This was our second time at Le Express, the first was very good, very impressed and happy to have found a local good restaurant that had a thoughtful menu with quality. This last visit was awfully disappointing. Both steaks which we had had already were ordered medium, one came back medium rare at best and other was seared, raw & cold inside. Probably my first sending a dish back, but we had to- was just too rare. No apologies just a 'we'll just put it back in broiler for a few minutes'. Fine. Comes back and we ordered some wine which never came, finished most of steaks which had come back medium and just decided to call it a night. Ruined the meal.
The waitress was overwhelmed even though from what I can see she only had 3 other tables. Another waitress early on noticed we were never bought bread and did it. In the end the waitress never came back, another came by and asked how was everything and we decided to tell her to tell waitress to cancel wine and just have waitress bring us the check. She never did, the other waitress did. Its bad service as it gets. It pained me to tip her 15% but I did. We did overhear a waitress telling another table when asked where the owner was that he had left. It unfortunately made sense on the bad service, sadly.
In the end the food is good if you don;t have an experience like we just had. Unfortunately the waitress has been there for quite a while because I recognized her from our last visit which was a long time ago. So there was no excuse for the bad service, she should have learned by now and the theory of having a bad day is inexcusable, you apologize and then give extra attention for the mistakes, you don't keep making mistakes.
To the owner if he does bother to see reviews on his business: address these issues with your staff. Have a replacement for when you're not there. And have your chef be more careful with is work, 2 steaks that off is not a fluke and no I'm not being critical. The steaks were extremely rare. You have a good product here, don't ruin it like most others do or you will not last.
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