Harvest Inn has a lot to learn about customer service.
The manager communicated a policy of not releasing rooms to potential customers who are in need of a room; in lieu of keeping a cancelled room empty and keeping the deposit from the guest who no-showed. The desk clerk communicated its too hard.
Additionally, their policy of demanding check-out at 11:00am; is unreasonable when there is no guest waiting for the room - and they threaten to call police, despite NY being a squatters right state, if you request an extension of an hour.
There are many hotels within 20 miles who know how to say, YES I CAN HELP YOU!
Choose those and let this mom and pop go out of business.
- Also Known As:
- Harvest Hotel Pine Bush