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“Wheelchair accessible suite rm 101”

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Comfort Inn & Suites
Ranked #6 of 14 Hotels in Plattsburgh
Certificate of Excellence
Level 4 Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Wheelchair accessible suite rm 101”
Reviewed 17 October 2013 via mobile

It's fine as long as you don't want to actually sleep. The room is spacious enough for my wheelchair. Even has a nice roll in shower but the bed is too high! I can't get in the bed! Their fix a step stool. I have no balance so trying to sleep on the tiny love seat. I will never stay here again!

Stayed October 2013, travelled on business
Helpful?
1 Thank EileenS86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlattsburghComfort, Guest Relations Manager at Comfort Inn & Suites, responded to this review, 17 October 2013
Thank you again for bringing this matter to our attention. Recently Choice Hotels mandated a change in the size of our bed bases. The installers mistakenly put this in one of our handicapped accessible rooms which was the one that you were in. We are currently working with them to rectify this situation. We apologize again and feel confident that if you stay with us again you will see that the bed is back to its proper height as are all of our other handicapped rooms.

John Fenimore
Guest Relations Manager
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281 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (63)
Date | Rating
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  • French first
  • Portuguese first
  • Any
English first
Providence, Rhode Island
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 October 2013 via mobile

This was our first visit to this hotel. We have stayed at many others in this location and we will never stay anywhere else again. The rooms are clean and spacious for a standard hotel room. The staff is very professional and accommodating. The rates are great too!

The amenities are where they hit a home run. They have a indoor water park with 2 giant water slides. There is also a large entertainment room for the kids with a 2 Lane bowling alley and a glow in the dark 9 hole miniature golf course.

They also have the largest fitness center I have ever seen in a hotel and if you get hungry after your work out there our 2 onsite restaurants as well. They also serve free hot and cold breakfast every morning.

We are glad we have chosen this place and happy to not have to play the hotel game when visiting in the future.

Stayed October 2013, travelled with family
Helpful?
Thank ProvDon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlattsburghComfort, Guest Relations Manager at Comfort Inn & Suites, responded to this review, 17 October 2013
Thank you for your recent review. With our indoor water park and Family Entertainment Center we have long been a favorite for those seeking a family getaway. We are very glad your family had such a great time and look forward to seeing you again.

John Fenimore
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plattsburgh, New York
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 13 October 2013

This hotel is the best in the Plattsburg area. We come here quite often and we always get great service. The room is super clean, the water park is great for the kids, free breakfast in the morning. There are 2 restaurants in this hotel and we do get discount to eat. Also there is a real fitness center open 24 hours a day. Abby at the front counter lobby serve us good.
Thank you

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank casseusew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlattsburghComfort, Guest Relations Manager at Comfort Inn & Suites, responded to this review, 14 October 2013
Thank you for taking the time to review us on TripAdvisor. We are glad you had a chance to enjoy all the amenities that we offer. Being partnered with Eclipse Fitness Center, we offer our guests 24 hour access to the largest health club in the North Country. Whether you want to relax in our steam rooms and saunas, or take advantage of our many free fitness classes, Eclipse has something for everyone. We look forward to seeing you again.

John Fenimore
Guest Relations Manager
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Level 2 Contributor
5 reviews
5 hotel reviews
Reviewed 6 October 2013

Awesome hotel. Water slides, Game room, Full access gym, great restaurant and clean spacious rooms. I spend a lot of time here while in town for business and its probably one of the best places I have had the opportunity to stay at.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 91fast5ohh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlattsburghComfort, Guest Relations Manager at Comfort Inn & Suites, responded to this review, 7 October 2013
Thanks for your great review! We have more on-site amenities of any hotel in town. Hope to see you again soon.

Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 September 2013

we been going to this hotel for years, we always stay at the Comfort Inn at least every 2 months, we do most of or shopping in Plattsburgh.
Kevin the manager is great, always willing to help.
Staff is friendly and the hotel is clean.
The breakfast is wonderful
best place to stay.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alexandrosTG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlattsburghComfort, Guest Relations Manager at Comfort Inn & Suites, responded to this review, 27 September 2013
Thank you for your recent review on TripAdvisor. Our proximity to both Consumer Square and Champlain Centre Mall has long made us a favorite hotel of both domestic and international travelers. On behalf of our entire staff, we look forward to seeing you again.

John Fenimore
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level 5 Contributor
76 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 24 September 2013

Stopped in last minute, we were exhausted and just wanted to sleep. Front staff picked up on this and whisked us through the check in process. The room was clean and the bed was extremely comfortable. The next morning the breakfast was well presented with lots of choices. We will definitely stay there again.

Room Tip: Rooms on the Courtyard are very quiet.
See more room tips
  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlattsburghComfort, Guest Relations Manager at Comfort Inn & Suites, responded to this review, 25 September 2013
Thank you for taking the time to review us on TripAdvisor. We have long been a favorite of Canadian travelers, both as a destination hotel and as a stop-over point. With our two restaurants and bar onsite, you don’t even have to leave the hotel! We hope to see you the next time you come through.

John Fenimore
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sierra Vista, Arizona
Level 4 Contributor
29 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 18 September 2013

My wife and I always book rooms over the internet. We try to book one of two hotel chains, but even at that, we don't always know what to expect until we get to the hotel. When we got to this hotel, we discovered that we had booked an exceptional hotel. The room was very large and well furnished. The beds were comfortable. It had the usual coffee maker, with coffee, microwave and mini fridge. Unfortunately, the mini fridge was unusually small. In fact, it was tiny. We travel with a cooler and have cold packs. We could not put one cold pack in the freezer compartment. Aside from that, this hotel has features that I have never seen before. Under the same roof, ground level, and on the end of the hotel away from the guest rooms is a Perkins Restaurant. On the floor above the restaurant is a pub which, as well as alcoholic drinks, also serves food. If we're ever in the Plattsburg area again, we will definitely stay at this hotel.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JJ L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlattsburghComfort, Guest Relations Manager at Comfort Inn & Suites, responded to this review, 20 September 2013
Thanks for your great review on TripAdvisor! We were very glad to hear that you enjoyed your stay. We are currently in the process of replacing all in-room refrigerators with new larger ones. So far, we have replaced approximately 30% of them. We have 80 more in storage that we project to have installed by the end of October. We hope that you will find them more satisfactory on your next visit!

John Fenimore
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn & Suites

Property: Comfort Inn & Suites
Address: 411 State Route 3, Plattsburgh, NY 12901-6520
Phone Number:
Region: United States > New York > Plattsburgh
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Plattsburgh
#4 Business Hotel in Plattsburgh
#4 Family Hotel in Plattsburgh
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Number of rooms: 112
Official Description (provided by the hotel):
The property reopened Nov 4 2010. The hotel has a mini spray park and two water slides, Perkins Restuarant, Plattsburgh Brewing co., A 9 hole glow in-the-dark mini-putt and 32 game arcade and Eclipse Gym are all open for business. ... more   less 
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Also Known As:
Comfort Inn And Suites
Comfort Hotel Plattsburgh
Comfort Inn Plattsburgh
Plattsburgh Comfort Inn

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