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“Guests Not The Priority Here”

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Northern Family Motel
Ranked #5 of 5 Hotels in Potsdam
Reviewed 5 June 2009

We will not return to this motel, even though the choices are limited in this area. The small room was not a deal breaker, actually the newer LCD TV was a nice touch for this type of property. However, blasting music out of the hotel office intercom to a speaker right outside guests' doors at 8:30 in the morning is not something that a well-run property would do. The staff never asked how our stay was or greeted us with any sort of friendliness. The hair dryer also did not work. Not the most terrible stay ever, but at the $70 price point for a motel/motor lodge, I expected more without the outrageous music in the morning.

  • Stayed: June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank dopplersmash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Northern Family Motel

Address: 6775 State Highway 56, Potsdam, NY
Region: United States > New York > St. Lawrence County > Potsdam
Amenities:
Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
Ranked #5 of 5 Hotels in Potsdam
Price Range: £51 - £92 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Northern Family Motel 2.5*
Number of rooms: 15
Official Description (provided by the hotel):
Northern Family Motel was built in 1958 with newer building in 1985. We are the third family owner with 15 years of ownership under our belt. We are a very clean and quaint motel with an added touch of family and friendly environment. Our market is dominated by being a college town and we are fully committed to providing a personal reach for those parents who have students dwelling in our area. We take care of who takes care of us. We are always connecting with parents to remind them of important dates that may need to book, we have cooked home cook meals for their son or daughter that are missing home, we have picked up medication for their under the weather child, we have helped them get a trust worthy mechanic, babysat while they attend a school function, dog walked, and we even get to know you well enough that your cocktail or preferred beverage may await your next arrival. We may be an older style establishment but with that said we have the great old school mentality of being overly welcoming after all "You will arrive as strangers and leave as friends" is our motto dear to heart. Don't let the "motel" cliche persuade you to look else where .... we are the place to make your stay relaxing. Try us out!! As always book direct to help save commissions paid to the 3rd parties. Your hosts and owners, Eric/Stephanie Matott ... more   less 
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Also Known As:
Northern Family Hotel Potsdam

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