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“Excellent Family Owned business”
Review of Golden Wok

Golden Wok
Ranked #29 of 47 Restaurants in Red Hook
Cuisines: Chinese, Asian
Dining options: Lunch, Dinner
Restaurant details
Dining options: Lunch, Dinner
Red Hook, New York
Level Contributor
4 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Excellent Family Owned business”
Reviewed 29 October 2012

Great service, fresh food made to order, and they easily accommodate dietary restrictions. While the atmosphere is typical with bad lighting and basic diner tables, the service and quality of food shine! This one is a keeper for Red Hook. I always feel like family.

Visited September 2012
Helpful?
Thank Beth J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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11 reviews from our community

Visitor rating
    4
    2
    3
    0
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Rhinebeck, New York
Level Contributor
50 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 64 helpful votes
“Good Enough Food, Angry Young Man, Do Not Stay and Eat”
Reviewed 6 October 2012

The only reason for the 3rd Star rating and not the 4th, is that the son of the owner, who is also the counter help, is rather rude, perhaps because he is aware that his parent's establishment is highly frequented (due, in part to being a sole Chinese Restaurant in a college town) and has fairly good Chinese Food. I found his attitude left a lot to be desired. He argued with me about accepting a credit card, bemoaning that they the restaruant gets hit with a 10% charge. Two things stick out about this. First, my bill was in the high thirties, so it was not a huge deduction. Second a 10$ minimum for a credit card purchase is improper legally. While it may not be profitable for a restaurant to have such a policy, it is not legal to do so and a credit card must be accepted for any amount, if the establishment accepts your particular VISA, Mastercard, etc.

His attitude also did not set the best example for children. My kids asked me why he was rather unfriendly and what was he complaining about? It seemed incongruous to them that he was in a rather successful town, with a job and helping his parents in their successful Restaurant...what would be his grouse? That being said, while a business can rest on the laurels of being one of the only Chinese Joints in a college town and gets a lot of play, eventually word gets out that there is a sense of entitlement. This young man will eventually take over and his attitude will spill into the quality of the product made. He will seek to maximize profit over quality and the food, that was decent will spill over into being average, and eventually bad.

As for the "decent" rating, here's why: While above average in the taste department, it was on the noodles I had were on the very oily side. However, the fried items, such as crab rangoon and the sweet and sour chicken were not oily, for some reason (one would think deep friend would be), and were above average in taste. The cold noodles in sesame oil could have benefitted from a larger infusion of ground peanut (or peanut butter). As for a the atmosphere, I found that while the place did have tables to sit and eat, the patron was truly dependent on the cleanliness of the patron before him or her's eating and cleaning habits. When I attempted to return the dishes, the mother of the angry boy barked back at me regarding cleanup. Maybe she was used to ordering the college kids around. She should have her son, who, when he was not spending time complaining and taking orders, went back to his computer to do his schoolwork, clean the tables between patrons.

I would conclude by stating that in this particular economy, service with a smile will likely bring back a customer. Service with positive attitude will keep your business going. If a proprietor starts objectifying his profit margin (like the young man) over the service that he is providing, the quality of the product will diminish. The 4 and 5 star ratings that these folks have thus far gotten will turn into 3's like mine and eventually slip lower.

  • Visited October 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
4 Thank AK L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
28 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
“Good takeout”
Reviewed 10 June 2012 via mobile

The food here is great takeout. What this town needs more of is food like this that isn't cooked by a CIA primadonna who thinks the world owes them a living and charges according to the 6 months they stay in business.
As Chinese food goes this is the best spot to grab a takeout.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank Copterfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Level Contributor
159 reviews
86 restaurant reviews
common_n_restaurant_reviews_1bd8 41 helpful votes
“typical chinese--go with a strong stomach”
Reviewed 28 November 2011

great for students on a budget and unrefined tastebuds but like most chinese takeout joints is fairly marginal.

  • Visited April 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Knohanz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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