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Econo Lodge Inn & Suites - Plattsburgh
Ranked #13 of 14 Hotels in Plattsburgh
Reviewed 28 August 2014 via mobile

Not to bad. Room was nice, Plenty of sheets on the bed. Bathroom was tighty and clean. Would definitely recommend stopping for toiletries. As they are very limited there. And the front desk is a bit slow with delivering items requested.

Stayed: August 2014, travelled as a couple
Thank Ashlea-Lin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott C, General Manager at Econo Lodge Inn & Suites - Plattsburgh, responded to this reviewResponded 2 September 2014

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

Thank you so much for your business and we look forward to seeing you in the future.

Kind Regards,

Scott Carpenter
GM
Econo Lodge Inn & Suites of Plattsburgh NY
518-561-1500

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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69 - 75 of 166 reviews

Reviewed 24 August 2014

We stopped here for two nights when the rain caught up with us on a recent motorcycle trip. It was satisfactory, but nothing special. The room was clean, but not spotless. The shower had plenty of hot water, but was difficult to find the spot between lukewarm and scalding. The TV worked, but was an old 19" CRT style TV... not my first choice when stranded in the rain. They had a clean looking indoor pool, but they had the music up loud enough to be annoying, and nobody seemed to know how to turn it down. The beds weren't bad, but should really be updated.. along with the rest of the furniture in the room. There are three restaurants in walking distance of the hotel, but two of the three (the two closest) wouldn't serve us either lunch or dinner at 3 in the afternoon (we skipped stopping for lunch to beat the rain, and were too hungry to wait for dinner). The AC unit worked well, but was noisy. The front desk staff was friendly, but frazzled. It took three tries to get us in the right rooms. Their continental breakfast was a waffle station, dry cereal and toast or bagels. Next time, I'll pay the extra for something a little more put together.

  • Stayed: August 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Hazra9d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott C, General Manager at Econo Lodge Inn & Suites - Plattsburgh, responded to this reviewResponded 2 September 2014

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive feedback.

Thank you again for sharing your experience!

Sincerely,

Scott Carpenter
GM
Econo Lodge Inn & Suites of Plattsburgh NY
518-561-1500

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2014

I booked on Priceline for week on the 16 of August 18, 2014, We were supposed to have queen size bed. The room was clean, having the microwave and fridge inside the room was salvable but the mattress was in bad shape (you could feel the spring in the mattress), the bed linens were old, well used and the whole bed looks like it has been in use for many years. The towels looks worn and the face clothes were dull and had a dirty appearance, there was no free coffee or tea, instead you had to purchase from the office ( located in the front of the property) $1.00 Keurig refill, not good at all, they did not even leave any sugar or teabags, A low budget hotel should not be on the brink of being a dump.
The hallways in section # 1 was filled with the smell of smoke and had a must dirty odour, there were noise coming from that section and the doors open frequently and you could see some doors were left ajar, It looks like the place is also rented out to local people.
Continental breakfast was very spare, the sparest I ever saw, I small waffle make, you had to wait in line, if you wanted to use it.
I think this place needs a serious made over, Plattsburg is a nice city but staying in a place like this under a big name is shameful: Maybe some should recruit under
“Cover Boss” to see the rooms and services offer. Maybe someone should donate some linens, towels, and good mattress because management will not do anything, When I complain to the front staff, they were polite, but not concerned
My overall experience is that this place should be listed as a “motel” not a Inn and Suites or be listed on reputable sites a good deal,
A good deal is a place where you get a comfortable bed with clean fresh linens and at least a cup of tea or coffee if you need.
This is a chronic problem based on some reviews I have seen, the managers should spend a night in Rm 215 with those old worn out linens/towels, funky corridor, (full of smoke )

Room Tip: Do not stay in section # 2, bring a kettle and your own coffee, do not book on line, you won't b...
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  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank camarscott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott C, General Manager at Econo Lodge Inn & Suites - Plattsburgh, responded to this reviewResponded 2 September 2014

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Scott Carpenter
GM
Econo Lodge Inn & Suites of Plattsburgh NY
518-561-1500

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2014 via mobile

We stayed in this hotel for one night on our way to Montreal. The hotel is old, in need for renovation. But if you purpose to stay here only for overnight sleep, it is good enough. Breakfast is ok( they have waffles ), but no kind meat. Did not use the pool. In general not very clean, but good for the price.

Stayed: August 2014
Thank SLAVA-NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott C, General Manager at Econo Lodge Inn & Suites - Plattsburgh, responded to this reviewResponded 20 August 2014

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Scott Carpenter
GM
Econo Lodge Inn & Suites of Plattsburgh NY

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2014

We arrived in town with no reservations to find all hotels booked. We got a room here and we spent as little time there as possible. The desk staff was very nice however far removed from the actual rooms and hotel - in a separate building. The bed was very soft and the AC unit made some really horrendous noises until we finally got the fan to run quieter. There was no closet and an ironing board propped in the corner and no iron. Discovered on checking out that one has to get the iron from the office. There was a keurig coffee machine, but nothing to go in it. The room did have a safe in the middle of one wall and the fridge, TV and Microwave were all on top of a dresser whose drawers were filled with pillows. We could not connect to the Wifi. Running the AC covered any hall or outside noise and we did get a fairly good sleep. The bathroom looked to have been redone and was clean.
The breakfast room was small and very little selection. We walked in and right out again and checked out to have breakfast elsewhere. If you are looking for a budget place and don't mind a "campy" atmosphere, this place will do.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank trevelord
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott C, General Manager at Econo Lodge Inn & Suites - Plattsburgh, responded to this reviewResponded 20 August 2014

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Scott Carpenter
GM
Econo Lodge Inn & Suites of Plattsburgh NY

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2014

A nice place to stay near good restaurant. a very nice pool outside in a quiet place. It was quiet and nice and clean. When I stop in again I will stay here. The staff was helpful. I was satisfied with our time at Econo Lodge.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Roger P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott C, General Manager at Econo Lodge Inn & Suites - Plattsburgh, responded to this reviewResponded 20 August 2014

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Scott Carpenter
GM
Econo Lodge Inn & Suites of Plattsburgh NY
518-561-1500

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2014

This was a last minute booking as where I wanted to stay was full. The beds were terrible, soft and lumpy. There were long black hairs in the shower area and around one of the towel racks in the washroom. The free wifi kept cutting in and out. The breakfast was very poor. The coffee was terrible, the orange juice tasted like powdered tang and there really wasn't much else offered except three pieces of bread. There were buses and trucks moving about all night.

Room Tip: pitch a tent
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  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Grant K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott C, General Manager at Econo Lodge Inn & Suites - Plattsburgh, responded to this reviewResponded 20 August 2014

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Scott Carpenter
GM
Econo Lodge Inn & Suites of Plattsburgh NY

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Econo Lodge Inn & Suites - Plattsburgh

Address: 528 Route 3, Plattsburgh, NY 12901-6526
Region: United States > New York > Plattsburgh
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 14 Hotels in Plattsburgh
Price Range: £41 - £71 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Econo Lodge Inn & Suites - Plattsburgh 2*
Number of rooms: 83
Official Description (provided by the hotel):
All spacious rooms include refrigerators, microwaves, hair dryers and cable television. Suites are available. Non-smoking rooms are offered. Cribs are provided for guest convenience. This Econo Lodge hotel cares about the environment and has taken active steps to support green hotel practices. The Econo Lodge Inn & Suites hotel offers affordable accommodations to meet your needs when visiting the Plattsburgh area. Come stay with us soon! ... more   less 
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Also Known As:
Econo Lodge Inn & Suites - Plattsburgh Hotel Plattsburgh
Econo Lodge Inn And Suites - Plattsburgh
Econo Lodge Plattsburgh
Plattsburgh Econo Lodge

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