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“Awesome experience with top-notch service!!” 5 of 5 bubbles
Review of Hilton Garden Inn Rochester/Pittsford

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Hilton Garden Inn Rochester/Pittsford
Ranked #1 of 2 Hotels in Pittsford
Certificate of Excellence
GreenLeadersBronze level
1 review
“Awesome experience with top-notch service!!”
5 of 5 bubbles Reviewed 14 May 2014

The check-in made the entire stay fantastic. The staff was caring and considerate and asked why we were there. From then on, they congratulated my son on his college graduation, made my 86 year old father feel like a VIP

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank B6064XGthomass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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517 reviews from our community

Traveller rating
    351
    111
    40
    10
    5
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Any
English first
rochester, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 April 2014

I would definitely recommend this Hilton to all of my family and friends...actually I already have! every staff member went out of their way to make sure we were completely taken care of......everyone from the front desk receptionists, to the restaurant staff, to the person assigned to serve us at the private brunch we arranged for our party of ~42 guests. brett was our initial contact person for reserving our block of rooms and arranging a brunch we hosted as the parents of the bride. he was most helpful and accommodating. many thanks for the terrific service we all received during our recent stay : - ). the entire hotel was spotless and well maintained and so very welcoming!

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Emil D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 27 April 2014 via mobile

I would recommend this hotel for anyone staying around this part of town. It offers a great value. The hotel is in Bushnell's Basin, close to historic Pittsford and the Erie Canal. Easy to access the interstate highway and several restaurants and convenience stores nearby (including Dunkin Donuts). The owners have made a good investment in renovating property and the lobby especially looks very modern and nice. Rooms are quiet, spacious, clean, and well kept. The staff is super friendly and aims to please. Had a couple things missed by them like lacking a roll-a-way bed that was requested and room keys expired a day early but they quickly addressed everything. The restaurant on site offers a great breakfast deal- $10-$11 for a buffet AND omelets/waffles/pancakes. Good food. Overall this is a very nice place to stay in this part of Rochester.

Stayed April 2014
Helpful?
1 Thank DenverAC22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairport, United States
1 review
5 of 5 bubbles Reviewed 22 April 2014

Great Experience, worked out well, could not have been better! Excellent Staff, most helpful and extremely friendly. The breakfast buffet was delicious, there was something for everyone. The pool was nice.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Boyd G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louisville, Kentucky
Level Contributor
5 reviews
4 of 5 bubbles Reviewed 9 April 2014

The hotel was very clean, service was good, they have a very nice breakfast bar. I enjoyed the late night pool and spa. Very nice location. I recommend a stay at the hotel. The hotel is located near the mall and restaurants. I am glad the price is very reasonable. The room is large, a good layout with a nice refrigerator and coffee maker. The staff was pleasant and helpful.

Room Tip: The entire area is quite
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  • Stayed February 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Angela59218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newtown, United States
1 review
5 of 5 bubbles Reviewed 2 April 2014

We had a swim team trip, and everything that we needed was provided. Ranging from breakfast, to lunch, to dinner, to our accomodations for our last night dance party. The staff was fun, helpful, energetic, and great. We will definitely be staying here again next year.

  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
57 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 30 March 2014

Very good client service, big rooms, quiet, close to the office, no parking problems. The heat tends to dry too much the air and at night you may have trouble to breath smoothly. The breakfast is not included and the kitchen closes too early at night.

  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Juanse_Bosca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Rochester/Pittsford

Property: Hilton Garden Inn Rochester/Pittsford
Address: 800 Pittsford Victor Rd, Pittsford, NY 14534-3940 (Formerly The Brookwood Inn)
Phone Number:
Region: United States > New York > Finger Lakes > Pittsford
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Pittsford
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Rochester/Pittsford 3*
Number of rooms: 107
Official Description (provided by the hotel):
Our beautiful Pittsford, NY hotel is located in Historic Bushnell's Basin, near the quaint village of Pittsford. We are far enough to escape from the city but close enough to drive into Rochester. Enjoy our cooked-to-order breakfast each morning at the Garden Grille. If you need to get work done during your stay enjoy the complimentary wireless internet and printing services in the business center. After a day of sight seeing come back and relax in your contemporary styled guest room. ... more   less 
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Also Known As:
The Brookwood Hotel Pittsford
Brookwood Hotel Pittsford

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