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“Disappointing”

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Hampton Inn & Suites Poughkeepsie
Ranked #1 of 13 Hotels in Poughkeepsie
Certificate of Excellence
New York City, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Disappointing”
1 of 5 bubbles Reviewed 15 August 2013

I stayed at this hotel in past 3yrs over 6 times. Last time in past March and my stay was always great; however this time around was horrible. The staff was not as pleasant as before. Front entrance was clatter with dirt and garbage all over. Ask to talk to manager was told no one is available to talk to me. At 920 am on Saturday there was no hot breakfast left had to wait for almost 30min for eggs. Lobby had moldy smell and pool water was yellow. I am not sure what happen to this hotel it feels like people who work there before are no longer there and those who work there now don't know how to smile. will never stay there again

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Grzegorz S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonInnSuitesDOS, Director of Sales at Hampton Inn & Suites Poughkeepsie, responded to this review, 17 August 2013
Dear Guest, We are so sorry we were not able to provide you with the same quality of service you have come to expect from us during your recent stay. As you know, this is not typical of our usual Hamptonality and welcoming staff, and we will use your comments as we constantly work to improve our customer experience. I apologize that there was no manager on duty at the time of your request. We strive to offer the fresh and hot breakfast to our guest and we apologize that there was a wait.

Your satisfaction is very important to us and we are all about Satisfaction Guaranteed and we try hard to make sure all of our guests have a great stay. Thank you again for your feedback and we hope you will continue to stay with us when visiting the area
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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799 reviews from our community

Traveller rating
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    104
    28
    20
See reviews for
314
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151
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (80)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
West Chester, United States
1 review
4 of 5 bubbles Reviewed 12 August 2013

The accommodations at the Hampton Inn were very nice. Staff was nice, but could have been more accommodating with their guests. The breakfast is good, but a step up from the usual would really enhance the experience. The hotel needs to take some lessons from the Culinary Institute up the road.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Anne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonInnSuitesDOS, Director of Sales at Hampton Inn & Suites Poughkeepsie, responded to this review, 13 August 2013
Dear Guest, Thank you for your review and staying with us. We will certainly consider your comments about breakfast and try to implement. We are glad you enjoyed your stay overall. Our goals is to acheive customer satisfaction and we strive to acheive that. Please visit us again in the future if you are in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grosse Pointe Woods, Michigan
Level Contributor
82 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 8 August 2013

It did the job for an overnight stay. Nice was fast, and met the requests when I made the reservation online. Nice job Hampton! Room was large and modern, although the lap desk was filthy with some black stuff on it. Ew. How did housekeeping miss that? Large bathroom, too. Breakfast was also great, like all Hamptons. The breakfast attendant was very nice. Close to Vassar College, too.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hotelman325
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonInnSuitesDOS, Director of Sales at Hampton Inn & Suites Poughkeepsie, responded to this review, 12 August 2013
Dear Guest, Thank you for your feedback. We are glad you enjoyed your stay with us. I have passed your comment about the lap desk to our Housekeeping Manager. Our goal is customer satisfaction. Please do visit us when you are in area.
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South Glens Falls N.Y., United States
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 3 August 2013

Was at this hotel for a weekend baseball tournament, hotel staff very helpful to our team's needs and hotel very centrally located to all areas shops and eateries, rooms clean,breakfast good would stay here again

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Thomas O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonInnSuitesDOS, Director of Sales at Hampton Inn & Suites Poughkeepsie, responded to this review, 12 August 2013
Thank you for sending us positive feedback. We are glad that we were able to achieve your satisfaction. We hope to see you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
rochester, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 1 August 2013

5 + false fire alarms resulting in 3+ hours sleep, and only 100 dollars off room.I understand this was a mechanical problem however they did NOT honor 100% satisfaction guarantee. It was hard to drive home after only 3 hours sleep.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Gregory L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonInnSuitesDOS, Director of Sales at Hampton Inn & Suites Poughkeepsie, responded to this review, 12 August 2013
Please accept our sincere apologies for the hassle and frustration the fire alarm incident has caused you. We strive to make every guests' stay with us a pleasant one and we regret this mechanical issue prevented that. We welcome you to contact our offices directly if we may be of any additional assistance and hope you will give us another chance to show you the quality stay you deserve should you return to our area in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boca Raton, Florida
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 31 July 2013 via mobile

I traveled to the hotel to visit the CIA in Hyde Park, and I was unfortunately disappointed by my stay at this hotel. We arrived by train, and called the taxi service recommended by the front desk at the hotel, but they never showed up to the station. When we finally arrived we opened our hotel room door to find stained carpets and a musty smell. The front desk employee upgraded us, which we appreciated, but although the room was bigger it was not much better. The smell still filled the room and the carpets were oddly damp. Other disappointments included- waiting an hour for towels, no cookies in the lobby, and the maids opened all the window drapes while cleaning, exposing our bags to anyone passing by. The highpoint of our stay was that the front desk employes who were very nice and courteous, but as for the hotel- it needs serious updating if I was ever going to return again.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Grace E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonInnSuitesDOS, Director of Sales at Hampton Inn & Suites Poughkeepsie, responded to this review, 12 August 2013
Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and apologize for the poor reception you received and that you were disappointed in your guestroom. We will keep your comments in mind as we constantly look for new ways to improve our guests' experience and we hope you will return to stay with us the next time you are in town so we may show you the value and hospitality you expect and deserve from us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 23 July 2013

We stayed here July 15 through July 19, 2013.
We have stayed here several times before as we have family in the area, and have always loved staying here. The staff is great and the location can't be beat for our purposes.
However, after this most recent stay, I have to agree with other recent reviews that a renovation is needed. Our room was clean, but the carpet was badly stained, the paint ane wallpaper in the bathroom are peeling and cracking, and there was a musty odor in the room. This is not typical for this hotel, and I found it distressing. Because of the condition of the room, I can rate the cleanliness only a 3, and not the usual 5. This is truly a shame.
We plan on staying here again in December, but if it has not been renvovated, we will move down the street!

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank frequent_travler123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonInnSuitesDOS, Director of Sales at Hampton Inn & Suites Poughkeepsie, responded to this review, 12 August 2013
Dear Guest, We appreciate your feedback. I have passed your comments to our Housekeeping Manager and they are certainly taking care of the stain on the carpet. We do hope you will stay with us in December and give us a chance to achieve your satisfaction.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Poughkeepsie

Property: Hampton Inn & Suites Poughkeepsie
Address: 2361 South Rd, US-Route 9, Poughkeepsie, NY 12601-5585
Phone Number:
Region: United States > New York > Poughkeepsie
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Poughkeepsie
#1 Best Value Hotel in Poughkeepsie
#4 Business Hotel in Poughkeepsie
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn & Suites Poughkeepsie 2.5*
Number of rooms: 129
Official Description (provided by the hotel):
Welcome to the Hampton Inn & Suites Poughkeepsie hotel, situated in the heart of the Hudson Valley, right next door to IBM HQ. Our inviting hotel is located near exciting kayaking, fishing and boating opportunities. Enjoy a day's shopping at the Poughkeepsie Galleria or play golf with friends on local courses. Explore Marist College and Vassar College, and discover a range of art galleries on Main Street and the Waterfront only minutes away. Take advantage of easy access from NYC with the Metro North (MTA), just 5 miles from the hotel. Unwind in a comfortable guest room and enjoy a range of amenities for your comfort and convenience. Relax with a movie and choice of premium channels on a LCD TV when staying at this hotel in Poughkeepsie, NY. Catch up with work at the desk and stay connected with business using our WiFi. Rest easily on a clean and fresh Hampton bed(R). Choose a spacious suite with a seating area and in-room microwave and refrigerator, or unwind in one of the whirlpool suites. Wake up to Hampton's free hot breakfast(R) in the restaurant or grab a Hampton On the Run(R) Breakfast Bag and enjoy breakfast on the go. Work out in the fitness center or revive with a refreshing swim in the pool while staying at Hampton Inn & Suites Poughkeepsie. Stay in touch with work in the business center and hold successful meeting and conferences in our two versatile meeting rooms. ... more   less 
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Also Known As:
Hampton Inn Suites Poughkeepsie Hotel Poughkeepsie
Hampton Inn Poughkeepsie

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