best Western Plus Vineyard Inn & Suites is a charming Finger Lakes hotel located in the awe-inspiring and romantic Finger Lakes Wine Region of New York State. Enjoy the convenience of being within walking distance to historic downtown Penn Yan and Keuka Lake. Just a short drive from unique restaurants (Esperanza Mansion), museums (Corning Museum of Glass) and attractions (Windmill Farm & Craft Market). With 57 beautifully-appointed guest rooms you are able to select from a myriad stylish room types: Standard Double Queen, Deluxe King, Grand King Suites, Presidential Suites, King Suite, Deluxe King Suite. Modern conveniences include microwave, refrigerator, cable TV, coffee maker, iron & ironing board and complimentary high-speed Internet access. The Best Western Plus Vineyard Inn and Suites is Finger Lakes lodging at its finest. The Vineyard Inn and Suites is here to make your stay in Penn Yan as comfortable and convenient as possible. Convenience begins with their complimentary breakfast inspired by local Finger Lakes cuisine. It continues with their Finger Lakes on-site concierge who can help you experience all that the Finger Lakes Region has to offer. Once you return, enjoy their state-of-the-art fitness center, indoor heated pool and hot tub, and free high-speed Internet access. ... more   less 
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Also Known As:
Best Western Plus Vineyard Inn And Suites
Best Western Plus Vineyard Hotel Penn Yan
Best Western Penn Yan
Penn Yan Best Western
Best Western Plus Vineyard Inn & Suites Penn Yan, New York - Finger Lakes

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