My husband and I recently were married and had our wedding reception at the Poughkeepsie Grand Hotel. It was horrible! When I read all the other reviews, I wonder if the people who wrote them have really ever been there. Working with Dana who works with the Bride and Groom was excellent. She was great! But, the day of the wedding came, and I realized The Poughkeepsie Grand really isn't. First, so many weddings and functions are going on at the same time, I could barely make it down the hallway. The decor is very out dated (you can see this on their website) and if you shop around for places to have your reception in this area, you will find this is NOT your best selection. You can find something much nicer for cheaper. The food was fair. The service in the dining room was good. I was most displeased with the way one of my guests was treated. One of my guests became ill at the reception. She left the room and sat in the lobby waiting for a ride. While waiting, she vomited on one of the chairs. (We were charged a $100 cleaning fee for this by the way.) When she attempted to go to the bathroom she was told no and that she had to leave. When her husband asked the general manager (who just happen to be in the lobby) if she could use the rest room quietly, this was a wedding they would be very discreet. He was told "You've had your wedding." I was not there but, I had heard this story from 3 of my guests. Needless to say the way my guest was treated was unprofessional. She was ill, not a drunken slob to be thrown out on the street. And the fact that our special day was demoralized is a bigger slap in the face. More areas for opportunity: Lost luggage (they lost my wedding dress! Not to be found until 3 weeks later!), the food should be served hot, more servers needed, new carpet, new beds in the room (they are sunken!). If your guests arrive 5 minutes prior to cocktail hour, they are left outside in the lobby to wait, the outside of this hotel could use a good pressure cleaning, and if you need anymore, feel free to email me. I DO NOT want you to let the Poughkeepsie Grand ruin your wedding day.
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