Neither Expedia nor this hotel would make good on their mistake of not having the right number of beds in the room. I made a reservation through Expedia for Thanksgiving night for a room that could sleep 5. The confirmation said 5. I called a few days before the reservation date to confirm and was told by the hotel that the room can only sleep 4 and it was Expedia's mistake, but they could give me a room for 5 at a much higher price. They were not pleasant or helpful, and told me if I didn't want the more expensive room to call Expedia. i called Expedia and they said the hotel listed that room on their site for 5, so it was the hotel's fault and they called the hotel while I waited on line. When they came back they said there was nothing they could do but I could get a more expensive room. I will not use Expedia or any Hampton again. Neither disputed that it was not my mistake but neither took any responsibility.
- Official Description (provided by the hotel):
- Welcome to the Hampton Inn & Suites Poughkeepsie hotel, situated in the heart of the Hudson Valley, right next door to IBM HQ. Our inviting hotel is located near exciting kayaking, fishing and boating opportunities. Enjoy a day's shopping at the Poughkeepsie Galleria or play golf with friends on local courses. Explore Marist College and Vassar College, and discover a range of art galleries on Main Street and the Waterfront only minutes away. Take advantage of easy access from NYC with the Metro North (MTA), just 5 miles from the hotel. Unwind in a comfortable guest room and enjoy a range of amenities for your comfort and convenience. Relax with a movie and choice of premium channels on a LCD TV when staying at this hotel in Poughkeepsie, NY. Catch up with work at the desk and stay connected with business using our WiFi. Rest easily on a clean and fresh Hampton bed(R). Choose a spacious suite with a seating area and in-room microwave and refrigerator, or unwind in one of the whirlpool suites. Wake up to Hampton's free hot breakfast(R) in the restaurant or grab a Hampton On the Run(R) Breakfast Bag and enjoy breakfast on the go. Work out in the fitness center or revive with a refreshing swim in the pool while staying at Hampton Inn & Suites Poughkeepsie. Stay in touch with work in the business center and hold successful meeting and conferences in our two versatile meeting rooms. ... more less
- Reservation Options:
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- Also Known As:
- Hampton Inn Suites Poughkeepsie Hotel Poughkeepsie
- Hampton Inn Poughkeepsie