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“I stay at the Plattsburgh Microtel often.The staff is very...”

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Microtel Inn & Suites by Wyndham Plattsburgh
Ranked #3 of 14 Hotels in Plattsburgh
Certificate of Excellence
GreenLeadersBronze level
Plattsburgh
1 review
“I stay at the Plattsburgh Microtel often.The staff is very...”
Reviewed 8 May 2014

I stay at the Plattsburgh Microtel often.The staff is very friendly and professional.The rooms are very clean.Always a positive experience.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham

Helpful?
Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan M, Operations Manager at Microtel Inn & Suites by Wyndham Plattsburgh, responded to this review, 13 May 2014
Thank you for reviewing the Plattsburgh Microtel on TripAdvisor! Our staff is always working diligently to ensure that we're providing high-quality hospitality with rooms that are clean and comfortable enough to match our sincere service. I'm always glad to know that we were able to treat our guests well enough that they choose us for return trips, and it's great to know that you are so satisfied with your stays here. Thank you for the kind words about the staff and about the property; comments like yours allow us to know when we've done something right, and what to keep on doing.

We'll be looking forward to providing you a room on your next stay in town!
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1,006 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Level 6 Contributor
119 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 3 May 2014 via mobile

I'm sorry to do it because I've always thought this was a good, clean and inexpensive place to stay. Why the downgrade? I DETEST smoke. This is supposed to be a nonsmoking establishment. The first room we got smelled like someone was smoking in the bathroom. The second room was much better but we still had to sleep with the window open because of lingering smoke in the room. They need to significantly raise their fine to those who smoke and they need to fix the rooms that smell.

Stayed May 2014
Helpful?
Thank 874World
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan M, Operations Manager at Microtel Inn & Suites by Wyndham Plattsburgh, responded to this review, 13 May 2014
Thank you for sharing your thoughts regarding your recent stay at the Plattsburgh Microtel. As you know, we are a nonsmoking facility, however there are occasional guests that disregard this, and smoke inside the hotel regardless. We have a $100 room-cleaning fee in place as a penalty, providing us with additional resources to steam-clean the room and shampoo the carpets, etc. In this case, however, it sounds as if our normal procedures were not observed, or (in the case of the second room) was not picked up by our housekeeping staff. As you are aware from your previous stays, our room cleanliness and our commitment to condition is one of our most serious goals.

I would like to apologize for the oversight, and would like to assure you that our efforts to ensure that no room is put into service while in need of remediation. Should you make a return trip to the hotel, we will demonstrate our ongoing commitment to quality that you've come to expect from your previous stays.
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Michigan
Level 5 Contributor
68 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 3 May 2014

The most important thing for me after a long day is whether the room is clean, quiet, with excellent bedding. This hotel fits the criteria. Be advised the bathroom counter area is compact. The only weak link here is a limited seating and selection in the breakfast area. Lots of places to eat nearby if a limited continental does not work for you.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tanchaser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan M, Operations Manager at Microtel Inn & Suites by Wyndham Plattsburgh, responded to this review, 13 May 2014
Thank you very much for taking time to post a review of the Plattsburgh Microtel! I am happy to hear that you were pleased with our cleanliness and our bedding selections. We continue to maintain high-quality linens and mattresses, as we are aware that the bed is the centerpiece of a hotel stay.

I appreciate your feedback regarding breakfast, as well. We use guest feedback like yours to know where to direct our efforts toward improving, and our breakfast choices continue to grow over time. And, for those guests that desire a hot breakfast, we are fortunate to be located near two restaurants that serve an excellent one (The Hungry Bear being my favorite).

If you are in need of a hotel room in the future, don't hesitate to reserve!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Microtel Inn & Suites by Wyndham Plattsburgh

Property: Microtel Inn & Suites by Wyndham Plattsburgh
Address: 554 State Route 3, Plattsburgh, NY 12901-6526
Phone Number:
Region: United States > New York > Plattsburgh
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#1 Best Value Hotel in Plattsburgh
#2 Business Hotel in Plattsburgh
#2 Romantic Hotel in Plattsburgh
#2 Family Hotel in Plattsburgh
#3 Green Hotel in Plattsburgh
Price Range (Based on Average Rates): £
Hotel Class:2 star — Microtel Inn & Suites by Wyndham Plattsburgh 2*
Number of rooms: 58
Reservation Options:
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Also Known As:
Plattsburgh Microtel Inn And Suites
Plattsburgh Microtel Hotel Plattsburgh
Microtel Plattsburgh

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